[iOS] Tracks sync very slowly

Thread: 1513

Status: Unresolved

Description

Syncing tracks for offline use, on iPhone is extremely slow.

Additional information

From original topic:

"The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.

I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.
Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account."

 

Please provide this additional info when you reply:

  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G
  • What version is your iOS? I.e. 5.1,6.0.1,etc.
  • What quality are you syncing?
  • On which device(s) is syncing slow?
  • On which device(s) is syncing fast (or "regular" speed)?
  • If your tracks are syncing slowly, what's your average sync speed?
  • How many tracks, approximately, are you trying to sync?
  • Are you syncing over WiFi or 3G?
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?
  • (Optional, for privacy reasons) In which country are you located?
  • Are you syncing local files or Spotify tracks?
  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?
  • Please provide a couple of examples of playlists or tracks that are slow to sync.
  • On the "slow" device, did you:
    reset the cache of your Safari app?
    un- and reinstall the Spotify app?

Updates

2013-01-10: We still have people looking into this and we need your help to provide more specific data

2013-01-16: Anyone having any kind of connection issue should have a look at the connection troubleshooting tips

2013-01-29: We have reports of this issue being resolved for users with an iPhone 5, on iOS 6.1. Please try updating your device to iOS 6.1 and let us know if that changes anything. When you reply, please include your iOS version.

Hey guys we're going to close this thread as it's been getting very posts. If you continue to have trouble please start a new thread in the iOS board and we will investigate. Thank

Comments
Peter__
Community Legend

@zikabuk - This bug is pretty old and was thought to be iOS specific. How slow is slow in your case (how long to download 1 track)? 

user-removed
Not applicable

I signed up for Premium yesterday - so thought I'd get a few playlists off line. I still only have a laptop - i5 Windows 7 - picked about 1000 tracks - at first it said a few hours, then 1 day, left computer on overnight - then 1 week. Quit Spotify, closed and restarted computer - now says 1 hour. I think overnight it managed to download about 4 tracks!!!!!!!!!!!! Wait to see now if it continues with success or if it slowly succumbs to a death like pace.

Community Manager
Community Manager

Hi @user-removed do you mind posting this info if you haven't already:

 

Is anyone else having this issue with the latest iOS update (2.2.0)? 

 

  • Which device(s) are you using? Please be specific, i.e. iPhone 4S, iPad 3 WiFi only, iPad 4 3G
  • What version is your iOS? I.e. 5.1,6.0.1,etc.
  • What quality are you syncing?
  • On which device(s) is syncing slow?
  • On which device(s) is syncing fast (or "regular" speed)?
  • If your tracks are syncing slowly, what's your average sync speed?
  • How many tracks, approximately, are you trying to sync?
  • Are you syncing over WiFi or 3G?
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network?
  • (Optional, for privacy reasons) In which country are you located?
  • Are you syncing local files or Spotify tracks?
  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow?
  • Please provide a couple of examples of playlists or tracks that are slow to sync.
  • On the "slow" device, did you:
    reset the cache of your Safari app?
    un- and reinstall the Spotify app?

 

Community Manager
Community Manager
Status changed to: Not An Issue

Hey guys we're going to close this thread as it's been getting very posts. If you continue to have trouble please start a new thread in the iOS board and we will investigate. Thank

user-removed
Not applicable

I recently had to take my Spotify app off of my phone and my Macbook Air laptop and re-download them because they were not working well. I have Premium and am on my laptop with wi-fi. I left my computer on all day and made the settings where it would not go to sleep and over about 6 hours it had only synced 280 songs of my 1400 that I need offline. I am in Africa, so I am sure that the internet may be a less quality than back home in the States but everything works quickly. It is frustrating to not be able to stream my music offline but I don't know how to make it any faster. I checked the settings and it is not turned on to sync in the higher quality. Help?!

Ozzytu
Newbie

Spotify is extremely slow to sync offline playlists on Windows 10 and Android 4.4

Efren_Martin
Newbie

image.pngUsed to have the same issue on my 6S+.  I solved it by enabling the background sinc on the application and now it's synchronizing continuously slowly but continuously without any further problems .  It seems that  disabling the cellular network to synchronize the songs and background sync in the configuration item of iOS was the cause of the issue on my phone..

 

 Try it and let me know 

hermannps
Newbie
  • Which device(s) are you using? Iphone 5S
  • What version is your iOS? 9.3.5
  • What quality are you syncing? Extreme
  • On which device(s) is syncing slow? iPhone 5S
  • On which device(s) is syncing fast (or "regular" speed)? --
  • If your tracks are syncing slowly, what's your average sync speed? 1 music per minute
  • How many tracks, approximately, are you trying to sync? 463 musics
  • Are you syncing over WiFi or 3G? WIFI
  • Do you know and can you confirm how fast your down- and upload speeds are on your WiFi network? 35 MB ADSL Connection
  • (Optional, for privacy reasons) In which country are you located? Brazil
  • Are you syncing local files or Spotify tracks? Spotify
  • If you are trying to sync local files, could you try only syncing Spotify tracks. Is this slow? --
  • Please provide a couple of examples of playlists or tracks that are slow to sync. Playlists "musica ambiente buena", "Hot Country", "Nordeste, lindo!", "Forró Pé de Serra" and others
  • On the "slow" device, did you:
    reset the cache of your Safari app? No
    un- and reinstall the Spotify app? No mind!
user-removed
Not applicable

iPhone sucks **bleep**, Spotify is a close second

user-removed
Not applicable

WHY IS THIS THREAD UNDER THE TAG OF ****"NOT AN ISSUE"****   **bleep** SPOTIFY! IT IS DEFINATELY AN ISSUE! THIS HAS BEEN A PROBLEM WITH YOUR SERVICE SINCE 2012! YOUR SERVICE AND YOUR CUSTOMER SERVICE IS GARBAGE!

 

I AM CURRENTLY STUCK DOWNLOADING 1200 SONGS ON YOUR APP AGAIN! AND IT WILL TAKE WEEKS WITH THIS iPHONE 5S. MY ANDROID COULD DO THIS IN LESS THEN A DAY!