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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 79839 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 79839 Views
  • 931 comments
  • 1850 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • Leonorquiza
  • Newbie
  • 42118 Views
  • 37 comments
  • 75 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 42118 Views
  • 37 comments
  • 75 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 151276 Views
  • 451 comments
  • 1163 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 151276 Views
  • 451 comments
  • 1163 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • 1219616124
  • Newbie
  • 14176 Views
  • 35 comments
  • 45 likes
  • Android
  • Under investigation
  • 14176 Views
  • 35 comments
  • 45 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • roodik
  • Newbie
  • 11435 Views
  • 55 comments
  • 54 likes
  • Other
  • Fixed
  • 11435 Views
  • 55 comments
  • 54 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • vaajy
  • Roadie
  • 7145 Views
  • 36 comments
  • 50 likes
  • Your Library
  • Fixed
  • 7145 Views
  • 36 comments
  • 50 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 59214 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 59214 Views
  • 193 comments
  • 678 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Nyados
  • Newbie
  • 25612 Views
  • 187 comments
  • 306 likes
  • Desktop
  • Under investigation
  • 25612 Views
  • 187 comments
  • 306 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 2779 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 2779 Views
  • 15 comments
  • 38 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 26012 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 26012 Views
  • 82 comments
  • 282 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • aidanSaun30
  • Regular
  • 6532 Views
  • 231 comments
  • 22 likes
  • iOS
  • Under investigation
  • 6532 Views
  • 231 comments
  • 22 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 121900 Views
  • 134 comments
  • 828 likes
  • Other
  • Fixed
  • 121900 Views
  • 134 comments
  • 828 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Lakerman
  • Newbie
  • 4891 Views
  • 57 comments
  • 59 likes
  • Other
  • Under investigation
  • 4891 Views
  • 57 comments
  • 59 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 94964 Views
  • 683 comments
  • 1099 likes
  • Android
  • Fixed
  • 94964 Views
  • 683 comments
  • 1099 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 11790 Views
  • 79 comments
  • 109 likes
  • Desktop
  • Fixed
  • 11790 Views
  • 79 comments
  • 109 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 1691 Views
  • 11 comments
  • 28 likes
  • Other
  • Fixed
  • 1691 Views
  • 11 comments
  • 28 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • markegge
  • Newbie
  • 23954 Views
  • 144 comments
  • 387 likes
  • Other
  • Under investigation
  • 23954 Views
  • 144 comments
  • 387 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 48282 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 48282 Views
  • 385 comments
  • 261 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 72118 Views
  • 364 comments
  • 681 likes
  • Android
  • Under investigation
  • 72118 Views
  • 364 comments
  • 681 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Regular
  • 55663 Views
  • 360 comments
  • 458 likes
  • Other
  • Fixed
  • 55663 Views
  • 360 comments
  • 458 votes