[iOS] App crashes instantly

Plan

Premium

Country

Germany

Device

IPhone Xs

Operating System

iOS 13.1.3

 

Issue

Since i have updated to new software (version 8.5.28), i cannot open Spotify, the app crashes instantly when opened. I have already tried rebooting, reinstalling, i have deleted data and chace - it still does not work, but when i tried a free version not a premium one, it has no problem. I have no idea...

 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.

 

Thanks!

Related Issues

Comments
Visitor

Plan

Premium

Country

United States

Device

iPhone X

Operating System

iOS 13.1.3

 

My Question or Issue

Everytime I open the app, it crashes right after opening it. I have tried resetting my phone and reinstalling the app but nothing has changed. I have tried signing into a different account on the same phone/app and it works fine. I have also tried signing into my account on another phone and it works fine as well. Help?

Newbie

Same with my 11 pro 

Visitor

I'm on Iphone 11 Pro Max, iOS 13.1.3 - it crashes every time.
I've deleted the app, reinstalled, switched on airplane mode and nothing seems to work. HELP!

Newbie

hi, i have a problem with spotify's app. 3 hours ago everything was okay but then my phone discharged and when i turned it on something popped up, if i remember well it was something about my network, i clicked on "agree", and i dont know if this has anything to do with not working app? but anyway, everytime i try to open spotify, it shows my playlists for a few seconds and then the app just closes. i tried redownloading spotify, restarting and updating my phone and other things that i found on the internet. the problem is with my device for sure. i hope that someone will help me 😳 i have a free version of spotify, iphone 7 iOS 13.1.3

Visitor

I am having the same problem as of this morning. The app opens for about half a second then crashes. 

 

I have offloaded the app, restarted my phone, deleted and reinstalled app, nothing fixes the problem. Only thing I havent tried is a full wipe of the phone which I would like to avoid if there is another solution. 

 

Running on iPhone 11 on iOS 13.1.3

Visitor

I have iPhone XS

 

Since the newest Spotify update (Version 8.5.28) my app also crashes instantly as soon as I try opening.

 

I have tried deleting and reinstalling the app, rebooting iPhone inbetween, using a different internet connection to open the app and updated my iOS software (iOS 13.1.3). Don't know what else I can do at this point.

user-removed
Not applicable

I agree too, on my iPhone 8 the app crashes as soon as I open it. I've tried various methods, redownloading it millions of times, logging out of all devices and then trying to log back in, signing in and out of my apple id to redownload, nothing works. On the main menu screen where it asks for you to either sign up or log in, it doesn't crash. However, as soon as I log into my account, a couple seconds later it crashes. I have a premium subscription (paid by giftcard) and I'd really hope this problem is fixed or else I'm wasting money not using it. And this problem all started last night when I updated the app to the latest version, it started crashing on me. I've tried logging into other devices and it doesn't crash, meaning there's a problem with the mobile app on my phone. I have the latest iOS and up to date version of the Spotify app on my phone.

Visitor

I wrote to @SpotifyCares on Twitter and they gave me a resolution and it worked.
There were some issues with the cache at my backend and it's all settled now

Visitor
  • Plan: Premium Family

Country: USA

Device: iPhone 11 Pro

Operating System: iOS 13.1.3

My Issue: The app was working fine up until this evening (10/22/2019) when it crashed while playing music and then continues to crash immediately upon opening the app. I soft and hard reset my phone and uninstalled/reinstalled Spotify and nothing helped. 

 

Visitor

Ok but what's the resolution?