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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

All saved albums now empty

As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? Not wanting to click save on a few hundred albums.

  • Casual Listener
  • As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? No...
  • As85145
  • Newbie
  • 18775 Views
  • 186 comments
  • 163 likes
  • Account
    Other
  • Fixed
  • 18775 Views
  • 186 comments
  • 163 votes

Recently played artist not updating

PlanPremiumCountryItalyDevicedesktop Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recently played artists isn't updating on my public page.

  • Regular
  • Plan Premium Country Italy Device desktop  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My recently played artists isn't updating on my pub...
  • Peter
  • Spotify Legend
  • 3469 Views
  • 2 comments
  • 106 likes
  • Account
  • Not Right Now
  • 3469 Views
  • 2 comments
  • 106 votes

Created a username but got numbers and letters

So I created a Spotify account for my little brother and it asked for a username. I created one for him but instead of it appeared a combination of numbers and letters. Is there any way to change this?

  • Casual Listener
  • So I created a Spotify account for my little brother and it asked for a username. I created one for him but instead of it appeared a combination of numbers and letters. Is there any way to change this?
  • Xenia
  • Moderator
  • 11221 Views
  • 44 comments
  • 72 likes
  • Account
  • Fixed
  • 11221 Views
  • 44 comments
  • 72 votes

Users Receive Multiple E-Mails Confirming Account Closure

I keep receiving the same email since yesterday when they have sent me 4 emails at different times (probably every 1-2 minutes). Its about a notice about my old Spotify Account deletion (it was on a different email address) and I can't change my acco...

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  • Casual Listener
  • I keep receiving the same email since yesterday when they have sent me 4 emails at different times (probably every 1-2 minutes). Its about a notice about my old Spotify Account deletion (it was on a...
  • xmcx
  • Newbie
  • 2957 Views
  • 27 comments
  • 14 likes
  • Account
    Other
  • Fixed
  • 2957 Views
  • 27 comments
  • 14 votes

"Find Friends" not loading

I tried to follow my facbook friends but when i click on "Find friends" the tab keeps loading. I uninstalled and installed it several times and didn't work. How do i solve this? PlanPremiumDevicePCOperating SystemWindows 10

  • Casual Listener
  •   I tried to follow my facbook friends but when i click on "Find friends" the tab keeps loading.   I uninstalled and installed it several times and didn't work.   How do i solve this...
  • nzeppos
  • Casual Listener
  • 11932 Views
  • 34 comments
  • 28 likes
  • Account
    Login
    Other
  • Fixed
  • 11932 Views
  • 34 comments
  • 28 votes

Issues Redeeming a Gift card

I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the problem. It would be great if you could fix this you can also conta...

  • Casual Listener
  •   I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the problem...
  • Xenia
  • Moderator
  • 2879 Views
  • 14 comments
  • 9 likes
  • Account
    Premium
  • Fixed
  • 2879 Views
  • 14 comments
  • 9 votes

Birthday Typo in Account Settings

Not sure if this is the right section- I assume it is because it’s an account issue- but my birthday is the first of May. I noticed on spotify that it said “April 30th” which I thought was weird, so I went to change it. When I went to change it thoug...

  • Casual Listener
  • Not sure if this is the right section- I assume it is because it’s an account issue- but my birthday is the first of May. I noticed on spotify that it said “April 30th” which I thought was weird, s...
  • da4an1qu1
  • Visitor
  • 1089 Views
  • 9 comments
  • 13 likes
  • Account
  • Fixed
  • 1089 Views
  • 9 comments
  • 13 votes

Unable to start Radio at all

PlanPremiumCountryUSADevice(All Systems)Operating System(All Systems) My Question or IssueHi, My radio stations will not start on my account and I don't know what to do. Here's the list of troubleshooting tips I've followed from similar posts and non...

