iOS App doesn't seem to have login fields

[douira]

When I open the app there is only the option to "continue with email" which leads an account creation and "connect with facebook" which is not an option because I don't have facebook. How can I do a simple login? The logic board was recently replaced so it's basically brand-new as far as the software is concerned. I've attached a photo of the start screen of the app.  

I'm doing remote troubleshooting for my sister so getting back to you may be delayed 😉

Info:

Spotify Premium Family

Registered in Germany but currently in USA

iPhone 6

iOS 10.?

[Michael_mus74]

• When I try to log in it says we’re currently experiencing problems please try again later
• I tried to reinstall and reset mobile even update my iOS 
• if I use 3/4G or WiFi I still have the same problem
• my device is iPhone 6s iOS 11.4.1
• if I type my user or any word it says the words ( we’re currently exp..)

[Loxer]

Hey @Michael_mus74, welcome to the Community.

Hope you're doing great!

That's the login screen I'm getting here in my 5s:

Do you get the same error message if you try to use another device with similar specs?

Have you tried to reset Network Settings?

Let me know how it goes 🙂

[Michael_mus74]

@loxer I rest my network 

i have the same login that you have on my android mobile 

but on my iPhone I’ve another one

[Michael_mus74]

I rest my network 

i have the same login that you have on my android mobile 

but on my iPhone I’ve another one

[Loxer]

Hey @Michael_mus74,

Seems like this you're trying to sign up instead of login. Could you use the login option? 🙂

Let me know how it goes 🙂

[payton1823]

I am having the same issue. I only have one option upon opening the app and am not trying to sign up. I have an iPhone X and keep getting the same statement everytime I try to log in:  “We’re currently experiencing problems. Please try again later.”

[Loxer]

Hey @douira, welcome to the Community.

Hope you're doing great!

Could also attach a screenshot of what do you seen when tapping Continue with email?

Could you try a quick clean reinstall of the app? Just follow these steps.

Let me know how it goes 🙂

[douira]

I think this is the screen that appears after tapping the "continue with email" button.

[Loxer]

Hey @douira,

Thanks for letting me know 🙂

I've esacalated your message. Just to make sure you have the same issue as this user, right?

Thanks! 🙂

[Peter]

Hey folks,

Thank you for your feedback so far.

It seems like several of you are experiencing this issue.  Before we report it to our tech folks, we will need the following information from you, if you haven't provided it already:

• Device(s):
• Operating system(s):
• Version(s) of Spotify
• Country: 
• Product: 

Also, try logging in with your username instead of your email address, and let us know if that works.

In the meantime, you can add your vote by clicking on the "+ VOTE" button to see how many people are being affected by the issue. 

Thanks,

P