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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • skeene22
  • Casual Listener
  • 14106 Views
  • 192 comments
  • 154 likes
  • iOS
  • Under investigation
  • 14106 Views
  • 192 comments
  • 154 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nb...
  • thrumyeyez
  • Newbie
  • 2186 Views
  • 68 comments
  • 36 likes
  • Desktop
  • Under investigation
  • 2186 Views
  • 68 comments
  • 36 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Fabirn6
  • Newbie
  • 5175 Views
  • 43 comments
  • 66 likes
  • iOS
  • Fixed
  • 5175 Views
  • 43 comments
  • 66 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You...
  • Eni
  • Moderator
  • 14696 Views
  • 168 comments
  • 247 likes
  • Android
  • Fixed
  • 14696 Views
  • 168 comments
  • 247 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 30186 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 30186 Views
  • 326 comments
  • 593 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • Eni
  • Moderator
  • 18997 Views
  • 200 comments
  • 504 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 18997 Views
  • 200 comments
  • 504 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • omaha353
  • Newbie
  • 170067 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 170067 Views
  • 849 comments
  • 2300 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specif...
  • voronzorok
  • Newbie
  • 568 Views
  • 14 comments
  • 5 likes
  • accounts
    Subscriptions
  • Fixed
  • 568 Views
  • 14 comments
  • 5 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 22845 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 22845 Views
  • 41 comments
  • 126 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • TonnyCks
  • Casual Listener
  • 32349 Views
  • 334 comments
  • 601 likes
  • Desktop
  • Fixed
  • 32349 Views
  • 334 comments
  • 601 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Casual Listener
  • 14523 Views
  • 194 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 14523 Views
  • 194 comments
  • 225 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 135705 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 135705 Views
  • 837 comments
  • 2225 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • randomguyhere
  • Newbie
  • 7787 Views
  • 121 comments
  • 90 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 7787 Views
  • 121 comments
  • 90 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • ayyyesss
  • Newbie
  • 3076 Views
  • 36 comments
  • 61 likes
  • Premium
  • Fixed
  • 3076 Views
  • 36 comments
  • 61 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the ...
  • crackpotideas
  • Newbie
  • 8823 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 8823 Views
  • 59 comments
  • 203 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 56620 Views
  • 407 comments
  • 637 likes
  • Android
  • Fixed
  • 56620 Views
  • 407 comments
  • 637 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 36797 Views
  • 355 comments
  • 657 likes
  • Desktop (Windows)
  • Fixed
  • 36797 Views
  • 355 comments
  • 657 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Novy
  • Moderator
  • 69754 Views
  • 428 comments
  • 605 likes
  • Android
  • Under investigation
  • 69754 Views
  • 428 comments
  • 605 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Not applicable
  • 82563 Views
  • 372 comments
  • 1232 likes
  • Premium
    Your Library
  • Need more info
  • 82563 Views
  • 372 comments
  • 1232 votes