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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
  • meb6
  • Newbie
  • 7509 Views
  • 52 comments
  • 55 likes
  • Other
  • Fixed
  • 7509 Views
  • 52 comments
  • 55 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

  • Moderator
  • Moderator
  • We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.
  • Mtahir123
  • Newbie
  • 3887 Views
  • 55 comments
  • 47 likes
  • Your Library
  • Under investigation
  • 3887 Views
  • 55 comments
  • 47 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • iRobby054
  • Newbie
  • 245726 Views
  • 232 comments
  • 1046 likes
  • Other
  • Fixed
  • 245726 Views
  • 232 comments
  • 1046 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
  • v0HaVoK0v
  • Visitor
  • 501 Views
  • 17 comments
  • 3 likes
  • Android
  • Under investigation
  • 501 Views
  • 17 comments
  • 3 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

  • Moderator
  • Moderator
  • We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
  • AngeDEnfer
  • Newbie
  • 16969 Views
  • 120 comments
  • 216 likes
  • Android
  • Fixed
  • 16969 Views
  • 120 comments
  • 216 votes

Premium users hearing ads in music

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their music listening experience.
  • Novy
  • Moderator
  • 130997 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 130997 Views
  • 931 comments
  • 1850 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

  • Moderator
  • Moderator
  • We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
  • Joan
  • Moderator
  • 3895 Views
  • 28 comments
  • 47 likes
  • Other
  • Fixed
  • 3895 Views
  • 28 comments
  • 47 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • Maria
  • Moderator
  • 19351 Views
  • 154 comments
  • 304 likes
  • iOS
  • Fixed
  • 19351 Views
  • 154 comments
  • 304 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • AllisonTennant
  • Newbie
  • 35100 Views
  • 141 comments
  • 640 likes
  • Other
  • Fixed
  • 35100 Views
  • 141 comments
  • 640 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

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  • Moderator
  • Moderator
  • We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  
  • thanatos8301
  • Regular
  • 1996 Views
  • 54 comments
  • 17 likes
  • Premium family
  • Under investigation
  • 1996 Views
  • 54 comments
  • 17 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 206599 Views
  • 451 comments
  • 1180 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 206599 Views
  • 451 comments
  • 1180 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • IsAlreadyTaken
  • Casual Listener
  • 9254 Views
  • 36 comments
  • 97 likes
  • iOS
  • Under investigation
  • 9254 Views
  • 36 comments
  • 97 votes

Downtime May 16: Android apps crashing

Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread

  • Moderator
  • Moderator
  • Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this threa...
  • Alexanm
  • Newbie
  • 8579 Views
  • 172 comments
  • 54 likes
  • Android
  • Fixed
  • 8579 Views
  • 172 comments
  • 54 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • Vasil
  • Moderator
  • 3214 Views
  • 41 comments
  • 20 likes
  • Desktop
  • Fixed
  • 3214 Views
  • 41 comments
  • 20 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 66844 Views
  • 190 comments
  • 681 likes
  • iOS
  • Fixed
  • 66844 Views
  • 190 comments
  • 681 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • Ashleypriceofficial
  • Newbie
  • 2363 Views
  • 2 comments
  • 21 likes
  • Other
  • Under investigation
  • 2363 Views
  • 2 comments
  • 21 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Ebbeone
  • Visitor
  • 13574 Views
  • 84 comments
  • 92 likes
  • Other
  • Fixed
  • 13574 Views
  • 84 comments
  • 92 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • kaworu_bloodpaw
  • Roadie
  • 4605 Views
  • 39 comments
  • 28 likes
  • Desktop
    Other
  • Fixed
  • 4605 Views
  • 39 comments
  • 28 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Vasil
  • Moderator
  • 42990 Views
  • 212 comments
  • 342 likes
  • Desktop
  • Case Closed
  • 42990 Views
  • 212 comments
  • 342 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • nation
  • Newbie
  • 129274 Views
  • 137 comments
  • 832 likes
  • Other
  • Fixed
  • 129274 Views
  • 137 comments
  • 832 votes