Ongoing Issues

All saved albums now empty

As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? Not wanting to click save on a few hundred albums.

aceso
Casual Listener
As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? No...
2019-02-08 9:01:26 PM
2019-07-02 3:14:36 PM
As85145
Newbie
18775 Views
186 comments
163 likes
Account
Other
Fixed

18775 Views
186 comments
163 votes

Recently played artist not updating

PlanPremiumCountryItalyDevicedesktop Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recently played artists isn't updating on my public page.

kyeky
Regular
Plan Premium Country Italy Device desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My recently played artists isn't updating on my pub...
2019-04-01 8:12:24 PM
2019-04-20 9:43:26 AM
Peter
Spotify Legend
3469 Views
2 comments
106 likes
Account
Not Right Now

3469 Views
2 comments
106 votes

Created a username but got numbers and letters

So I created a Spotify account for my little brother and it asked for a username. I created one for him but instead of it appeared a combination of numbers and letters. Is there any way to change this?

nicoolsen
Casual Listener
So I created a Spotify account for my little brother and it asked for a username. I created one for him but instead of it appeared a combination of numbers and letters. Is there any way to change this?
2019-09-09 10:13:25 PM
2020-03-13 2:10:38 PM
Xenia
Moderator
11221 Views
44 comments
72 likes
Account
Fixed

11221 Views
44 comments
72 votes

Users Receive Multiple E-Mails Confirming Account Closure

I keep receiving the same email since yesterday when they have sent me 4 emails at different times (probably every 1-2 minutes). Its about a notice about my old Spotify Account deletion (it was on a different email address) and I can't change my acco...

Activable
Casual Listener
I keep receiving the same email since yesterday when they have sent me 4 emails at different times (probably every 1-2 minutes). Its about a notice about my old Spotify Account deletion (it was on a...
2020-09-04 2:59:42 PM
2021-02-25 1:47:15 PM
xmcx
Newbie
2957 Views
27 comments
14 likes
Account
Other
Fixed

2957 Views
27 comments
14 votes

"Find Friends" not loading

I tried to follow my facbook friends but when i click on "Find friends" the tab keeps loading. I uninstalled and installed it several times and didn't work. How do i solve this? PlanPremiumDevicePCOperating SystemWindows 10

ancamaria
Casual Listener
I tried to follow my facbook friends but when i click on "Find friends" the tab keeps loading. I uninstalled and installed it several times and didn't work. How do i solve this...
2019-02-02 2:00:33 AM
2020-03-20 11:05:32 AM
nzeppos
Casual Listener
11932 Views
34 comments
28 likes
Account
Login
Other
Fixed

11932 Views
34 comments
28 votes

Issues Redeeming a Gift card

I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the problem. It would be great if you could fix this you can also conta...

Hazel86543
Casual Listener
I bought a $30 spotify premium gift card and the code isn't working I input the code correctly but there is a letter that looks like a Z but it's backwards. I think that might be the problem...
2021-01-30 2:58:40 AM
2021-04-10 3:37:28 PM
Xenia
Moderator
2879 Views
14 comments
9 likes
Account
Premium
Fixed

2879 Views
14 comments
9 votes

Birthday Typo in Account Settings

Not sure if this is the right section- I assume it is because it’s an account issue- but my birthday is the first of May. I noticed on spotify that it said “April 30th” which I thought was weird, so I went to change it. When I went to change it thoug...

ImNotFlame
Casual Listener
Not sure if this is the right section- I assume it is because it’s an account issue- but my birthday is the first of May. I noticed on spotify that it said “April 30th” which I thought was weird, s...
2020-06-24 3:05:23 PM
2020-10-19 7:59:10 AM
da4an1qu1
Visitor
1089 Views
9 comments
13 likes
Account
Fixed

1089 Views
9 comments
13 votes

Unable to start Radio at all

PlanPremiumCountryUSADevice(All Systems)Operating System(All Systems) My Question or IssueHi, My radio stations will not start on my account and I don't know what to do. Here's the list of troubleshooting tips I've followed from similar posts and non...

tris10rouse
Casual Listener
Plan Premium Country USA Device (All Systems) Operating System (All Systems) My Question or Issue Hi, My radio stations will not start on my account and I don't know what t...
2020-09-25 4:59:51 PM
2021-03-27 1:58:34 PM
zerosumgameplan
Regular
5590 Views
33 comments
10 likes
Account
Other
Fixed

