Help Wizard

Step 1


[Webplayer] Blank Screen When I Try To Add Track To Playlist






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Using the Web Player with Chrome and Edge, when I try to add a track to a playlist, all the content disappears, and I'm left with a blank (dark grey) screen in that tab.

Hey there folks,


Thanks for your patience so far.


This should be now fixed.


If you're still having troubles, please make sure to give it another try after clearing your browser's cache and cookies memory. If that doesn't do the trick, don't hesitate to give us a shout by posting in the related Help Board. We'll be happy to lend a hand 🙂


Have a lovely day!

Same in Chrome on multiple Windows 10 machines, both standard and icognito windows gives blank page upon attempting to add song to playlist. (url: Version 74.0.3729.157 (Official Build) (64-bit) (up to date)

Having the same problem on my Chromebook when trying to add to playlists,get a black screen and have to refresh page. Have tried opening in incognito window but same thing happens



Same here for the last couple days. Click to add a song to a playlist, screen goes black. I'm using Chrome, on a MacBook Air.


Same problem, up-to-date Firefox and Chrome on MacOS. Search for song, click 3 dots, "add to playlist" -> black screen.


Pro tip: when developing software, use testing 🙂


Happens to me too for about the past week or so.

Device: School-loan Acer Chromebook

Browser: Google Chrome

What Happens: I find a song and click the three dots next to it.  The little drop-down menu appears.  I click "Add to playlist", and instead of coming up with a list of my playlists, the screen turns kind of a dark gray color and goes blank.  I have to refresh the page and that brings me back to the homepage.  PLEASE FIX.  Does this with both the app and the web player.  SO ANNOYING.  PLEASE FIX ASAP.


Yep.  Same here.  Using a chromebook, Chrome.  And I can only add to an open playlist by selecting one that is "suggested" but not when I am manually adding something by selecting "add to playlist".  


Same issue. Chromebook, chrome browser. I'm supposed to upload a playlist every Monday on my website so hoping this can get fixed quick as its Sunday night.

Screenshot 2019-05-20 at 2.22.15 AM.png

  • Device
    • HP EliteBook 2017 model
  • Browser
    • Firefox, Edge
  • A step by step description of what happens
    • Search for a song in the webbrowser, click "add to playlist" -> blank screen
  • Screenshot
    • Not possible at the moment, but except a blank screen there is nothing to see either way


Chrome and Firefox


Chrome Webplayer.