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[iOS] "An error occurred. Please try again" message

Status: Fixed

Thread: 737199

 

Description: Users are getting the error message ""An error occured. Please try again" on iOS but playback is working just fine. 

 

Info needed: If you're experiencing this issue please post the following details

  • Your device
  • Version of Spotify installed
  • Whether this happens over WiFi and/or 3/4G

 

Hey folks, this issue was fixed with the 3.5 iOS update. Thanks for reporting this to us!

Comments
meahtenoha
Status changed to: Fixed

If you're experiencing this issue please post the following details in this thread:

  • Your device
  • Version of Spotify installed
  • Whether this happens over WiFi and/or 3/4G
Drazgul

iPhone 6

3.7.0.1100

WiFi and mobile data

mochs

iPhone 6 (iOS 9b5)

3.7.0.1100

WiFi and LTE

 

Happens only while searching; mobile and desktop (Mac)

Aquili
Iphone 6plus 3.7.0.1100 WiFi and LTE Trued uninstalling/ reinstalling the app. No change.
Xexeen
iPhone 4s Spotify version 3.9.0 Both on wifi and on 3G Tried logging out and reinstalling the app.
meahtenoha
Status changed to: Fixed

Hey folks, this issue was fixed with the 3.5 iOS update. Thanks for reporting this to us!

JanBoob
Issue is back for 4.4 iOS update. Activity log showing an error occured, please try again later. Only noticed since updating my app. Running latest iOS 9.1 on iPhone 6 Plus. Same on wifi and data.
luiscamaldonado

same problem
iphone 5 ios 9.2
3G/4G iphone 5 ios92.jpg Tried logging out and reinstalling the app

luiscamaldonado

I tried logging out and reinstalling the app
erro continue

Pegasus1311

same problem when using Radio

Iphone 5, Ipad, Windows (though on Win nothing happens, no error msg)

 

Have tried to get in touch with Spotify via the content form on the website - that does not work either !??

 

Pegasus1311