Widget doesn't work

[JodyJazz]

Device

Huawei Mate 20 Lite

Operating System

(EMUI 9.0.1)

My Question or Issue

After the OS update the widget stopped working as seen in the screenshot. I couldn't find any topics about this or any known issues. I tried reinstalling the app and restarting the phone but it doesn't seem to be working. 😞

[Larnu]

Plan

Premium

Country

United Kingdom

Device

Song Xperia XZ3

Operating System

Android Oreo

My Question or Issue

The Spotify app updated this morning, and my widget on my homescreen disappeared. I added the widget back, and it's just a transparent black boxm with "Couldn't add widget" in the top left hand corner. I doubled checked, and there are no further updates for the app.

[tobyr76]

Hi, 

I have the exact same thing this morning. Yesterday (I think)  all was working fine, today it's disappeared and can't place widget. 

Sony XZ1

[c0stunga]

Yes there seems to be a bug with the latest update.

I have the same problem with my Xiaomi Mi A2 and Nova Launcher Prime.

Hope this will be fixed soon.

[muehf]

In my case the widget is also not working anymore. However it simply does not react to a touch (Spotify opens only by touching the icon not the widget). If I remove the widget an add a new one I get the error while loading the widget (German: "Fehler beim Laden des Widgets") and it still does not react to touch input.

[Antira]

Yup! Lost my widget aswell.

Xperia XZ2 premium. 

With spotify premium. 

Seems like a silly oversigt to release an update with. 

[Harding007]

I'm having the same issue. With every update of the Spotify app it's getting worse and worse to the point I might switch over to Pandora radio. It's becoming such a hassle to use Spotify I'm not sure if I can justify the cost for the premium subscription.

[fryh1n]

same problem on sony xz2 compact

[Katerina]

Hey there folks,

Thanks for letting us know that you're having troubles displaying the Spotify widget on your Android device.

If you're still experiencing this after a clean reinstall of the app with these steps, make sure to add your +VOTE.

In that case, we'd also like to know the following details so we can get this reported with the right teams:

• Your device and its OS (operating system) version
• Exact version of the Spotify app
• Any screenshots of what you see

We'll be keeping an eye out for your replies, thanks!

[c0stunga]

For me the problem has been fixed today.

Not sure if tonight another update has been installed, PlayStore only says "last updated: today" but no exact time.

Current version: 8.5.12.758

I didn't change anything and Nova Launcher did receive the last update 2 weeks ago.

So I think Spotify has been updated an the problem is fixed with newest version.

[Larnu]

---

@Katerina wrote:

Hey there folks,

Thanks for letting us know that you're having troubles displaying the Spotify widget on your Android device.

If you're still experiencing this after a clean reinstall of the app with these steps, make sure to add your +VOTE.

We'd also like to know the following details so we can get this reported with the right teams:

• Your device and its OS (operating system) version
• Exact version of the Spotify app
• Any screenshots of what you see

We'll be keeping an eye out for your replies, thanks!

---

 A full reinstall did fix the problem, but hardly ideal; I now have to suffer downloading all my songs again on the awfully slow internet I have; this is exactly why i download the songs and it is that slow. I would suggset that Spotify look into a proper fix so that other users don't have to suffer the same problems; this only hinds the problem in reality.