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Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log in, on any device, the advert box on the left will come back without playing and let me play anything as the play button is greyed out (see screengrab).

Any idea? This is really frustrating.




Screen Shot 2017-10-09 at 11.03.30.png

Hey folks,


The tech team have been looking into things here, and we're going to close this one up now!


If you do experience the issue again, please reach back out to us in a new thread so that we can provide the best support. If you do reach out in a new thread, we'd also recommend letting us know the below:


- Does clearing your cache/cookies help: 

- The most recent time and date (with time zone) an ad broke the web player: 

- Browser and version number: 

- Are you using an ad blocker, and if so which one:


Thanks again,



Having exactly the same issue on Chrome Version 60.0.3112.114 on Chrome OS - was using uBlock Origin, uninstalled it and cleaned, logged in/out, multiple restarts, multiple computers - problem still persists.


Worked 🙂


Try serveral times and finally Works!!! Thanks!!



Status changed to: Under investigation

Hey folks!


Thanks for the info on this.


This has been reported to our best tech folks now, and they're looking into things.


In the meantime, if you're still experiencing this, we'd recommend checking the below steps to see if they help:


- Are there any updates available for your operating system? If so, does updating this help?
- Does turning your device off/on help? (We know it sounds simple, but it's always worth a try)
- Does the same thing happen on a different device if you log in to your account?
- Are you using a VPN?
- Do you have any ad-blockers/firewalls enabled which could be interfering with things?


We also understand this seems to have been resolved for some of you now, and that's great. Thanks for updating! 

We hope to hear more from the team soon 🙂



1. Operating system (Win 10) is up to date.

2. Turning device on/off hasn't helped

3. Same things happens on a different device

4. No VPN

5. No, it has always worked...for over 2 years with the same setup.  


This only occurs on the web player.  When I created another account it seems to have gone away.


I believe I've tried every solution I can find.  Today (10-13-2017) I thought I had it when I installed the Spotify app on my phone and logged into the same account.  I was able to get music playing and then select my Chrom browser as the "player".  That worked until the next ad came up the it got stuck again.  


Thanks for looking into this!



1. Windows 10

2. Installed all updates

3. Firewall off

4. Tried with VPN and without

5. Ad blocker not


Issue remains, but for me the solution is simple, i just reload the player and have full control again until it happens again and again... hope you fix it.


The best option I can think of for you is to get a new Spotify account until they can figure out how to fix your corrupted account. Perhaps you were using it on one too many devices and it caused it to glitch out. If you would like I would be willing to share more advice via email. 


That worked!  Thanks!


I am having the same problem. I have tried incognito browers, restarting chromebook, no ad blockers, logging out, and fully uninstalling and reinstalling. I still can't play music.