[iOS] UI controls missing after Canvas video

[cloneman881]

Plan

Premium

Country

USA

Device

iPhone 11 Pro

Operating System

iOS 13

My Question or Issue

I encountered a reproducable UI bug that causes the controls for play/pause controls to disapear for songs without a canvas video. To reproduce just play a song with canvas gif/cover and tap to hide the controls. When the song completes the canvas will skip to the next song (no canvas gif) and the UI will still be missing. Eventhough songs with just an album cover should have a control UI.

[Guido]

Hey all,

We've received reports from users that the UI controls (play, previous, next etc) are missing after a song with a Canvas video has played.

If you are experiencing this, please leave a comment with the following:

• iOS device
• iOS version
• Spotify version

We'll look into this and let you know as soon as we have more info.

[Loxer]

Same here.

• iPhone 5s
• iOS 12.4.2
• Spotify 8.5.30

[Petya]

Hi there @Loxer,
 

Thanks for giving us thee needed info to reproduce the issue! 

We've tried reproducing it again and this doesn't happen with the newest version. How are things looking from your side? Are you still experiencing this? 

Keep us posted 🙂

[Loxer]

I still have that issue @Petya.

What about you @cloneman881?

[cloneman881]

@Loxer  still happens for me

[Loxer]

Thanks @cloneman881 🙂

I did a clean reinstall as well, same.

[Guido]

Hey @cloneman881,

In order to investigate this further we need the following:

• iOS device
• iOS version
• Spotify version

Let us know what you can find.

Have a nice day!

[Xenia]

Hey everyone,

We haven't heard back form you in a while. If you're still experiencing this issue, make sure you're running the latest version of the app and see if that makes a difference.

In case the issue persists, it'd be great if you could leave the relevant information in a comment below, so that the right folks can get to the bottom of this.

We'll be on the lookout for your replies 🙂

[cloneman881]

iPhone 11 Pro

iOS 13.3

Spotify 8.5.44.828

still an issue

[Petya · Accepted solution]

Hi there @cloneman881,

Thanks for getting back to us. 

There should be a newer version of the app for iOS, namely 8.5.46. Could you try updating to it and let us know what happens?

We'll stay tuned!