[iOS] App crashing when playing podcasts with videos

Status: Fixed

Hey folks!

We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing.


Leave a +VOTE if you're affected so that we can keep track of how many people are experiencing this.

Thanks!

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
corykeane

This exact problem happens to me, and all my friends that I ask. Same device info and same problem as other posters. Please fix this ASAP.

Vasil
Status changed to: Under investigation

Hey folks,

 

We’ve passed all gathered info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

This is still under investigation but in order to rule out any potential side-causes for this, make sure you've done the following:

  1. A complete clean reinstall of the app.
  2. Same device, different network - test if it works.
  3. Same device, different account - test if it works.
  4. Different device, using your account - test if it works.

When this is done, if the issue persists, let us know what your device model is, as well as your iOS and Spotify versions.

Much appreciated!

We’ll keep you posted and let you know as soon as we have any updates on this.

edp1999

I've tried the clean install for this and so far it's worked. Will update again if it begins crashing

 

Fivedoor

Update:  I just did a clean reinstall of Spotify on my phone for the second time and everything seems to be working now. The only difference between this time and the first time I tried doing a clean reinstall was this time I signed out of Spotify on all devices. Everything seems to be working fine for me now again.

jayrob_11

Update: saw edp and fivedoor’s update so tried another clean reinstall and working so far. No more issues

tonkatrucks

Jumping in to add that I'm having this issue on a Galaxy S22 with just one podcast episode in a series it seems. Haven't tried all the solutions yet but one clean reinstall didn't work.

Keeswade3
RADIO PLAYLIST ISSUES

Plan

Premium Student

Country

 United States

Device

iPhone 11 Pro Max

Operating System

iOS 15.5

 

Radio Playlist won’t let me select a song in the Radio Playlist, even though I have a premium student account. I’ll tap a song and it won’t play. But i can play songs from playlists I’ve created. Yes I’ve uninstalled and reinstalled the app, even logout and logged back in. NEED A SOLUTION…HELP PLZ

Kiril
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!