WebPlayer doesn't load the complete playlist.

[S1lverstein]

Plan

Premium

My Question or Issue

The Web Player won't load the song list beyond the ~200 mark.

Expected behavior(What should happen):

Scrolling through the playlist would gradually load all songs, leading to the end of the list.

Actual behavior(The issue):

Scrolling through the playlist is not possible after a certain point, as the loading of the list gets stuck after the 1st or 2nd batch of songs(the playlist effectively never loads past the 2nd loading chunk).

Browsing through the entire playlist or reaching the end of the list is not possible. The three-dot loading indicator at the bottom of the list keeps blinking infinitely.

Tested on different computers, different operating systems and different browsers with the same result.

[holoqueen]

me too! whenever i do it on the webplayer it just loops the three loading dots, just like yours. my playlist goes to a whooping 400 songs, so at first i thought i just had too many, but now i see it's a probably other people are having too. it works just fine in the app for me too, btw. hopefully this bug gets fixed.

[Elena]

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

We'd recommend trying to open the web player in an incognito/private window,

but if you’re experiencing this issue, make sure to click +VOTE.

Could you also make sure to provide us with the following info, if you haven’t already:

• what browser you're using 
• the browser's version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

[LilDan]

I'm a Premium Family user and I have the same problem on several of my playlists using Chrome, version 81.0.4044.122. Never had this issue before last weekend.

The proposed solutions do not work. 

The app is not an option as this is a work PC and I do not have the right to install it. 

[S1lverstein]

Tested on Windows 10, Windows 7, Mac OS
Firefox 75.0 (64-bit)
Chrome Version 80.0.3987.149 (Official Build) (64-bit)
Chrome Version 81.0.4044.113 (Official Build) (64-bit)
Incognito mode does not help.
Sign out - sign in does not do any good.
Restart does not solve anything.

[perperdino]

i myself have been frustrated with this as i have to use my phone app to scroll through my playlist

but i have found a temporary solution which i hope would save many of those in the same situation

1. scroll all the way down your playlist to the infinite loading bar

2. click the "queue" button beside the volume adjust

3. click the same "queue" button

4.  your playlist should continue loading the next set of 100/200 tracks

repeat 1-3 if infinite loading 3 dots appear again 

[Elena]

Hey folks!

We have forwarded your info so far but we don't see any new reports for this issue in the thread.

If you're still experiencing this, feel free to leave your browser version and a +Vote, so that we would be able to investigate further.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

[S1lverstein]

Hey @Elena ,
We have noticed a facelift update to the UI of the Webplayer and the issue seem to be gone with it.
My guess is the frontend have found the issue on their side and fixed it.

[Petya]

Hey all,

Thanks for bearing with us while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!