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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Annoying Trojan Condom Ads

These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials are "life destroying" or anything of the sort, they a...

  • Casual Listener
  • These new Trojan condom ads that have been playing are extremely annoying. I've heard the same one at least ten times today, and while I'm not going to be dramatic and claim the condom commercials ar...
  • Misounni
  • Visitor
  • 6065 Views
  • 17 comments
  • 23 likes
  • advertising
    suggestion
    Web Player
  • Not An Issue
  • 6065 Views
  • 17 comments
  • 23 votes

Please let us mark ads as undesirable

I wholely accept that I have to listen to ads and am more than happy to do it as I'm not entirely keen on subscribing. However, there are certain ads that I do not wish to hear for various reason. The 2 ads that are making me create this today are #1...

  • Casual Listener
  • I wholely accept that I have to listen to ads and am more than happy to do it as I'm not entirely keen on subscribing.  However, there are certain ads that I do not wish to hear for various reas...
  • SergioDavid
  • Roadie
  • 256 Views
  • 1 comments
  • 9 likes
  • ads
    advertising
    preferences
  • Not An Issue
  • 256 Views
  • 1 comments
  • 9 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.  &n...
  • sonazom
  • Newbie
  • 16272 Views
  • 145 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 16272 Views
  • 145 comments
  • 5 votes

Spotify Premium Ad

I think the Spotify Premium ad that starts off with car horns and ends with seagull sounds is terrible. Many times while driving, listening to my music, that ad comes on and freaks me out. It has interfered with my driving, and stresses me out. It's ...

  • Casual Listener
  • I think the Spotify Premium ad that starts off with car horns and ends with seagull sounds is terrible. Many times while driving, listening to my music, that ad comes on and freaks me out. It has int...
  • Dreadlord
  • Community Legend
  • 702 Views
  • 3 comments
  • 1 likes
  • ads
    advertisement
    advertising
  • Closed
  • 702 Views
  • 3 comments
  • 1 votes

Are Daily Mixes self-reinforcing?

Songs that I neither like nor dislike get repeated, IMO too often. It might be due to the fact that I like too few. There could be another reason. From what I understand, these mixes are setup using the most popular songs at the time. But that would ...

  • Regular
  • ...ike it or not.   P.S. I haven't been a Premium user for quite a while. I fail to see the logic in Spotify advertising artists whose type of music I don't even listen. The best spot for s...
  • MaríaCamila
  • Roadie
  • 162 Views
  • 1 comments
  • 0 likes
  • advertising
    Daily Mix
  • Not An Issue
  • 162 Views
  • 1 comments
  • 0 votes

Pago mensalmente o Premium mas as propagandas continuam

Olá! Eu tenho o Spotify Premium Família mas, apenas na minha conta, as propagandas seguem aparecendo.Eu consigo ouvir offline, passar as músicas e as demais funções normalmente, mas as propagandas continuam.As outras contas da familia não apresentam ...

  • Casual Listener
  • Olá!   Eu tenho o Spotify Premium Família mas, apenas na minha conta, as propagandas seguem aparecendo. Eu consigo ouvir offline, passar as músicas e as demais funções normalmente, mas as pro...
  • Erika
  • Roadie
  • 1299 Views
  • 2 comments
  • 0 likes
  • advertising
    Premium for Family
  • Closed
  • 1299 Views
  • 2 comments
  • 0 votes

Spotify Premium Ad

Device:AnyOperating System Version:AnySpotify Version:AnyDescription:The ad that promotes Spotify Premium (when listening for free) that starts off with car horns and ends with seagull sounds is terrible. It frequently interferes with my driving, and...

  • Casual Listener
  • Device: Any Operating System Version: Any Spotify Version: Any Description: The ad that promotes Spotify Premium (when listening for free) that starts off with car horns and ends with seagull ...
  • Erinkestrel
  • Casual Listener
  • 172 Views
  • 2 comments
  • 0 likes
  • Ad
    advertisement
    advertising
  • Closed
  • 172 Views
  • 2 comments
  • 0 votes