[iOS] Changing Password Causes Login App Crash

Thread: 590502618606

Status: New


Spotify application crashes when attempting to login after a password change.


To reproduce (Kindly provided by @Merik ):

  • Logged into account on iPad.
  • Changed password via the Spotify Website.
  • Opened Spotify on iPad.
  • Automatically logged out then given message "Could not login to Spotify. Maybe you've changed or misspelled the password?" and unable to tap "Ok"...app crashes after 5 seconds or so.
  • Tried reopening the app and restarting the iPad several times but problem continues.



Provided by @AKF3 : Put your phone/iPad into airplane mode > Open spotify > Logout > Take airplane mode off > Log into spotify

Alternatively if that fails, a clean reinstallation of the app should fix this. 


Additional information:

Appears to effect both iPhone and iPad. 


When posting in this forum please make sure you have read these guidelines.

Status: Fixed
Casual Listener
Yes! Thanks for following up.
Community Legend
Status changed to: Fixed
Community Legend

Can anyone confirm if this is still an issue? 

Community Manager
Community Manager

Hey @Peter__ as we don't have any reports of this one I'm going to mark this as "Fixed". 

Community Manager
Community Manager
Status changed to: Fixed