Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log in, on any device, the advert box on the left will come back without playing and let me play anything as the play button is greyed out (see screengrab).
Any idea? This is really frustrating.
The tech team have been looking into things here, and we're going to close this one up now!
If you do experience the issue again, please reach back out to us in a new thread so that we can provide the best support. If you do reach out in a new thread, we'd also recommend letting us know the below:
- Does clearing your cache/cookies help:
- The most recent time and date (with time zone) an ad broke the web player:
- Browser and version number:
- Are you using an ad blocker, and if so which one: