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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Please let us mark ads as undesirable

I wholely accept that I have to listen to ads and am more than happy to do it as I'm not entirely keen on subscribing. However, there are certain ads that I do not wish to hear for various reason. The 2 ads that are making me create this today are #1...

  • Casual Listener
  • I wholely accept that I have to listen to ads and am more than happy to do it as I'm not entirely keen on subscribing.  However, there are certain ads that I do not wish to hear for various r...
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 comments
  • 9 likes
  • ads
    advertising
    preferences
  • Not An Issue
  • 228 Views
  • 1 comments
  • 9 votes

Lil Dicky Trojan Ad (this ad irritates me so much)

Ok, so I listen to spotify all day. and I only hear like 3 commercials, but the one that irritates me the most is the stupid lil dicky trojan ad. I can no longer stand hearing the commercial. I would buy premium to shut his irritating ad but im a cou...

  • Casual Listener
  • Ok, so I listen to spotify all day. and I only hear like 3 commercials, but the one that irritates me the most is the stupid lil dicky trojan ad. I can no longer stand hearing the commercial. I would...
  • Hubo
  • Spotify Star
  • 1593 Views
  • 5 comments
  • 5 likes
  • ads
    Annoying ads
    commercials that are obnoxious
    lil dicky
  • Not An Issue
  • 1593 Views
  • 5 comments
  • 5 votes

Banner ads at bottom play video sound repeatedly during songs

I'm repeatedly getting video banner ads playing with loud sounds DURING the songs playing. I'm okay with having ads between songs, but not during! And on top of that, it plays like 15 of these video ads back to back with no option to skip or stop or ...

  • Casual Listener
  • I'm repeatedly getting video banner ads playing with loud sounds DURING the songs playing. I'm okay with having ads between songs, but not during! And on top of that, it plays like 15 of these v...
  • RodrigoPalma
  • Roadie
  • 521 Views
  • 9 comments
  • 2 likes
  • ads
    Desktop
  • Closed
  • 521 Views
  • 9 comments
  • 2 votes

Why is disability/ptsd not an issue to Spotify?

I posted previously on ads. The first one was deleted. The second was marked "not an issue" with no way to reply and no intended date of resolution. Why is disability not a concern to Spotify? This isn't just an idea. This is about health.

  • Regular
  • I posted previously on ads. The first one was deleted. The second was marked "not an issue" with no way to reply and no intended date of resolution. Why is disability not a concern to Spotify? This i...
  • Hubo
  • Spotify Star
  • 90 Views
  • 1 comments
  • 1 likes
  • ads
    cptsd
    Horrible Service
    horror
    mental health
    ptsd
    veteran
  • Closed
  • 90 Views
  • 1 comments
  • 1 votes

Stop Deleting/Disability Accommodations/Ads

There needs to be an option to rate your ads. At least to have a disability accommodation. Just like when you go to the movies. Those horror ads have surpassed acceptable. If this gets deleted again I'll start using Amazon or Pandora. I do not negoti...

  • Regular
  • There needs to be an option to rate your ads. At least to have a disability accommodation. Just like when you go to the movies. Those horror ads have surpassed acceptable. If this gets deleted a...
  • SergioDavid
  • Roadie
  • 68 Views
  • 1 comments
  • 1 likes
  • ads
    Desktop
    disability accommodation
  • Not An Issue
  • 68 Views
  • 1 comments
  • 1 votes

Erotic ads

Hello Spotify.I want to tell you, that the Danish version on spotify has adds for erotic toys, if you do not have a premium account. It is the site 'Orion erotik' that is advertised for, and I think it is really inappropriate because younger kids cou...

  • Casual Listener
  • Hello Spotify. I want to tell you, that the Danish version on spotify has adds for erotic toys, if you do not have a premium account. It is the site 'Orion erotik' that is advertised for, and I th...
  • Jim
  • Spotify Legend
  • 359 Views
  • 3 comments
  • 1 likes
  • ads
  • Closed
  • 359 Views
  • 3 comments
  • 1 votes

I missed an ad and I want to know what it was.

What's the spotify ad with the guy playing an air piano (like air guitar but with a piano) on the hood of a car?

  • Casual Listener
  • What's the spotify ad with the guy playing an air piano (like air guitar but with a piano) on the hood of a car?
  • 31mzvuj47ict4ssaxggk
  • Newbie
  • 542 Views
  • 9 comments
  • 1 likes
  • ad list
    ads
    commercial list
  • Not An Issue
  • 542 Views
  • 9 comments
  • 1 votes

Music will not play after ad

So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click on a song to play from a playlist, it says it will...

  • Casual Listener
  • So basically, an advertisement plays, all cool, then when it finishes, usually my music should automatically continue playing - however for one specific ad, it seems to never end. When I double click...
  • Melody
  • Community Manager
  • 261 Views
  • 9 comments
  • 1 likes
  • ads
    Music
    PC
  • Closed
  • 261 Views
  • 9 comments
  • 1 votes

Spotify Premium Ad

I think the Spotify Premium ad that starts off with car horns and ends with seagull sounds is terrible. Many times while driving, listening to my music, that ad comes on and freaks me out. It has interfered with my driving, and stresses me out. It's ...

  • Casual Listener
  • I think the Spotify Premium ad that starts off with car horns and ends with seagull sounds is terrible. Many times while driving, listening to my music, that ad comes on and freaks me out. It has int...
  • Dreadlord
  • Community Legend
  • 398 Views
  • 3 comments
  • 1 likes
  • ads
    advertisement
    advertising
  • Closed
  • 398 Views
  • 3 comments
  • 1 votes

[Desktop] Ads force Spotify to the foreground

‎Thread: 95679 Status: Under investigation (Previously Resolved) Resolved. Description While Spotify is active in the background, when an ad starts it pops the Spotify app into the foreground. Additional information - Updates 2013-01-10: It looks lik...

  • Spotify Legend
  • ‎ Thread: 95679 Status: Under investigation (Previously Resolved) Resolved. Description While Spotify is active in the background, when an ad starts it pops the Spotify app into the foreground...
  • MoxyFox
  • Gig Goer
  • 11360 Views
  • 115 comments
  • 1 likes
  • ads
    bug
    Desktop
  • Fixed
  • 11360 Views
  • 115 comments
  • 1 votes

Spotify's Ad Recommendation System Needs to Be Fixed

OK, so i'm not sure if anyone without Premium has noticed, but, Spotify really needs to work on their ad-recommendation system. What I mean by this is that they seem to target ads toward you based on your music preferences, but then they also want yo...

  • Music Fan
  • OK, so i'm not sure if anyone without Premium has noticed, but, Spotify really needs to work on their ad-recommendation system. What I mean by this is that they seem to target ads toward you based o...
  • Alfredo
  • Roadie
  • 56 Views
  • 1 comments
  • 0 likes
  • ads
  • Not An Issue
  • 56 Views
  • 1 comments
  • 0 votes

Spotify premium

I recently got Spotify premium and it won’t let me download my playlist. Every time I try too it shows me a Spotify premium ad. I have 2 devices and no downloaded tracks. Please help...

  • Casual Listener
  • I recently got Spotify premium and it won’t let me download my playlist. Every time I try too it shows me a Spotify premium ad. I have 2 devices and no downloaded tracks. Please help...  
  • Alfredo
  • Roadie
  • 204 Views
  • 5 comments
  • 0 likes
  • ads
  • Closed
  • 204 Views
  • 5 comments
  • 0 votes

Ads won’t work

I will watch the ads that are supposed to make 30 minutes ad free. They never load but I hear the intro/outro part of each. Directly after will be more ads don’t work. The ads begin to loop and it takes at least 10 minutes before I can listen to a so...

  • Casual Listener
  • I will watch the ads that are supposed to make 30 minutes ad free. They never load but I hear the intro/outro part of each. Directly after will be more ads don’t work. The ads begin to loop and it t...
  • SergioDavid
  • Roadie
  • 93 Views
  • 2 comments
  • 0 likes
  • ads
    Android
    Failure
  • Closed
  • 93 Views
  • 2 comments
  • 0 votes

Music not playing after ads

When an ad pops up and I skip it the music won't play. It says "Get premium now to play ad-free music anywhere". I found that it's been doing the same thing even after I watch the ads. My connection is perfectly fine and this issue is new but is star...

  • Casual Listener
  • When an ad pops up and I skip it the music won't play. It says "Get premium now to play ad-free music anywhere". I found that it's been doing the same thing even after I watch the ads. My c...
  • SergioDavid
  • Roadie
  • 74 Views
  • 2 comments
  • 0 likes
  • ads
  • Closed
  • 74 Views
  • 2 comments
  • 0 votes

why can't I view a queue while ads are playing ?

Like, why the actual **bleep** not ? Seriously, in what way would that kill your ad income if I could do stuff in my queue while your ad plays ? also please don't feed me the line that it "diverts attention from the ads being presented" because that ...

Bildschirmfoto 2017-08-29 um 09.38.35.png
  • Casual Listener
  • ...iverts attention from the ads being presented" because that would imply that there are humans sitting there watching spotify play their songs, instead of having it in the background while doing other t...
  • Aimee_T
  • Roadie
  • 249 Views
  • 1 comments
  • 0 likes
  • ads
  • Not An Issue
  • 249 Views
  • 1 comments
  • 0 votes

BUG ADS

Hey guys, just to let you know, the latets AVELLE ad is having problems. It has no sound, it lasts 20 seconds but at the end it does not continue playing music. You gotta restart Spotify. Just a heads up, because it is an easy fix. Thanks a lot! Hope...

  • Casual Listener
  • Hey guys, just to let you know, the latets AVELLE ad is having problems. It has no sound, it lasts 20 seconds but at the end it does not continue playing music. You gotta restart Spotify. Just a head...
  • Melody
  • Community Manager
  • 76 Views
  • 2 comments
  • 0 likes
  • ads
    AVELLE
    bug
  • Closed
  • 76 Views
  • 2 comments
  • 0 votes

Ads freezing spotify

When using my free Spotify Webplayer when it's time for an ad I can't hear the ad it's only clickable. The only way to get the Spotify to play music again is to click on a song. I didn't mind listening to the ads but now having to go in and select a ...

  • Casual Listener
  • ...istening to the ads but now having to go in and select a song every 20 minutes or so is getting annoying. Anyone else having this issue?
  • Julian
  • Moderator
  • 110 Views
  • 5 comments
  • 0 likes
  • ads
    Freezing
  • Closed
  • 110 Views
  • 5 comments
  • 0 votes

Ads

When I hit shuffle, it doesn't give the "next 30 minutes are add free" and when it does say "click here to have 30 minutes of ad free music" there's no button to click?

  • Casual Listener
  • When I hit shuffle, it doesn't give the "next 30 minutes are add free" and when it does say "click here to have 30 minutes of ad free music" there's no button to click?
  • Mara_F
  • Roadie
  • 59 Views
  • 2 comments
  • 0 likes
  • ads
  • Closed
  • 59 Views
  • 2 comments
  • 0 votes

Video ad does not give half hour free play music

Y'all got these ads where if you play the video it supposedly gives you half an hour free music, but I've had it last for only a few minutes. This is even when I know I have not closed the app, I did not shut off the screen during the ad, and done an...

  • Casual Listener
  • Y'all got these ads where if you play the video it supposedly gives you half an hour free music, but I've had it last for only a few minutes. This is even when I know I have not closed the app, I d...
  • JuanCamilo
  • Roadie
  • 130 Views
  • 2 comments
  • 0 likes
  • 30 minutes ad free issue
    ads
    Android
    google
    nexus
    Trial
    video ads
    Videos
  • Closed
  • 130 Views
  • 2 comments
  • 0 votes

Ads repeating, music not playing

The previous issue I posted about, which was the ads repeating 4+ times and music not playing has begun again. This time the culprit seems to be the Amita ad. I have to quit spotify and get back in to allow the music to play. Thanks,Christina

  • Casual Listener
  • The previous issue I posted about, which was the ads repeating 4+ times and music not playing has begun again.    This time the culprit seems to be the Amita ad. I have to quit spotify a...
  • Melody
  • Community Manager
  • 115 Views
  • 3 comments
  • 0 likes
  • ads
  • Closed
  • 115 Views
  • 3 comments
  • 0 votes