iOS 10 Preview Function Not Working

[user-removed]

On the iOS 10 public beta, pressing and holding a song title to preview the song causes the app to crash 

Edit for staff update:

We're looking into this and hope to have a solution out soon.

This also happens on the non-beta version of iOS 10.

/Per

[MaryC1]

Hey @user-removed,

Thanks for bringing this to our attention!

Could you let us know the Spotify version you're rocking? Also, a few screenshots of the issue would be super helpful.

We'll see what we can sugest.

[user-removed]

I can’t really take any screenshots because the app is crashing. It just happens when you press and hold on a song (i.e. in top charts) to hear a preview. I’m currently using Spotify v5.7.0.1055 on iOS 10 beta 10.0

[MaryC1]

@user-removed, thanks for sending that over!

Give it a try reinstalling the app and see if you're still experiencing the same issue. Here's how.

Keep us posted!

[user-removed]

That did not fix the issue. I uninstalled the app, restarted my phone, and reinstalled the app

[MaryC1]

Hey @user-removed,

Thanks for giving it a try!

Could you give it a try from a different section of the app? I.e. from one of your playlists, from your saved music. Does the same thing happen from all of them? 

Keep us posted. 

[user-removed]

Yes, the app crashes no matter where I try to preview the song from. I tried previewing one from my playlists, one from my saved music, and one from the top charts. All caused the app to crash

[MaryC1]

Hey @user-removed,

Try restarting your device by holding Home + Lock for 10 seconds. Does that help? 

We'll keep an eye over here.

[user-removed]

No

[MaryC1]

Thanks for giving it a try @user-removed!

Is this happening on WiFi or 4G connection? Both? Could you check if the same thing happens with a different internet connection? Also, could you try with a different Spotify Premium account and check if the same thing happens? It might a friend's account or someone from your family. 

We'll be waiting for your reply.