  • Casual Listener
  • Plan Premium Country USA Device (All Systems) Operating System (All Systems)   My Question or Issue Hi,   My radio stations will not start on my account and I don't know what t...
  • zerosumgameplan
  • Regular
  • 5590 Views
  • 33 comments
  • 10 likes
  • Account
    Other
  • Fixed
  • 5590 Views
  • 33 comments
  • 10 votes

Spotify randomly skips and directs to the artist BudSellers

When I open Spotify and play one of my playlists, something changes the song and it always lands on "My Dawg" by BudSellers. I have never heard that song before and I don't have it in any playlist. So now I can't listen to my music anymore, because i...

  • Visitor
  •  When I open Spotify and play one of my playlists, something changes the song and it always lands on "My Dawg" by BudSellers.   I have never heard that song before and I don't have it i...
  • Melody
  • Community Manager
  • 4780 Views
  • 44 comments
  • 18 likes
  • Account
  • Fixed
  • 4780 Views
  • 44 comments
  • 18 votes

Unable to opt in for "Process my Facebook data"

So just now I found out that reason for my username being bunch of random numbers, is cause the option of Process my Facebook data was opted out. When I go to the settings to turn it back on, I dont see any way of saving this setting and when I reloa...

  • Casual Listener
  • So just now I found out that reason for my username being bunch of random numbers, is cause the option of Process my Facebook data was opted out. When I go to the settings to turn it back on, I ...
  • Petya
  • Community Legend
  • 2871 Views
  • 21 comments
  • 8 likes
  • Account
  • Fixed
  • 2871 Views
  • 21 comments
  • 8 votes

Error when trying to remove access from previously approved applications

PlanPremiumMy Question or IssueI am trying to prevent artists/labels from adding to my playlists when i pre-saved songs in the past. I found in the account page you can view approved applications but upon trying to remove the access from certain item...

  • Regular
  •   Plan Premium My Question or Issue I am trying to prevent artists/labels from adding to my playlists when i pre-saved songs in the past. I found in the account page you can view approved a...
  • mbuyambaf
  • Newbie
  • 3500 Views
  • 14 comments
  • 5 likes
  • Account
  • Fixed
  • 3500 Views
  • 14 comments
  • 5 votes

I can't find my Facebook friends on Spotify

Hi all, I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues / knew how to resolve this. Previousily I have been able to ...

  • Visitor
  • Hi all,   I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues ...
  • Melody
  • Community Manager
  • 2869 Views
  • 46 comments
  • 14 likes
  • Account
    Login
  • Fixed
  • 2869 Views
  • 46 comments
  • 14 votes

Song Radio creates an endless radio instead of a radio playlist

Plan Premium Country Australia Device Pixel 3xl Android 10 - June security update I found this option handy for using Spotify on the ps4. Is this a feature or a bug? Artist radio is still an option

  • Casual Listener
  • Plan Premium Country Australia    Device Pixel 3xl Android 10 - June security update      I found this option handy for using Spotify on the ps4.  Is...
  • Peter
  • Spotify Legend
  • 2408 Views
  • 23 comments
  • 3 likes
  • Account
    Free
    Other
    Premium
  • Fixed
  • 2408 Views
  • 23 comments
  • 3 votes

Collaborative Playlists Public

PlanPremiumCountryUSADevice(iPhone X and Alienware 15 R3Operating System(iOS 12.3.1 and Windows 10) My Question or IssueI found out that I can see collaborative playlists on one of my friend's profiles, and even edit them, yet I was never invited to ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone X and Alienware 15 R3 Operating System (iOS 12.3.1 and Windows 10)   My Question or Issue I found out that I can see collaborative playlists on ...
  • Guido
  • Spotify Legend
  • 2808 Views
  • 17 comments
  • 4 likes
  • Account
    Other
  • Not Right Now
  • 2808 Views
  • 17 comments
  • 4 votes

Spotify thinks I like a band which I don't - and I can't change this!

