[iOS] Tracks sync very slowly

Thread: 1513

Status: Unresolved

Description

Syncing tracks for offline use, on iPhone is extremely slow.

Additional information

From original topic:

"The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.

I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.
Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account."

 

Please provide this additional info when you reply:

  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G
  • What version is your iOS? I.e. 5.1,6.0.1,etc.
  • What quality are you syncing?
  • On which device(s) is syncing slow?
  • On which device(s) is syncing fast (or "regular" speed)?
  • If your tracks are syncing slowly, what's your average sync speed?
  • How many tracks, approximately, are you trying to sync?
  • Are you syncing over WiFi or 3G?
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?
  • (Optional, for privacy reasons) In which country are you located?
  • Are you syncing local files or Spotify tracks?
  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?
  • Please provide a couple of examples of playlists or tracks that are slow to sync.
  • On the "slow" device, did you:
    reset the cache of your Safari app?
    un- and reinstall the Spotify app?

Updates

2013-01-10: We still have people looking into this and we need your help to provide more specific data

2013-01-16: Anyone having any kind of connection issue should have a look at the connection troubleshooting tips

2013-01-29: We have reports of this issue being resolved for users with an iPhone 5, on iOS 6.1. Please try updating your device to iOS 6.1 and let us know if that changes anything. When you reply, please include your iOS version.

Hey guys we're going to close this thread as it's been getting very posts. If you continue to have trouble please start a new thread in the iOS board and we will investigate. Thank

Related Issues

Comments
Mattacrazy
Newbie

Always wondered if the slow sync was just me but had never bothered to actually check and just waited.

 

Using an iPod Touch 4 8gb. For comparison a Samsung Galaxy Nexus

Syncing at "Extreme".

Syncing is slow on the iPod. In one minute it synced one song on extreme quality.

Syncing is "fast" on the Galaxy Nexus. In one minute it synced 20 songs on extreme quality.

I would say the Galaxy Nexus speed of 20 songs/minute is average.

Syncing approximately 50 tracks.

Sync over WiFi on both devices, same network, same distance.

Speedtests on both devices max my connection (~500kb/s down, ~80kb/s up). On computers on this network at the same distance local transfer speeds are ~4mb/s.

Located in Australia.

Syncing mostly Spotify tracks, some local.

 

Test conditions:

Same WiFi network, same distance. Using PC with devices connected to same WiFi netowork not plugged in via cable. Ticking, "Sync" box on playlist in devices and waiting for playlist to sync.

Created a playlist with tracks that were not cached on the computer to test "Spotify" sync speed. Playlist: Test (Spotify)

 

Galaxy Nexus: 2 minutes for 9 tracks.

iPod: 5 minutes for 4 tracks. (I gave up on waiting.)

 

Clearing Safari cache (and restarting the device as no syncing occured until this was done) resuulted in the same speed as earlier, around 5 minutes to sync 4 tracks.

 

Testing local tracks - same as above except testing with a playlst containing songs only available locally. Playlist: Test (Local) The files come to a total of 15mb.

Galaxy Nexus: 10 seconds for the 5 tracks

iPod: 10 seconds for the 5 tracks.

 

Seems to be an issue with syncing Spotify tracks to iOS for me. I didn't reinstall the app as I really don't want to re-sync the hundreds of songs I currently have synced, especially given the nature of this issue.

 

Extra information about the devices:

iPod Touch: 

  • 4th Gen 
  • 8gb
  • iOS 5.1.1 (Jailbroken)

Galaxy Nexus:

  • 16gb 
  • GSM
  • Android OS 4.2.1 (Rooted)

 

Hope this helps.

-Matt

 

thewanderingv
Regular

*** Edit: Temporary fix in my case: I went back to my router and changed it from an 'N only network' to a 'B only network' and files are now syncing fast. Each song takes under 5 seconds now. ***

 

 

 

 

  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G

Iphone5

 

  • What quality are you syncing?

High

 

  • On which device(s) is syncing slow?

Iphone5

 

  • On which device(s) is syncing fast (or "regular" speed)?

None

 

  • If your tracks are syncing slowly, what's your average sync speed?

Over 3 minutes per song via internet, and over 6 minutes via desktop sync.

 

  • How many tracks, approximately, are you trying to sync?

Doesn't matter. I've tried 1 song alone, I've tried 500, it's all the same.

 

  • Are you syncing over WiFi or 3G?

Wifi

 

  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?

96MBPS/down; 8MBPS/up

 

  • (Optional, for privacy reasons) In which country are you located?

New Zealand

 

  • Are you syncing local files or Spotify tracks?

Both - excruciatingly slow either way.

 

  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?

Yes

 

  • Please provide a couple of examples of playlists or tracks that are slow to sync.

"Los Nocheros y Los Tekis" playlist. Pick any playlist you want! It's terrible.

 

  • On the "slow" device, did you:
    reset the cache of your Safari app?
    un- and reinstall the Spotify app?

Yes, and yes.

 

 

 

Comment:


Slow sync has been a hallmark of Spotify since it launched the iOS app. While often that's been tolerable, this time it is the worst I have ever seen it since I started up my premium membership.

 

There is an easy fix, and it's a fix that you guys really need to consider: Allow syncing over USB cable. I just can't understand why it hasn't been a priority for you guys to enable cable syncing. It's bound to be faster, more reliable, and will probably go a long way to improving your reputation among the iOS sync community.

 

 

redcarpet26
Regular

My router doesn't support B. The slowest it will let me go is G, and I had no luck with that. 

thewanderingv
Regular

Hi,

 

I am an expert router user so I double checked every step just in case:

 

No other settings change at all. Just N to B. It doesn't speed up under any other alternative (either N to G, or N to mixed B/G).

 

It only speeds up when I change from N to B, holding all other settings the same.

 

 

Hope this helps.

Someone else posted in the earlier thread about this on the iOS board that they had also succeded in speeding things up a little more through a switch to the B network. That is what prompted me to try it as an optiopn.

tglinatsis
Regular

iPhone5 (fully updated), iPad2 (fully updated), MacOS Desktop

Extreme quality

iPhone, iPad sync slow

Desktop syncs fast

Averages about 1 song every 10 minutes

Syncing anywhere between 10 and 200 tracks, same performance

Syncing over WiFi

Download speeds on WiFi network are fast everywhere else

USA

Spotify tracks are slow

This playlist is the one that's currently taking forever (though they all do): Exploration

Have re-installed Spotify a number of times

 

Shtevesnesnes
Regular

updated to iOS 6.1

Waited over 5 minutes to sync ONE track.
Switched back to b network and syncing 2-3 tracks per min.

 

Are you guys even making an attempt to resolve this problem?

"We have reports of this issue being resolved for users with an iPhone 5, on iOS 6.1"

There is only ONE post from a user that it seemed to resolve for. not multiple users posting "update to 6.1 worked for me"

 

Seems like the developers are just sitting back hoping the problem will fix itself and enjoying our money.

 

Once again. No information. No reassurance that it's being looked at. Maybe you are hoping redcarpet26 is a nice enough user to solve your issue for you so you can suggest HIS fix. Only troubleshooting I see happening is other users decribing what they've tried.

 

A paid service should provide support to their customers. Not expect the community to fix it themselves.