Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


iOS 10 Preview Function Not Working

On the iOS 10 public beta, pressing and holding a song title to preview the song causes the app to crash 


Edit for staff update:

We're looking into this and hope to have a solution out soon.

This also happens on the non-beta version of iOS 10.



With our latest Spotify for iOS update (version 6.5), this should now be resolved.

It happens on both WiFi and 4G. No luck with another account
Status changed to: Fixed

Hey @user-removed!


Thanks for the info. 


We've passed it on to our tech folks, who are currently looking into the issue. We should have an update soon. Stay tuned.


Let us know if there are any further issues 🙂

Hey guys not sure if this would be the best place to mention this, but I also have a suggestion. I speak for myself and a few other Spotify users I know, but we would love to see the option to sort songs in a playlist by date added on the mobile app. I know this feature exists on the desktop app. Would it also be possible on the mobile app in the future? Is there somewhere else I should post this suggestion? Thanks in advance!
I was told the issue was forwarded to your developer team...

@MaryC1 I have been having the same problem with Spotify crashing after I uploaded ios 10. I tried all of the suggested solutions and none worked. If you have any other ideas on how to fix the touch preview issue for apple users with iOS 10,please let me know.

Status changed to: Fixed

Hey guys,


Thanks for all the info you've been giving us about this.


We've passed it on to our Devs and we hope to have a fix for it soon.


All the best,


Hey folks!

Just checking in to let you know we're still looking into things here at the moment.

If you're still experiencing this issue, we appreciate you bearing with us.

Rest assured the best folks are on the case, and give us a shout if you're seeing any changes in the meantime.

Thanks and take care 🙂


Thanks for the update! I was just looking into whether anyone was aware. It has crashed for me whenever I attempt to preview music for every version of the iOS 10 beta.


Update: Still Crashes on today's IOS10 Beta 6 Developer release. Occurs on both ipad and iphone and on wifi and on cellular.