[iOS] Tracks sync very slowly

Thread: 1513

Status: Unresolved

Description

Syncing tracks for offline use, on iPhone is extremely slow.

Additional information

From original topic:

"The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.

I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.
Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account."

 

Please provide this additional info when you reply:

  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G
  • What version is your iOS? I.e. 5.1,6.0.1,etc.
  • What quality are you syncing?
  • On which device(s) is syncing slow?
  • On which device(s) is syncing fast (or "regular" speed)?
  • If your tracks are syncing slowly, what's your average sync speed?
  • How many tracks, approximately, are you trying to sync?
  • Are you syncing over WiFi or 3G?
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?
  • (Optional, for privacy reasons) In which country are you located?
  • Are you syncing local files or Spotify tracks?
  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?
  • Please provide a couple of examples of playlists or tracks that are slow to sync.
  • On the "slow" device, did you:
    reset the cache of your Safari app?
    un- and reinstall the Spotify app?

Updates

2013-01-10: We still have people looking into this and we need your help to provide more specific data

2013-01-16: Anyone having any kind of connection issue should have a look at the connection troubleshooting tips

2013-01-29: We have reports of this issue being resolved for users with an iPhone 5, on iOS 6.1. Please try updating your device to iOS 6.1 and let us know if that changes anything. When you reply, please include your iOS version.

Hey guys we're going to close this thread as it's been getting very posts. If you continue to have trouble please start a new thread in the iOS board and we will investigate. Thank

Comments
tglinatsis
Regular

The "Sync Me Please" playlist has been syncing for ten minutes - 2 of 5 tracks are complete. There is one other playlist syncing at the same time, so that may not be helpful. 

 

I'll wait another three hours or so for the other playlist to stop, then reattempt a sync of the test playlist. 

 

But yah, that's what it still takes while syncing my iPhone 5 on Wifi. 

 

NOTE: the iPad still syncs incredibly fast, and the iPhone syncs way fast on LTE. It's just the iPhone on Wifi...still...

bigwillaz
Casual Listener

Very disapointing.

 

Not only were tracks taking hours upon hours to sync but it slowed my internet down so that nothing was enjoyabe. After uninstalling spotify from my iPhone and computer the internet was back up to blazing speed.

 

After trying everything in my power for two days and looking and this thread with little response from spotify and no official statement.

 

I have now turned to rhapsody in which I have downloaded 20 albums in under 30 minutes. My fix was: turn to rhapsody.

 

Again I am in complete disbelief that a company like spotify would take dollars a month from users with no official statment from an ongoing problem dating back to the start of the new year.

slayer925
Newbie

[blank]

crainger
Regular

I'm fidning things better with iOS 7. Have tested at work with my iPhone 5. Will test at home with my iPhone and iPad.

user-removed
Not applicable

Painfully slow again now. 

 

iPhone 5s 64GB

iOS 7.0.3

Spotify 0.8.0.57

Music Quality - Extreme

Takes about 3 minutes a song

Network 802.11 N & A

 

http://www.speedtest.net/my-result/3056792891

 

user-removed
Not applicable

Which device(s) are you using?

3rd Gen iPad WiFi and iPhone 5


What version is your iOS?

Both 7.0.3


What quality are you syncing?

Extreme


On which device(s) is syncing slow?

iPhone 5


On which device(s) is syncing fast (or "regular" speed)?

3rd Gen iPad WiFi


If your tracks are syncing slowly, what's your average sync speed?

30KB/s on iPhone 5, over 300KB/s on iPad with same WiFi network


How many tracks, approximately, are you trying to sync?

Over 500


Are you syncing over WiFi or 3G?

WiFi


Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?

About 1MB/s


(Optional, for privacy reasons) In which country are you located?


Are you syncing local files or Spotify tracks?

Spotify tracks


If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?

N/A


Please provide a couple of examples of playlists or tracks that are slow to sync.

All tracks


On the "slow" device, did you:
reset the cache of your Safari app?

Yes, I did but make no difference


un- and reinstall the Spotify app?

Fresh installed, same as usual.

Rooje
Regular

Same here

 

Since iOS 7.0.4, iPhone 4, trackdownload takes 2 min per tracks with average track duration of 3-4 min at 320 kbps.

Rooje
Regular

Hi guys,

 

I've switched off "Sync with this iPhone over Wi-Fi" under iTunes>iPhone>Summary.

 

This seems to help, syncing is improved from 1-2 min for a ~4 min song to 15 sec!!!

 

iPhone: iPhone 4, iOS 7.0.4

Os: Mac os Mavericks 10.9

iTunes: 11.1.3 (8)

 

Greets,

 

Rene 

j0hanSE
Newbie

iPhone 5s 32GB

iOS 7.0.4

Latest Spotify update.

 

Syncing -> WiFi -> Spotify on PC open'd

 

On 10 min it's been syncing 7 songs..

 

When will a fix will be aviable?

Silithas
Roadie

Ipod touch 5g 32gb

Ios 6.1.3 (i dont like ios 7's look)

Extreme 320

The ipod


I can't tell the speed cause there is no statistic page in the spotify app which can tell me that

It syncs 1 song each 59'th sec (it's usually fast the first 100-200 songs, then it slows drasticly down

I am trying to sync 1700 songs

Wifi (70/70Mbit) (wireles N)

Yes, speed test shows 60/60, but other programs shows up to 8MB's


Im in norway

Both. There are many bands that i listen to which isnt in spotify, like falconer, some sonata arctica songs, HIM, and goth minister. And those usually sync pretty fast.

The playlists that synced slow here was Exscision and Tarja for now

I never use safari, so there isnt any cache to delete

Yep. It was just as slow when i had my iphone 5.

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