charged for premium, didnt recieve

[josephjolley]

Attempted to pay .99c for premium twice in a row, was told both times that the payment failed, saw in my bank statement i had been charged 99c twice?? please amend

[SergioDavid]

Hey @josephjolley, welcome to the Community!

Just to be sure, what's the current status of the charges on your bank statement? If they show as pending, they most likely will get back to you in a few business days.

For now, try signing up for the offer again using an incognito window to see if it helps.

Let us know how it goes.

[josephjolley]

Hey Sergio,

Yeah to confirm my account has now been charged on three separate occasions that I attempted to join premium on the 99c trial, as in money has been removed from my balance, any ideas?

[SergioDavid]

Thanks for getting back in touch.

Just to be sure though, what's the current status of the charges as they appear on your bank statement? If the payments failed they should get back to you in a few days.

If you're unsure of the status, reach out to your bank for more info on the payments.

Be sure to keep us posted on the results.

[SergioDavid]

Hey there.

We haven't heard from you in a while, so we're closing this thread.

If you ever need us again, just let us know. We're always here to help.