Announcements

[iOS] Home not loading in Offline Mode

Status: Fixed

Hey folks!
We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂
All related threads will be merged here.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Dennisvankessel1978

Plan

Premium

Country: the Netherlands

 

Device: iPhone 12 PRO

Operating System: iOS 15.5

 

My Question or Issue

 

once I have turned Spotify offline the home page will not load anymore. As a result I cannot get back online. I have to delete the Spotify app and install it again. After installation the same problem occurs. It doesn’t matter if I am connected to the internet or not, the problem is always there.

 

Lemack

I tried restarting my phone and signing out of spotify from all devices, but I had to delete the app entirely and re-download it. This fixed the issue as it’s automatically online after download. I haven’t turned it offline yet in case it happens again.

purinkle

Plan

Premium

Country

United Kingdom

Device

iPhone Xs Max

Operating System

iOS 15.5

 

My Question or Issue

I can't take the app out of "offline mode". I set my account offline and wanted to change this last night. Unfortunately, I can only see an activity indicator on the home screen. I don't have access to any other UI. This means I can't access the account section to disable "offline mode".

Vasil
Status changed to: Under investigation

Hey everyone!

While this is being investigated, we'd kindly ask you to let us know your Spotify and iOS versions.
Thanks!

Lemack

@Vasil 
Premium Plan

App version 8.7.46.1678

iPhone 11 Pro

iOS 15.5

Displayed

Spotify App version 8.7.46

iOS version 15.5

iPhone 11R

 

Issue first occurred yesterday.

Hanaaa0322

I got the same problem too. And I already deleted the apps and reinstalled, but this happens again today.

 

Spotify app version 8.7.46

iOS version 15.4.1

iPhone 12

tdthornton

I, too, encountered this problem on 7/9/22. A day later, I stumbled upon a solution that worked for me.

 

If you are stuck offline and can't access the home screen, try playing a song on one of your playlists that is NOT downloaded.

 

For me, doing this brought up a message that said something like "This song is not downloaded. Would you like to go online to play it?"

 

I chose "yes" and was connected back online with the home screen active.

 

I have not yet gone back offline to test whether this is a permanent fix or not.

 

Good luck!

neildelrosario

Spotify version: 8.7.46

iOS version: 15.5

iPhone 13

 

Same as the problems mentioned here. It’s a hassle to delete the app, then download playlists & podcasts again to my phone. This happened twice already.

NEK-VT

Spotify version 8.7.46.1678

iPhone Xs

iOS 15.5

 

@tdthornton

your suggestion put online.