Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


iOS 10 Preview Function Not Working

On the iOS 10 public beta, pressing and holding a song title to preview the song causes the app to crash 


Edit for staff update:

We're looking into this and hope to have a solution out soon.

This also happens on the non-beta version of iOS 10.



With our latest Spotify for iOS update (version 6.5), this should now be resolved.


Hey @thehalfricanguy and @Fddc99!


Thanks so much for keeping us in the loop.


We're afraid we've not got an update as of yet.

Rest assured that the right folks here are still looking into things backstage.


Stay tuned, and thanks for your patience.

Have a lovely day 🙂



Hi there just to add to @user-removed's report - it's happening for me too same version. Any connection, any kind of preview.


Song preview is still crashing the app. iOS 10 Beta 7


Hey everyone,


Thanks for the reports. Our tech team are still on the case, so we haven't got an update as of yet. We'll let you know as soon as we have any info.


Thanks for waiting. 🙂




This is also happening to me on the iOS 10 beta.  It doesnt matter if I have internet, how strong the internet is, or if I delete and reinstall.


i am currently on version using an iPhone 6 on iOS 10 beta 8


Yep. Been happening to me since iOS 10 beta 6. Currently running 10.0.1 same issue exists. iPhone 6s+




The crash keeps occur on iOS 10 GM, the candidate version of the beta software. 


iOS 10 is launched in US as non-beta software today. Time might have arrived for your Dev team to publish an udate of the app because the crash will extend to an huge amount of users in the following days





I can confirm that the crash still happens in the official iOS 10 version that was released yesterday to the public. (Spotify, iPhone 6 128GB, IOS 10.0.1)


Hey folks!


Thanks for your feedback and comments relating to this issue. Our tech teams are working hard backstage and we hope to have some news to share soon.


In the meantime, make sure that you have the latest version of Spotify installed on your iPhone 6s/6s+ onwards.


Cheers 🙂


Here also the same problem