5590 Views
33 comments
10 votes

Spotify randomly skips and directs to the artist BudSellers

When I open Spotify and play one of my playlists, something changes the song and it always lands on "My Dawg" by BudSellers. I have never heard that song before and I don't have it in any playlist. So now I can't listen to my music anymore, because i...

user-removed
Visitor
When I open Spotify and play one of my playlists, something changes the song and it always lands on "My Dawg" by BudSellers. I have never heard that song before and I don't have it i...
2018-03-28 6:23:39 AM
2018-05-07 5:52:50 PM
Melody
Community Manager
4780 Views
44 comments
18 likes
Account
Fixed

4780 Views
44 comments
18 votes

Unable to opt in for "Process my Facebook data"

So just now I found out that reason for my username being bunch of random numbers, is cause the option of Process my Facebook data was opted out. When I go to the settings to turn it back on, I dont see any way of saving this setting and when I reloa...

Rihards_Z
Casual Listener
So just now I found out that reason for my username being bunch of random numbers, is cause the option of Process my Facebook data was opted out. When I go to the settings to turn it back on, I ...
2020-02-08 7:40:50 PM
2020-04-09 10:35:46 AM
Petya
Community Legend
2871 Views
21 comments
8 likes
Account
Fixed

2871 Views
21 comments
8 votes

Error when trying to remove access from previously approved applications

PlanPremiumMy Question or IssueI am trying to prevent artists/labels from adding to my playlists when i pre-saved songs in the past. I found in the account page you can view approved applications but upon trying to remove the access from certain item...

sparkofvenom
Regular
Plan Premium My Question or Issue I am trying to prevent artists/labels from adding to my playlists when i pre-saved songs in the past. I found in the account page you can view approved a...
2020-06-16 7:51:45 AM
2020-08-30 3:28:15 AM
mbuyambaf
Newbie
3500 Views
14 comments
5 likes
Account
Fixed

3500 Views
14 comments
5 votes

I can't find my Facebook friends on Spotify

Hi all, I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues / knew how to resolve this. Previousily I have been able to ...

user-removed
Visitor
Hi all, I have been having the same problem for weeks and Spotify never get back to me with an actual answer to fix the problem and wanted to check if anyone else was having the same issues ...
2017-07-23 5:53:35 PM
2017-09-05 9:56:13 AM
Melody
Community Manager
2869 Views
46 comments
14 likes
Account
Login
Fixed

2869 Views
46 comments
14 votes

Song Radio creates an endless radio instead of a radio playlist

Plan Premium Country Australia Device Pixel 3xl Android 10 - June security update I found this option handy for using Spotify on the ps4. Is this a feature or a bug? Artist radio is still an option

Iamhurtin
Casual Listener
Plan Premium Country Australia Device Pixel 3xl Android 10 - June security update I found this option handy for using Spotify on the ps4. Is...
2020-06-25 8:00:20 AM
2020-09-08 1:29:17 PM
Peter
Spotify Legend
2408 Views
23 comments
3 likes
Account
Free
Other
Premium
Fixed

2408 Views
23 comments
3 votes

Collaborative Playlists Public

PlanPremiumCountryUSADevice(iPhone X and Alienware 15 R3Operating System(iOS 12.3.1 and Windows 10) My Question or IssueI found out that I can see collaborative playlists on one of my friend's profiles, and even edit them, yet I was never invited to ...

Noah1121
Casual Listener
Plan Premium Country USA Device (iPhone X and Alienware 15 R3 Operating System (iOS 12.3.1 and Windows 10) My Question or Issue I found out that I can see collaborative playlists on ...
2019-06-09 10:17:42 PM
2019-10-22 10:51:08 AM
Guido
Spotify Legend
2808 Views
17 comments
4 likes
Account
Other
Not Right Now

2808 Views
17 comments
4 votes

Spotify thinks I like a band which I don't - and I can't change this!

Hi all, A few months ago I played Tragedy by Steps on my phone as a joke to my sister. Now Spotify thinks I'm interested in Steps and recommends me with their songs and concerts.Now, no offense to anyone who likes Steps, but they're not to my taste a...

splambob
Casual Listener
...e? No, I'm not 'following' them, they just seem to have been stapled onto my account. Which must have been painful for them. This also happens for Armin van Buuren who I have on a p...
2017-10-05 4:36:20 PM
2017-10-09 10:02:23 PM
splambob
Casual Listener
1904 Views
2 comments
3 likes
Account
Concerts
Release Radar
steps
unfollow
Not An Issue

1904 Views
2 comments
3 votes

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

I don't appreciate the use of the "F" word in a currently running commercial.If this is your way for trying to force me to go premium...I would rather drop out altogether.

