Announcements

[iPad] Playlist snaps back to top of the list when switching between apps

Plan

Premium

Country

US

Device

iPad pro 11”

Operating System

iOS 14.2

 

My Question or Issue

Running into weird behavior. With a playlist open, the position you were browsing in the playlist snaps back to the top if you switch apps. Persists after a clean install. Known issue? Intended?

 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, let us know in the relevant help board here.

 

Thanks!

Status: Fixed
Comments
Billy-J
Rock Star 23
Rock Star 23

Hey @Lowhumidity, thanks for reaching out to the Community!

 

Thanks for trying the reinstall of the app. Could you also try restarting your device? Also, what's the app version currently of the app? You can find this by going to Spotify app > Settings (gear icon) > About. 

 

Keep me posted!

Lowhumidity
Regular

8.5.86.739 Restart doesn’t fix it

Peter
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Katerina
Moderator
Moderator

Hey there @Lowhumidity,

 

Thanks for bearing with us as our teams are continuing to investigate this.

 

There should be a newer version of the app available. Could you update and let us know if the issue persists for you? If it does, it'd be helpful if you could include the version of the app you ended up with.

 

Any screenshots/recordings of what you see would also be welcome - just make sure that there's no private/sensitive info displayed.

 

We'll be keeping an eye out for your reply, thanks! 

Lowhumidity
Regular
Ver
Moderator
Moderator

Hey @Lowhumidity,

 

Thanks for keeping us posted 🙂

 

We've made some changes backstage. Could you update the app and see how it goes?

 

Keep us in the loop! We'll be right here if you have any questions.

Xenia
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, let us know in the relevant help board here.

 

Thanks!