Help Wizard

Step 1


[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone,


We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.


If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.


We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

Hi folks,


Thanks for your patience while we looked into this issue.


We’re happy to say that this should now be fixed for everyone - just make sure you're running the latest version of Spotify.


If you're still having trouble, you can post a new thread in the relevant help board here.



Status changed to: Under investigation

Hey folks,


Thanks for reporting this issue to us.


We’ve passed your info on to the relevant team, who are currently looking into it.


We’ll keep you posted and let you know as soon as we have any updates on this.




Hey folks, 


Thanks for your votes on this. 


Mind confirming if you're still experiencing the issue or it's fixed for you?




Still having issues and wondering why the music keeps stopping or why the music doesn’t play


Did you get any good solution, I think I am facing similar kind of problem.

Employee Connection Insite


Hey folks, 


Thanks for your reports. 


Although we can't commit to a specific timeline for this to be fixed, we'd suggest keeping your app up to date so that you don't miss out on any developments. 




Hey everyone, 


Would you mind letting us know if you're still experiencing this issue or if everything's looking good on your end?


Keep us posted.


Yes still having the same problem


I'm very frustrated because I use my Spotify Playlist to workout and run but it keeps stopping. Tonight on a 30 minute run, it cut off 10 times. I love Spotify but this could be a deal breaker for me. 


Music stops when playing… I couldn’t fix it , I tried all ways.. Please help, it is important because I use spotify in my yoga classes.


The music will stop playing suddenly and won’t start playing again or just keeps stopping