Wrong metadata displayed on car radio via Bluetooth

Hi!

On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works though.

 

This is with my Oneplus 7t Pro connected through bluetooth. This started to happens after two (or one, cant be sure) updates of Spotify ago.

 

Hey folks,

 

Thanks for sharing all that info with us.

 

There's currently a newer version of the app (8.6.30) and it looks like this issue was solved for some users in that version. Can you make sure to update the app and let us know how it goes?

 

We'll be on the lookout.

Comments
Eazy2
Casual Listener
Have tried to reboot my phone, uninstall and install Spotify, clear cache and storage and finally ask God as Spotify is not interested to help out.

Where can i download previous version of Spotify? I don't trust the sites out there as they might include spyware or keylogger.
Eni
Moderator
Moderator

Hi @Eazy2

 

Thanks for reaching out about this here in the Community. 

 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

 

If this doesn't do the trick, we suggest that you unpair and then re-pair your phone with the car. 

 

Lastly, we don't recommend using previous versions of the app since it can interfere with the app's optimal performance. 

 

Let us know how it goes!

Eazy2
Casual Listener
I have now done all the suggestions you mentioned, but it does not work. I notices the after first song it works, but after the third song it halts and all i see is the previous song title and song name.


I have had my car since 2018 and it has been working up til now with two different phones. So it is the last update (or the previous version before that. I dont update apps that often.) that make this problem.


Can I somehow make a log and make a bug report?
Eni
Moderator
Moderator

Hi again @Eazy2,

 

Thanks for keeping us posted.

 

Did you try using a different type of connection, like a cable, to see if this behavior persists?

 

Additionally, make sure that there aren't any firmware updates available for your car's stereo.

 

We'll be looking out for your reply.

Eazy2
Casual Listener
Hi!
I dont see that it should be necessary to update the cars firmware as it have been working until one or two versions of Spotify ago.

On my server I found a older Spotify version (7.9.0.746) that i had backed up. I installed it and with that version there is no problem, so the problem lie with Spotify and not on my end.
Peo76
Newbie

 

Hello

I have the same problem. 

Tried clean reinstalling, switch AVCRP to 1.3 and unpaired the phone.

I have a new Toyota Corolla with the latest multimedia firmware. Also OnePlus 6 fully updated. 

Tidal, amazon music, youtube, they run finely.

Spotify has this bug from a couple of versions ago. 

What I'm paying for??? 

Jeremy
Moderator
Moderator

Hey there @Eazy2 and @Peo76,

 

Thank you for your posts. We're sorry to hear that you still experience this.

 

We suggest that you make sure that your firmware are up to date since that can cause the issue.

 

It would also be great if you can try to connect another device to see if the issue persist?

We'll keep an eye out for your replies.

Peo76
Newbie
Thank you for the suggestion.
I tried a Samsung Galaxy A7 and Spotify runs finely.
On my OnePlus 6 Spotify is the only app that does not send correct metadata to the multimedia infotainment of my Toyota.
Tidal, Amazon Music and Youtube runs finely, so the problem is not the phone. The problem is in Spotify when runs on a OnePlus phone.
CarlosE
Moderator
Moderator

Hey @Peo76,

 

Thanks for keeping in touch and for that info.

 

There seems to be indeed an issue with how the Spotify data is transmitted from your phone to your car's audio system. Could you try using a cable and let us know how that works?

 

Also, could you try using a different account, like a friend's or relative's, on your phone connected via Bluetooth to your car and let us know if that makes any difference? This would help us rule out if this is rather account-related.

 

We'll be on the lookout.

Escaleok
Newbie

Greetings!

 

Same issue here. I have OnePlus 6 (Android 10, latest released version), my car is a Mazda CX-3 (OS also updated). I have installed the latest version of the app on my phone. I have another OnePlus 6 with a different account and the issue is the same.

 

Too many coincidences, don't you think?