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Ongoing Issues

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Forum Posts

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 69525 Views
  • 682 comments
  • 1065 likes
  • Android
  • Fixed
  • 69525 Views
  • 682 comments
  • 1065 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • AlejaR
  • Moderator
  • 183 Views
  • 23 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 183 Views
  • 23 comments
  • 1 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • JoostXC60
  • Visitor
  • 34138 Views
  • 217 comments
  • 209 likes
  • Other
  • Fixed
  • 34138 Views
  • 217 comments
  • 209 votes

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Phis_Li
  • Newbie
  • 1760 Views
  • 87 comments
  • 31 likes
  • Android
  • Under investigation
  • 1760 Views
  • 87 comments
  • 31 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 901 Views
  • 14 comments
  • 13 likes
  • Other
  • Fixed
  • 901 Views
  • 14 comments
  • 13 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • AnaRG
  • Newbie
  • 2746 Views
  • 50 comments
  • 42 likes
  • iOS
  • Under investigation
  • 2746 Views
  • 50 comments
  • 42 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • MoyarB
  • Casual Listener
  • 1332 Views
  • 43 comments
  • 12 likes
  • Other
    Your Library
  • Under investigation
  • 1332 Views
  • 43 comments
  • 12 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Newbie
  • 28320 Views
  • 318 comments
  • 278 likes
  • Desktop (Windows)
  • Under investigation
  • 28320 Views
  • 318 comments
  • 278 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 41279 Views
  • 283 comments
  • 446 likes
  • iOS
  • Fixed
  • 41279 Views
  • 283 comments
  • 446 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • al_bird
  • Newbie
  • 12361 Views
  • 173 comments
  • 227 likes
  • iOS
  • Under investigation
  • 12361 Views
  • 173 comments
  • 227 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • NaderBazzi
  • Music Fan
  • 1182 Views
  • 32 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1182 Views
  • 32 comments
  • 17 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • relm-zq_8vj3
  • Newbie
  • 2255 Views
  • 71 comments
  • 38 likes
  • Android
  • Under investigation
  • 2255 Views
  • 71 comments
  • 38 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Regular
  • 192944 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 192944 Views
  • 849 comments
  • 2300 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Darbro
  • Newbie
  • 20951 Views
  • 227 comments
  • 291 likes
  • Other
  • Under investigation
  • 20951 Views
  • 227 comments
  • 291 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Kevinjohn2
  • Newbie
  • 1032 Views
  • 5 comments
  • 22 likes
  • Other
  • Under investigation
  • 1032 Views
  • 5 comments
  • 22 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 58917 Views
  • 79 comments
  • 232 likes
  • iOS
  • Fixed
  • 58917 Views
  • 79 comments
  • 232 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • mattchell
  • Newbie
  • 11008 Views
  • 84 comments
  • 142 likes
  • Your Library
  • Under investigation
  • 11008 Views
  • 84 comments
  • 142 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 143269 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 143269 Views
  • 837 comments
  • 2225 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 32193 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 32193 Views
  • 225 comments
  • 504 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • MattSuda
  • Spotify Star
  • 7407 Views
  • 57 comments
  • 121 likes
  • Mobile
  • Fixed
  • 7407 Views
  • 57 comments
  • 121 votes