[iOS] Tracks sync very slowly

Thread: 1513

Status: Unresolved

Description

Syncing tracks for offline use, on iPhone is extremely slow.

Additional information

From original topic:

"The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.

I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.
Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account."

 

Please provide this additional info when you reply:

  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G
  • What version is your iOS? I.e. 5.1,6.0.1,etc.
  • What quality are you syncing?
  • On which device(s) is syncing slow?
  • On which device(s) is syncing fast (or "regular" speed)?
  • If your tracks are syncing slowly, what's your average sync speed?
  • How many tracks, approximately, are you trying to sync?
  • Are you syncing over WiFi or 3G?
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?
  • (Optional, for privacy reasons) In which country are you located?
  • Are you syncing local files or Spotify tracks?
  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?
  • Please provide a couple of examples of playlists or tracks that are slow to sync.
  • On the "slow" device, did you:
    reset the cache of your Safari app?
    un- and reinstall the Spotify app?

Updates

2013-01-10: We still have people looking into this and we need your help to provide more specific data

2013-01-16: Anyone having any kind of connection issue should have a look at the connection troubleshooting tips

2013-01-29: We have reports of this issue being resolved for users with an iPhone 5, on iOS 6.1. Please try updating your device to iOS 6.1 and let us know if that changes anything. When you reply, please include your iOS version.

Hey guys we're going to close this thread as it's been getting very posts. If you continue to have trouble please start a new thread in the iOS board and we will investigate. Thank

Related Issues

Comments
ALTRON
Music Fan

Iphone 5 (latest firmware)

medium quality sync

iphone 5 sync slow

No idevices sync fast

Actual sync speed unknown but it takes at least 30mins to sync a 10+ track album

Syncing on wifi.

Wifi network is 20Mbit/s down 5Mb up

country New Zealand

Syncing spotify tracks 

WhatisIX9
Casual Listener
  • Which device(s) are you using? iPhone 5, iPad 3rd Gen
  • What quality are you syncing? Extreme
  • On which device(s) is syncing slow? ONLY the iPhone5
  • On which device(s) is syncing fast (or "regular" speed)? iPad 3rd Gen
  • If your tracks are syncing slowly, what's your average sync speed? Anywhere from 5mins to 13mins
  • How many tracks, approximately, are you trying to sync? 15 (one album at a time)
  • Are you syncing over WiFi or 3G? WiFi
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network? 14/1mbit Internet - full speed on Wifi
  • (Optional, for privacy reasons) In which country are you located? Australia
  • Are you syncing local files or Spotify tracks? Spotify Tracks
  • Please provide a couple of examples of playlists or tracks that are slow to sync. Dash Berlin - The new Daylight, Ashley Wallbridge - The Inner Me
  • On the "slow" device, did you:
    reset the cache of your Safari app? YES
    un- and reinstall the Spotify app? YES, 3 times!
gdbspotify
Casual Listener
  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G

iPhone 5

 

  • What quality are you syncing?

Medium (edit for typo: should be "High").

 

  • On which device(s) is syncing slow?

iPhone 5

  • On which device(s) is syncing fast (or "regular" speed)?

n/a

  • If your tracks are syncing slowly, what's your average sync speed?

Say one track every 3-5 min.

 

  • How many tracks, approximately, are you trying to sync?

At the moment, 200 odd. (it did around 600 before that at what seemed to be normal speeds.  Now its a crawl).

 

 

  • Are you syncing over WiFi or 3G?

WiFi

 

  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?

Sorry, no, We stream 720p video over WiFi without problems if that gives you any indication.

 

  • (Optional, for privacy reasons) In which country are you located?

Australia

 

  • Are you syncing local files or Spotify tracks?

Both

 

  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?

It seems to be stuck on local files.  Will try again with spotify tracks and update this post if necessary. (edit:  per below, I've now confirmed its the Spotify files its choking on). 

 

  • Please provide a couple of examples of playlists or tracks that are slow to sync.

Sorry not sure.  Am reinstalling spotify while typing this and I didn't pay attention to which tracks were syncing. (edit:  Its very very slowly crawling its way through the triple j hitlist playlist).

 

  • On the "slow" device, did you:
    reset the cache of your Safari app?  nope, haven't tried. (edit:  tried, no effect) 
    un- and reinstall the Spotify app?  Am trying this now. (edit: tried, seems to be working now, will update if this changes).  (edit 2:  nope, its stopped working again.  It got through all my local files ok, and is now choking on the Spotify files...like one track/5 min.  So basically Spotify is useless for me until fixed...I can already get all my own music onto the phone with iTunes or MediaMonkey.)
thewanderingv
Regular

Hi,

 

I am an expert router user so I double checked every step just in case:

 

No other settings change at all. Just N to B. It doesn't speed up under any other alternative (either N to G, or N to mixed B/G).

 

It only speeds up when I change from N to B, holding all other settings the same.

 

 

Hope this helps.

Someone else posted in the earlier thread about this on the iOS board that they had also succeded in speeding things up a little more through a switch to the B network. That is what prompted me to try it as an optiopn.