advertisements suddenly starting to play, tho spotify is not running anything

[1141504642]

Device: Windows

Operating System Version: Windows 10

Spotify Version: Newest, but I'm having the issue for almost half year now

Description:

hey, spotify randomly starts advertisement-spots when running but not playing anything. this can be very annoying and i'm asking myself why. this must be a glitch of some sorts.
in addition: some advertisement volumes are so darn loud in comparison to my spotify volume, i barely cant hear anything else. 
both of these issues are the most annoying and sassy things i can imagine. FIX IT!

To reproduce:

1.: install the lastest version

2.: wait

 Workaround:

N/A

Additional information:

 N/A

[Pricilla]

Hey @1141504642,

Welcome to the Spotify Community.

Just so we can understand a bit better, what do you mean by running and not playing? Does the ad play even though you're not listening to anything?

Regarding the high volume, can you remember what the ad was for?

Can you confirm the exact Spotify version you're currently on?

We'll take a closer look.

[jean3601]

Changed to "Closed" As their has been no reply from user