Hi all, A few months ago I played Tragedy by Steps on my phone as a joke to my sister. Now Spotify thinks I'm interested in Steps and recommends me with their songs and concerts.Now, no offense to anyone who likes Steps, but they're not to my taste a...

  • Casual Listener
  • ...e? No, I'm not 'following' them, they just seem to have been stapled onto my account.  Which must have been painful for them.   This also happens for Armin van Buuren who I have on a p...
  • splambob
  • Casual Listener
  • 1904 Views
  • 2 comments
  • 3 likes
  • Account
    Concerts
    Release Radar
    steps
    unfollow
  • Not An Issue
  • 1904 Views
  • 2 comments
  • 3 votes

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

I don't appreciate the use of the "F" word in a currently running commercial.If this is your way for trying to force me to go premium...I would rather drop out altogether.

  • Casual Listener
  • I don't appreciate the use of the "F" word in a currently running commercial. If this is your way for trying to force me to go premium...I would rather drop out altogether.
  • Peter
  • Spotify Legend
  • 1651 Views
  • 10 comments
  • 2 likes
  • Account
  • Closed
  • 1651 Views
  • 10 comments
  • 2 votes

Account Page "Sign Out Everywhere" Not Working, Giving 404 Error

PlanPremiumCountry SingaporeDeviceMacbook Pro, Sonos SpeakersOperating SystemmacOS Mojave My Question or IssueThe whole issue is in the title, from my account page I hit the "Sign Out Everywhere" button and it doesn't work, I get the following error ...

  • Casual Listener
  • Plan Premium Country  Singapore Device Macbook Pro, Sonos Speakers Operating System macOS Mojave   My Question or Issue The whole issue is in the title, from my account page I h...
  • Jose_M
  • Spotify Star
  • 2747 Views
  • 26 comments
  • 2 likes
  • Account
  • Fixed
  • 2747 Views
  • 26 comments
  • 2 votes

Unwanted device accessing my account even after I "Log out of All Devices" + Change Passwords

This has been going on for a week now and so far I've been unable to remove the device that keeps connecting to my account and changing all my playlists and ruining all my radio stations with suggestions that don't match my tastes at all. My official...

  • Casual Listener
  • This has been going on for a week now and so far I've been unable to remove the device that keeps connecting to my account and changing all my playlists and ruining all my radio stations with s...
  • Hubo
  • Community Legend
  • 143 Views
  • 1 comments
  • 1 likes
  • Account
    Ongoing Issues
    Security
  • Not An Issue
  • 143 Views
  • 1 comments
  • 1 votes

Cannot manage premium account details

PlanPremiumCountryCanadaDeviceiPad 2, iPad, iPhone XR, windows desktopOperating System(iOS 13, iOS 10, Windows 10 My Question or IssueI cannot access/manage Premium Family details. This started with my daughter not being able to use Spotify Kids this...

  • Casual Listener
  • ...ome music then began to investigate. Installed spotify kids on my own iPad and could not log in with my credentials - "must be a Premium account owner to login". Logged on to www.spotify.com, account...
  • Xenia
  • Moderator
  • 4805 Views
  • 26 comments
  • 0 likes
  • Account
    Login
    Premium
  • Fixed
  • 4805 Views
  • 26 comments
  • 0 votes

I can't remembermy email and password. And my Spotify keeps freezing up on me in the middle of songs

I would like to talk to an actual agent instead of just texting back and forth BS my name is Catherine Fuller but on my Spotify and Catt space Fuller. This is been going on for quite some time that my Spotify freezes up so I decided to uninstall it a...

  • Casual Listener
  • I would like to talk to an actual agent instead of just texting back and forth BS my name is Catherine Fuller but on my Spotify and Catt space Fuller. This is been going on for quite some time that m...
  • SergioDavid
  • Roadie
  • 128 Views
  • 4 comments
  • 0 likes
  • Account
  • Closed
  • 128 Views
  • 4 comments
  • 0 votes