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Windows 10 App closes on own after about 15 mins of playback

Status: Closed

I have attached screen captures of my experience. Please fix this soon. This is a frustrating repeating issue. So far tonight it has occurred with uptimes before the crash of 12:04, 20:31, and 7:04. It is very annoying. Thank you for the assistance. 

System info 2017 11 29.PNG

Hey @johnlewisjones!

 

As we haven't had any recent updates about this, we'll be closing this thread.

 

Don't hesitate to give us a shout if you need us again.

 

All the best.

Comments
Hubo
Status changed to: Need more info

Hey @johnlewisjones! Thanks for letting me know about this!

 

That doesn't look right. Could you try a full reinstall with these steps? Also, could you let me know your Spotify, OS and device versions? Let me know how you get on! 🙂

 

Thanks, have a great day!

 
johnlewisjones

I just tried a full reinstall, but Spotify is still closing itself.

 

This is occurring on my built PC. See parts lists linked below. On this desktop, I am running Windows 10 Pro, Version 1709, OS Build 16299.64. I have a laptop and iPhone that I occasionally use to stream as well. I have not noticed this issue with these devices. Let me know if you need more info on these other devices. 

 

https://pcpartpicker.com/list/GxRBNN

Hubo

Hey @johnlewisjones!

 

Thanks for keeping me posted. Is there a program that might interfere with Spotify on your desktop? If so, could you try disabling it temporarily? Also, did this start happening after a specific event or update? Let me know! 🙂

 

Have a great day!

 
Alfredo
Status changed to: Closed

Hey @johnlewisjones!

 

As we haven't had any recent updates about this, we'll be closing this thread.

 

Don't hesitate to give us a shout if you need us again.

 

All the best.