[iOS] App freezes when menu shows Spotify Code info

 

Plan

Premium

Country

usa

 

Device

iphone 10

 

My Question or Issue

 

this bug shows up every time I click on a song to like it and won’t leave the bottom tenth of the screen. Makes the app unusable and no tenable solution yet. 

 

Worse and on another for the love of god go back to allowing users to search songs by artist, and/or when they search for an artist from liked songs limiting the shuffle button to only play songs from the selected artist. There seems to be little common sense within the developer community at Spotify, or the edicts are from above from corporate folks who have never used the app in their life.

 

94EBAA5A-642D-48FC-BA82-56480A0C016C.png

Thanks @Loxer for sending us a few examples!

 

If you are experiencing this, click vote and leave a comment with the following:

 

  • Device
  • OS version
  • Spotify version

Go to this other Ongoing issue if you are an Android user and when accessing the three-dot menu the app crashes for you as well.

Comments
Rock Star 16
Rock Star 16

Hey @zabritt, welcome to the Community.

Hope you're doing great!

 

That happens because in a fresh install of the app not every info has been show about the app, like that one. That shows how to use the Spotify codes for sharing. If you tap on the … dots that image will be shown up top then the screen will darken with the info about sharing the codes. If you scroll before it happens you will get that screen.

It gives the option to close it and it won't appear again but wait for it to be displayed before scrolling.


If you have any suggestions about the app please use Idea Submissions board to submit your idea(s).

 

Thank you 🙂

 

Moderator
Moderator
Status changed to: Need more info

Hey!

 

We've received reports from users that the app freezes when trying to access the three-dot menu.

 

If you are experiencing this issue, please leave a comment with the following:

 

  • Device
  • OS version
  • Spotify version

We'll look into this and let you know as soon as we have move info.

 

Thanks and have a nice day!

knispetry
Visitor

I have a different phone but the same problem. The ... dot menu doesn't work and makes my app shutting down. 

  • Umidigi A5 pro
  • Android 9
  • Spotify 8.5.36.747

@Guido 

Thank you!

Rock Star 16
Rock Star 16

iPhone 11 Pro iOS 13.3 and iPhone 5s iOS 12.4

IMG_0453.jpeg

Moderator
Moderator

Hey @zabritt,

 

Could you also give us your info? We need at least 3 examples to create a ticket on our end.

 

Looking forward to your reply.

 

Have a nice day!

Moderator
Moderator

Hey @knispetry,

 

Does this happen each time your access the three-dot menu? Or only after reinstalling the app?

 

Looking forward to your reply.

knispetry
Visitor

@Guido 

Unfortunately it happens each time. I've tried to reinstall the Spotify app several times but it didn't do anything. 

Rock Star 16
Rock Star 16

Hey @Guido

 

Tried on 3 devices:

iPhone 11 Pro in iOS 13.3

iPhone 7+ in iOS 13.3 

iPhone 5s in iOS 12.4.4

Moderator
Moderator
Status changed to: Under investigation

Thanks @Loxer for sending us a few examples!

 

If you are experiencing this, click vote and leave a comment with the following:

 

  • Device
  • OS version
  • Spotify version

Go to this other Ongoing issue if you are an Android user and when accessing the three-dot menu the app crashes for you as well.

Moderator
Moderator

@Loxer We might get word back that we need the Spotify versions. Would it be too much trouble for you to look these up?

 

Thanks!