can't play local files on my phone

Status: Closed

Hi,

 

I have already followed all the suggestions on this page but it did not help:

 

https://support.spotify.com/us/using_spotify/features/listen-to-local-files/

 

It seems to be a bug that happens on my phone only because it works on my wife's phone. I have the latest version on my phone and on the computer.

 

See attached movie to see what happens.

 

It starts playing a song and at 3 seconds when I try to switch to a local file (clicking on the computer) it stops the music and quickly flashes a message where the current song name usually appears. I try to click more times and it flashes again. Then I switch back to the Spotify song and it starts paying and I switch to the screen that shows the album picture and when I try to switch to the local file it closes this screen and goes back to the previous one.

 

If at least it was crashing I could send a crash report.

 

 

Hey @ccronemberger!

 

We'll be closing this thread since we haven't had any recent updates.

 

If anything else comes up, don't hesitate to give us a shout. 

 

Cheers.

Comments
RodrigoPalma
Status changed to: Need more info

Hey @ccronemberger, welcome to the Spotify Community!


We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, could you let us know the exact version of the operating system that you're running?

We'll see what we can suggest!

Alfredo
Status changed to: Closed

Hey @ccronemberger!

 

We'll be closing this thread since we haven't had any recent updates.

 

If anything else comes up, don't hesitate to give us a shout. 

 

Cheers.