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Widget doesn't work

Device

Huawei Mate 20 Lite

Operating System

(EMUI 9.0.1)

 

My Question or Issue

After the OS update the widget stopped working as seen in the screenshot. I couldn't find any topics about this or any known issues. I tried reinstalling the app and restarting the phone but it doesn't seem to be working. 😞

Screenshot_20190702_192321_com.huawei.android.launcher.jpg

Looks like the issue got fixed.

 

Thanks for all your help!

 

Feel free to post in the help-boards if you ever encounter an issue.

 

Have a nice day.

Comments
Larnu

Plan

Premium

Country

United Kingdom

Device

Song Xperia XZ3

Operating System

Android Oreo

 

My Question or Issue

The Spotify app updated this morning, and my widget on my homescreen disappeared. I added the widget back, and it's just a transparent black boxm with "Couldn't add widget" in the top left hand corner. I doubled checked, and there are no further updates for the app.

tobyr76

Hi, 

I have the exact same thing this morning. Yesterday (I think)  all was working fine, today it's disappeared and can't place widget. 

Sony XZ1

c0stunga

Yes there seems to be a bug with the latest update.

I have the same problem with my Xiaomi Mi A2 and Nova Launcher Prime.

Hope this will be fixed soon.

muehf

In my case the widget is also not working anymore. However it simply does not react to a touch (Spotify opens only by touching the icon not the widget). If I remove the widget an add a new one I get the error while loading the widget (German: "Fehler beim Laden des Widgets") and it still does not react to touch input.

Antira

Yup! Lost my widget aswell.

Xperia XZ2 premium. 

With spotify premium. 

 

Seems like a silly oversigt to release an update with. 

Harding007

I'm having the same issue. With every update of the Spotify app it's getting worse and worse to the point I might switch over to Pandora radio. It's becoming such a hassle to use Spotify I'm not sure if I can justify the cost for the premium subscription.

fryh1n

same problem on sony xz2 compact

Katerina
Status changed to: Need more info

Hey there folks,

 

Thanks for letting us know that you're having troubles displaying the Spotify widget on your Android device.

 

If you're still experiencing this after a clean reinstall of the app with these steps, make sure to add your +VOTE.

 

In that case, we'd also like to know the following details so we can get this reported with the right teams:

  • Your device and its OS (operating system) version
  • Exact version of the Spotify app
  • Any screenshots of what you see

We'll be keeping an eye out for your replies, thanks!

c0stunga

For me the problem has been fixed today.

Not sure if tonight another update has been installed, PlayStore only says "last updated: today" but no exact time.

Current version: 8.5.12.758

 

I didn't change anything and Nova Launcher did receive the last update 2 weeks ago.

So I think Spotify has been updated an the problem is fixed with newest version.

 

Larnu

@Katerina wrote:

Hey there folks,

 

Thanks for letting us know that you're having troubles displaying the Spotify widget on your Android device.

 

If you're still experiencing this after a clean reinstall of the app with these steps, make sure to add your +VOTE.

 

We'd also like to know the following details so we can get this reported with the right teams:

  • Your device and its OS (operating system) version
  • Exact version of the Spotify app
  • Any screenshots of what you see

We'll be keeping an eye out for your replies, thanks!

 


 A full reinstall did fix the problem, but hardly ideal; I now have to suffer downloading all my songs again on the awfully slow internet I have; this is exactly why i download the songs and it is that slow. I would suggset that Spotify look into a proper fix so that other users don't have to suffer the same problems; this only hinds the problem in reality.