[iOS] Devices Crashing upon startup

apps for both crash at launch 


I can’t get in to see the Spotify versions but they are the latest versions for each 


both devices have ample storage space 

 

iPhone X, iOS 13.4.1  , 170gb Free 

 

older iPad, iOS 12.4.6  , 35gb Free

 

Both started crashing at same time. They were fine all day. That they are both crashing indicates it’s not the device or software 

 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Lmaowot
Casual Listener

 

Plan

Premium

Country

UK

Device

(iPhone XR)

Operating System

(iOS 12/13)

 

My Question or Issue

So I tried to open the app to find a song, and it would not load at all. It just went to the screen and straight off. I thought maybe because it’s open on my Mac that might be why. Turned my phone off and on again- nothing. And I even uninstalled and reinstalled and it still won’t open but it will open on my Mac. Is this a phone issue?

gigic16
Visitor

I am having the same issue on my iPhone in CT... please fix! Weirdly enough, Tik Tok is doing the same thing, are they apart of the same company?

kingridd
Newbie

Plan

Premium

Country

Ireland

Device

iPhone 11 

Operating System

13.4.1

 

My Question or Issue

My Spotify was perfectly working this morning but now it keeps crashing. Already reinstalled it and still same issue... 

cjwillis809
Visitor

Plan

Premium

Country

United States

 

Device

iPhone X, iPad Mini 5

Operating System

iOS 13.3.1

 

My Question or Issue

Hello,

When I launch the app on my phone and iPad, the app immediately crashes. I updated to the latest version (8.5.56); I also uninstalled and reinstalled the app on my devices and it is still crashing. Let me know if you would like more information. I have videos but they are too large to attach here.

 

Arshia_1
Visitor
Facing the same problem on the same device and same iOS with the latests spotify app here. Tried everything from redownloading the app to restarting my phone but it still crashes. Even tried another internet connection, nothing.
Matildeper
Visitor

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

atypicalzero
Visitor

Plan

Premium

Country

USA

Device

iPhone 7

Operating System

iOS 13

 

My Question or Issue

My app was working fine earlier today and now it crashes whenever I try to get it open. This is super frustrating. Every ‘fix’ or ‘solution’ I have found through this community is not helping. I’ve changed my language, tried a clean install, closed other apps and reset my phone... This is ridiculous for the money I pay for this service.

MrMeowPuss
Visitor
I’m having the same issue since the last update installed.
_thekev
Newbie

Yep same. In this thread https://community.spotify.com/t5/Ongoing-Issues/iOS-App-crashes-instantly/idi-p/4845488 it was claimed fixed, but it is not. I'm also having issues linking a firetv, as I signed everything out as part of troubleshooting this.

 

iphone xs max, ios 13.3.1, latest spotify from the app store (8.5.56)

Arshia_1
Visitor

 

Plan

Premium

Country

North America 

Device

iPhone 11 

Operating System

(iOS 13) 

My Question or Issue

App crashes at launch. Tried everything, reinstalling the app, changing internet connection, restarting my phone. Nothing works. Running the latest version of Spotify, and the latest iOS. Has to be with the new update. 

Related Issues