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Wrong metadata displayed on car radio via Bluetooth

Submitted by on ‎2021-02-16 06:07 PM
Status: Fixed

Hi!

On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works though.

 

This is with my Oneplus 7t Pro connected through bluetooth. This started to happens after two (or one, cant be sure) updates of Spotify ago.

 

Hello all,

 

We can confirm that the underlying root cause for what caused this issue when it was first opened has been resolved. The amount of votes per week and reports this issue has received have slowed down considerably and we see quite a few confirmations that everything works as usual, which confirms that for the majority of users, this should be fixed and the remaining reports have different causes.

 

We've noticed Pioneer and JVC-Kenwood radios being mentioned in the posts. If that's the case, check here for more information, as these are unrelated to this investigation.

 

There is a subset of other devices which still experience a variant of this issue - delays in the metadata updates or similar. Investigations have shown that these are most likely caused by deep sleep regimes or the odd BlueTooth incompatibility.

 

Full support is only possible on Apple CarPlay and Android Auto enabled dashboards. We'll keep tweaking and optimizing the app to try and alleviate issues, however we cannot guarantee complete functionality across all different car and phone models. Some users have posted different alternatives in this thread that could help so it's worth trying those out.

 

If there're any further updates, we'll make sure to post them.

 

Take care and safe driving!

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Comments
creeve4
Casual Listener
2022-03-27 12:55 AM

- 2012 Toyota Camry
- Pixel 4a, Android 12

- Spotify 8.7.16.1354

 

Things are slightly better in this version of Spotify, but I still experience the following bugs:

- Metadata is slow to update when changing songs (3-5 seconds). With version 8.6.54.818 and prior, metadata updates almost instantly.

- Album info is not sent to my car.

0 Likes
omygoditsamonkey
Newbie
2022-03-27 08:33 PM

- 2012 Mazda3, connecting with bluetooth to Kenwood DDX3

- Pixel 6, Android 12

- Spotify version 8.7.16.1354

 

Still no metadata sent to car with recent updates. While audio still plays, I cannot see album/song info and cannot use functionality like skipping or pausing from the Kenwood, it just stays on 'connecting' and never shows any Spotify information.

0 Likes
Ver
Spotify Legend
2022-03-31 12:10 PM
Status changed to: Fixed

Hello all,

 

We can confirm that the underlying root cause for what caused this issue when it was first opened has been resolved. The amount of votes per week and reports this issue has received have slowed down considerably and we see quite a few confirmations that everything works as usual, which confirms that for the majority of users, this should be fixed and the remaining reports have different causes.

 

We've noticed Pioneer and JVC-Kenwood radios being mentioned in the posts. If that's the case, check here for more information, as these are unrelated to this investigation.

 

There is a subset of other devices which still experience a variant of this issue - delays in the metadata updates or similar. Investigations have shown that these are most likely caused by deep sleep regimes or the odd BlueTooth incompatibility.

 

Full support is only possible on Apple CarPlay and Android Auto enabled dashboards. We'll keep tweaking and optimizing the app to try and alleviate issues, however we cannot guarantee complete functionality across all different car and phone models. Some users have posted different alternatives in this thread that could help so it's worth trying those out.

 

If there're any further updates, we'll make sure to post them.

 

Take care and safe driving!

0 Likes

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