Debiondo
Casual Listener
I don't appreciate the use of the "F" word in a currently running commercial. If this is your way for trying to force me to go premium...I would rather drop out altogether.
2018-11-08 8:40:22 PM
2019-01-11 3:53:40 PM
Peter
Spotify Legend
1651 Views
10 comments
2 likes
Account
Closed

1651 Views
10 comments
2 votes

Account Page "Sign Out Everywhere" Not Working, Giving 404 Error

PlanPremiumCountry SingaporeDeviceMacbook Pro, Sonos SpeakersOperating SystemmacOS Mojave My Question or IssueThe whole issue is in the title, from my account page I hit the "Sign Out Everywhere" button and it doesn't work, I get the following error ...

LaustinSpayce
Casual Listener
Plan Premium Country Singapore Device Macbook Pro, Sonos Speakers Operating System macOS Mojave My Question or Issue The whole issue is in the title, from my account page I h...
2018-10-01 5:11:47 AM
2018-10-04 4:27:37 PM
Jose_M
Spotify Star
2747 Views
26 comments
2 likes
Account
Fixed

2747 Views
26 comments
2 votes

Unwanted device accessing my account even after I "Log out of All Devices" + Change Passwords

This has been going on for a week now and so far I've been unable to remove the device that keeps connecting to my account and changing all my playlists and ruining all my radio stations with suggestions that don't match my tastes at all. My official...

CarterB853
Casual Listener
This has been going on for a week now and so far I've been unable to remove the device that keeps connecting to my account and changing all my playlists and ruining all my radio stations with s...
2018-01-15 11:13:16 PM
2018-01-17 11:59:10 PM
Hubo
Community Legend
143 Views
1 comments
1 likes
Account
Ongoing Issues
Security
Not An Issue

143 Views
1 comments
1 votes

Cannot manage premium account details

PlanPremiumCountryCanadaDeviceiPad 2, iPad, iPhone XR, windows desktopOperating System(iOS 13, iOS 10, Windows 10 My Question or IssueI cannot access/manage Premium Family details. This started with my daughter not being able to use Spotify Kids this...

Alerius63
Casual Listener
...ome music then began to investigate. Installed spotify kids on my own iPad and could not log in with my credentials - "must be a Premium account owner to login". Logged on to www.spotify.com, account...
2020-06-02 4:18:37 PM
2020-06-03 1:34:01 PM
Xenia
Moderator
4805 Views
26 comments
0 likes
Account
Login
Premium
Fixed

4805 Views
26 comments
0 votes

I can't remembermy email and password. And my Spotify keeps freezing up on me in the middle of songs

I would like to talk to an actual agent instead of just texting back and forth BS my name is Catherine Fuller but on my Spotify and Catt space Fuller. This is been going on for quite some time that my Spotify freezes up so I decided to uninstall it a...

Kittykattfuller
Casual Listener
I would like to talk to an actual agent instead of just texting back and forth BS my name is Catherine Fuller but on my Spotify and Catt space Fuller. This is been going on for quite some time that m...
2017-12-22 2:46:18 PM
2017-12-31 1:10:21 PM
SergioDavid
Roadie
128 Views
4 comments
0 likes
Account
Closed

128 Views
4 comments
0 votes

Spotify Community

Ongoing Issues

Forum Posts

All saved albums now empty

Recently played artist not updating

Created a username but got numbers and letters

Users Receive Multiple E-Mails Confirming Account Closure

"Find Friends" not loading

Issues Redeeming a Gift card

Birthday Typo in Account Settings

Unable to start Radio at all

Spotify randomly skips and directs to the artist BudSellers

Unable to opt in for "Process my Facebook data"

Error when trying to remove access from previously approved applications

I can't find my Facebook friends on Spotify

Song Radio creates an endless radio instead of a radio playlist

Collaborative Playlists Public

Spotify thinks I like a band which I don't - and I can't change this!

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

Account Page "Sign Out Everywhere" Not Working, Giving 404 Error

Unwanted device accessing my account even after I "Log out of All Devices" + Change Passwords

Cannot manage premium account details

I can't remembermy email and password. And my Spotify keeps freezing up on me in the middle of songs

Help Wizard

Step 1

Just quickly...

FAQs

Ongoing Issues

Ongoing Issues