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Ongoing Issues

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Forum Posts

Album art not appearing on Discord

Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10 My Question or Issue I have all the proper settings enabled, earlier I had problems with the status display itself (it used to not show up sometimes), now the problem has b...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10   My Question or Issue I have all the proper settings enabled, earlier I had problems with the s...
  • Mario
  • Spotify Legend
  • 28800 Views
  • 68 comments
  • 290 likes
  • album art
    Broadcast
    Discord
    Status
  • Fixed
  • 28800 Views
  • 68 comments
  • 290 votes

[Mobile] Cover art renders incomplete for offline songs

Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1) Spotify Version: 8.5.13.676 My Question or Issue When downloading files, their album art renders incomplete, showing chunks in black. Tried clearing cache, redownloadi...

Screenshot_20191106-224314.png
  • Casual Listener
  •   Plan Premium Country Mexico Device Moto E4 Operating System Android Nougat (7.1.1)   Spotify Version: 8.5.13.676   My Question or Issue When downloading ...
  • Elena
  • Moderator
  • 8942 Views
  • 67 comments
  • 41 likes
  • album art
    Download error
    incomplete
  • Not Right Now
  • 8942 Views
  • 67 comments
  • 41 votes

Playlist Covers Not Appearing After Deleting Custom Covers

I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4-album collage it used to be, and instead just stay...

Before.png After.png Web Player.png
  • Casual Listener
  • I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4...
  • DJ_Fairwax
  • Newbie
  • 1312 Views
  • 10 comments
  • 4 likes
  • album art
    Desktop
    Mobile
  • Closed
  • 1312 Views
  • 10 comments
  • 4 votes

Wrong metadata on some local files

Some local files are displaying the wrong information. Also, some have incorrect album art, while others have no album art at all. I'm having this problem on desktop & Android.

  • Gig Goer
  • Some local files are displaying the wrong information. Also, some have incorrect album art, while others have no album art at all. I'm having this problem on desktop & Android.
  • Jim
  • Spotify Legend
  • 149 Views
  • 2 comments
  • 0 likes
  • album art
    metadata problem
    Wrong Info
    wrong tag
  • Closed
  • 149 Views
  • 2 comments
  • 0 votes

Wrong album and track information

I've already reported a lot of incorrect track and album information in the past using the contact form that Spotify provides. I always get an email back that they received it, but then nothing comes of it. It's really frustrating. Today I noticed a ...

  • Casual Listener
  • I've already reported a lot of incorrect track and album information in the past using the contact form that Spotify provides. I always get an email back that they received it, but then nothing ...
  • marsjaninzmarsa
  • Newbie
  • 199 Views
  • 3 comments
  • 0 likes
  • album art
    Album info
    Song Title
    track information
  • Not An Issue
  • 199 Views
  • 3 comments
  • 0 votes

Album art and blue notification freeze, but playback seems fine - On Mac

It has happened for quite sometimes the past 2 weeks. I am from Stockholm, Sweden if that helps. The album art and the blue notification bar seem to be stuck after sometime (as you can see in the attachment), but the playback seems to be fine. Workar...

  • Casual Listener
  • It has happened for quite sometimes the past 2 weeks. I am from Stockholm, Sweden if that helps. The album art and the blue notification bar seem to be stuck after sometime (as you can see in the att...
  • MaryC1
  • Spotify Legend
  • 82 Views
  • 2 comments
  • 0 likes
  • album art
    Mac Book
  • Closed
  • 82 Views
  • 2 comments
  • 0 votes