[iOS] Home not loading in Offline Mode

[Vasil]

Hey folks!
We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂
All related threads will be merged here.

[Dennisvankessel1978]

Plan

Premium

Country: the Netherlands

Device: iPhone 12 PRO

Operating System: iOS 15.5

My Question or Issue

once I have turned Spotify offline the home page will not load anymore. As a result I cannot get back online. I have to delete the Spotify app and install it again. After installation the same problem occurs. It doesn’t matter if I am connected to the internet or not, the problem is always there.

[Lemack]

I tried restarting my phone and signing out of spotify from all devices, but I had to delete the app entirely and re-download it. This fixed the issue as it’s automatically online after download. I haven’t turned it offline yet in case it happens again.

[purinkle]

Plan

Premium

Country

United Kingdom

Device

iPhone Xs Max

Operating System

iOS 15.5

My Question or Issue

I can't take the app out of "offline mode". I set my account offline and wanted to change this last night. Unfortunately, I can only see an activity indicator on the home screen. I don't have access to any other UI. This means I can't access the account section to disable "offline mode".

[Vasil]

Hey everyone!

While this is being investigated, we'd kindly ask you to let us know your Spotify and iOS versions.
Thanks!

[Lemack]

@Vasil 
Premium Plan

App version 8.7.46.1678

iPhone 11 Pro

iOS 15.5

[Displayed]

Spotify App version 8.7.46

iOS version 15.5

iPhone 11R

Issue first occurred yesterday.

[Hanaaa0322]

I got the same problem too. And I already deleted the apps and reinstalled, but this happens again today.

Spotify app version 8.7.46

iOS version 15.4.1

iPhone 12

[tdthornton]

I, too, encountered this problem on 7/9/22. A day later, I stumbled upon a solution that worked for me.

If you are stuck offline and can't access the home screen, try playing a song on one of your playlists that is NOT downloaded.

For me, doing this brought up a message that said something like "This song is not downloaded. Would you like to go online to play it?"

I chose "yes" and was connected back online with the home screen active.

I have not yet gone back offline to test whether this is a permanent fix or not.

Good luck!

[neildelrosario]

Spotify version: 8.7.46

iOS version: 15.5

iPhone 13

Same as the problems mentioned here. It’s a hassle to delete the app, then download playlists & podcasts again to my phone. This happened twice already.

[NEK-VT]

Spotify version 8.7.46.1678

iPhone Xs

iOS 15.5

@tdthornton

your suggestion put online.