Help Wizard

Step 1


[Xbox] Playback issues




United States


iPhone 6+, Xbox One

Operating System

iOS 12.1.2


My Question or Issue

 I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an hour ago Spotify kept pausing every 1-3 seconds when paired to my Xbox. I've tried signing out of all devices, hard reseting the Xbox, uninstalling and reinstalling the Xbox Spotify App, turning down my audio quality, turning off the power saving and data saving modes, and pairing the web player to the Xbox. I don't know what to do. Are there any fixes to this issue?

Hey everyone,


The right teams took a look backstage and this should be fixed now! Please make sure you're on the latest version of the app 🙂


If you're on the latest version of the app and you're still experiencing this, we absolutely want to know. Please post in Help - Other if you are so we can investigate ASAP.

Have a good one!


Yep my Samsung tv also.  I think latest update caused the problem.  Version 1.5.3 on my tv. Affecting Xbox1 ps4 samsung tv


Same issue here...Xbox one...plays then stops after a second. Worked fine up until this morning... it will not Continuously play! Help us please. 

Status changed to: Under investigation

Hey all,


We've received your reports and are currently investigating this issue. If you are experiencing this, please hit +vote and leave a comment with the following


  1. What kind of Xbox
  2. Xbox firmware version
  3. Spotify version installed


We will keep you up to date in this topic.


Thanks and have a nice day!


1. Xbox model: Xbox One X

2. Xbox firmware: 10.0.17763.3066

3. Spotify version:


Same problem

Xbox One OS version 10.0.17763.3066

Spotify Version


I have an xbox one x but how do I find my xbox firmware and spotify version

  1. Xbox One S
  2. Xbox OS version 10.0.17763.3066
  3. Spotify version 2.23.12

Music will playback on the app. for 1 second then pause.  Every.  Single.  Time.  App runs fine on my Laptop and Smart phone.  Tried signing out of all devices and rebooting all devices and doesn't work.  


Xbox one x

Firmware - 10.0.17763.3066

Spotify version -


1.) Xbox Model: Xbox One

2.) Xbox Firmware: 10.0.17763.3066

3.) Spotify Version:


Same problem.

1. xbox one fat.

2. 10.0.17763.3066