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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 17416 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 17416 Views
  • 41 comments
  • 126 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • Terppi
  • Newbie
  • 1883 Views
  • 104 comments
  • 53 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 1883 Views
  • 104 comments
  • 53 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 26039 Views
  • 324 comments
  • 591 likes
  • Mobile
  • Fixed
  • 26039 Views
  • 324 comments
  • 591 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • micahherzog0050024
  • Newbie
  • 16120 Views
  • 198 comments
  • 480 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 16120 Views
  • 198 comments
  • 480 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • M3TAPVNK
  • Casual Listener
  • 11425 Views
  • 164 comments
  • 218 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Under investigation
  • 11425 Views
  • 164 comments
  • 218 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the ...
  • crackpotideas
  • Newbie
  • 7817 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 7817 Views
  • 59 comments
  • 203 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • omaha353
  • Newbie
  • 165905 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 165905 Views
  • 849 comments
  • 2300 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 1033 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 1033 Views
  • 13 comments
  • 12 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • gizzyda1996
  • Newbie
  • 27909 Views
  • 322 comments
  • 592 likes
  • Desktop
  • Fixed
  • 27909 Views
  • 322 comments
  • 592 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last fe...
  • Jerperjeper
  • Newbie
  • 6376 Views
  • 89 comments
  • 82 likes
  • Desktop
    Mobile
  • Under investigation
  • 6376 Views
  • 89 comments
  • 82 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • KP97
  • Newbie
  • 1035 Views
  • 24 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Under investigation
  • 1035 Views
  • 24 comments
  • 9 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 129610 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 129610 Views
  • 837 comments
  • 2225 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 54188 Views
  • 407 comments
  • 631 likes
  • Android
  • Fixed
  • 54188 Views
  • 407 comments
  • 631 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 33966 Views
  • 355 comments
  • 655 likes
  • Desktop (Windows)
  • Fixed
  • 33966 Views
  • 355 comments
  • 655 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Dian
  • Moderator
  • 9472 Views
  • 84 comments
  • 85 likes
  • Other
  • Fixed
  • 9472 Views
  • 84 comments
  • 85 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
  • Lyubka
  • Moderator
  • 748 Views
  • 41 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 748 Views
  • 41 comments
  • 11 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Vasil
  • Moderator
  • 1523 Views
  • 28 comments
  • 15 likes
  • iOS
  • Under investigation
  • 1523 Views
  • 28 comments
  • 15 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Gink0
  • Newbie
  • 64606 Views
  • 412 comments
  • 581 likes
  • Android
  • Under investigation
  • 64606 Views
  • 412 comments
  • 581 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • leknar09
  • Newbie
  • 18753 Views
  • 126 comments
  • 325 likes
  • Android
  • Under investigation
  • 18753 Views
  • 126 comments
  • 325 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • bjorkbutnotbjork1
  • Newbie
  • 69218 Views
  • 282 comments
  • 1031 likes
  • Premium
    Your Library
  • Under investigation
  • 69218 Views
  • 282 comments
  • 1031 votes