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cant play music

Status: Closed

i've been using spotify on my chromebook at school for months now. about a week ago something happened so now whenever i enter spotify the play button is grayed out. if i hold it down it looks normal. but if i let go it's grayed out again. it works perfectly fine on my phone and none of my friends are having this issue. but MY chromebook just wont work. is there any way to fix it?

Screenshot 2018-01-09 at 10.38.53 AM.png
Hey @44benz44!

 

It seems we didn't receive a reply from your end. For this reason, we're setting this post as "Closed".

 
Don't hesitate to create a new thread if you need us again.
 
Our best,
Comments
SergioDavid
Status changed to: Need more info

Hey @44benz44, welcome to the Community!

 

Does the issue persist if you ues an incognito window? You can also try logging out and back in. Lastly, are you on a home or office network?

 

Let us know.

44benz44
I tried logging out and in again but it didn't work. I'm using the schools
network and it's their laptop. Since this is middle school you can imagine
some kids are doing other stuff on their computers. So incognito mode has
been disabled by the school district.
Melody

Hey @44benz44!

 

Thanks for getting back to us. No worries, we'll see what else we can suggest.

 

We know it sounds simple, but does restarting the device help? Also, can you try clearing the browser's cache/cookies?

Keep us posted with how it goes.

/M

Maria_B
Status changed to: Closed
Hey @44benz44!

 

It seems we didn't receive a reply from your end. For this reason, we're setting this post as "Closed".

 
Don't hesitate to create a new thread if you need us again.
 
Our best,