Announcements

[Xbox] Playback issues

Status: Fixed

Plan

Free

Country

United States

Device

iPhone 6+, Xbox One

Operating System

iOS 12.1.2

 

My Question or Issue

 I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an hour ago Spotify kept pausing every 1-3 seconds when paired to my Xbox. I've tried signing out of all devices, hard reseting the Xbox, uninstalling and reinstalling the Xbox Spotify App, turning down my audio quality, turning off the power saving and data saving modes, and pairing the web player to the Xbox. I don't know what to do. Are there any fixes to this issue?

Hey everyone,

 

The right teams took a look backstage and this should be fixed now! Please make sure you're on the latest version of the app 🙂

 

If you're on the latest version of the app and you're still experiencing this, we absolutely want to know. Please post in Help - Other if you are so we can investigate ASAP.


Have a good one!

Comments
Thekommandant66

I'm having exactly the same issue as everyone else commenting here, I'm on Xbox and I've been listening to Spotify for a long time with this being the first time I've experienced this, I hope it gets fixed soon 

topjunk

same problem 
on xbox one
os. 10.0.17763.4085
spotify version 2.1.15.70
it workt fine til yesterday 10/02/19.
and stil work fine on my pc and galaxy s8

Deempeer

1. Xbox One S

2. 10.0.17763.4085

3. 2.1.15.70

If you talk to Spotify's official Twitter they'll be able to help you guys. Did some testing and it's definitely a problem with the Spotify profile and so far the only way they know how to fix it is to shut down your profile then create you a new one. They transfered all my music and allowed me to use the same profile name and email so I didn't have to re-add every song by myself. Fixed the problem super quick, I'd check out SpotifyCares (@SpotifyCares): https://twitter.com/SpotifyCares?s=09

 

Hope this helps you guys. 

dorsey55

1.Xbox One

2. FD00800B77575140

3. 2.1.15.70

This_appistrash

This man said go to spotify care make a new account and it would help but it dose not work

Xbox One X

10.0.17763.4085

2.1.15.70

Scorpionhanshi

I have been having same issue for weeks now. Since I couldn't play music on my original account I was told to make a new account but that didn't solve the problem. Two weeks later the problem happened again on an new account I created. I don't want to have to make a new account every time this comes up.

Xbox 1X

Spotify ver. 2.23.13-258e0f8

 

Williamlaw599

X box one s fully updated with latest version of Spotify and free Spotify subscription 

sbaile17

Spotify is pausing any song after ~2 seconds of play. I use the app on my Xbox One. Spotify has always worked perfectly until now, please let the users know what's going on and an expected date for the problem to be solved.

Env: prod