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Ongoing Issues

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Forum Posts

iPhone gets really really hot when playing Spotify

The last week or so my iPhone 7 gets really, really hot when I listen to Spotify on it, but not while doing anything else. It also totally drains the battery. Anyone else have the same problem? This happens most of the time, but not always, but the p...

  • Casual Listener
  • The last week or so my iPhone 7 gets really, really hot when I listen to Spotify on it, but not while doing anything else. It also totally drains the battery. Anyone else have the same problem? T...
  • Jack
  • Roadie
  • 56555 Views
  • 258 comments
  • 71 likes
  • battery
    performance
  • Fixed
  • 56555 Views
  • 258 comments
  • 71 votes

Massive Battery Drain

Some details about my setup: Phone: Pixel 2 XLApp Version: 8.4.45.633 armV7Songs Downloaded: ~1000 at 10.40GB, extreme quality Starting within the last 2 weeks, Spotify will destroy my phones battery life. Ex: If I start listening to music at 65% bat...

  • Casual Listener
  • ...estroy my phones battery life. Ex: If I start listening to music at 65% battery life (at 9:30pm), an 1hr43min later it has drained my phone to 13%. I know it's Spotify, because throughout the whole d...
  • Chris
  • Spotify
  • 7558 Views
  • 18 comments
  • 13 likes
  • battery
    drain
    Energy
    kills
    pixel
  • Not An Issue
  • 7558 Views
  • 18 comments
  • 13 votes

Mac desktop application forces discrete graphic card

Hi, On my laptop (MacBook Pro mid-2010), Spotify (1.0.42.151.g19de0aa6) always uses the discrete graphic card (both the application itself as well as the helper deamon). Consequently, Spotify drains the battery. After investigating the issue, I found...

  • Casual Listener
  • ...potify drains the battery.   After investigating the issue, I found that there were more users experiencing the problem, which was fixed using the following: https://developer.apple...
  • simonberton
  • Newbie
  • 974 Views
  • 11 comments
  • 4 likes
  • battery
    Desktop
    discrete
    graphics
    Mac
  • Closed
  • 974 Views
  • 11 comments
  • 4 votes

Spotify app killing my iPhone battery

SPOTIFY: 6 min on screen - 1.6 hrs background = 20% usageas compared to (Apple) Music: 1 min on screen - 1.5 hrs background = 5% usage It seems like I am not the only one who is experiencing this issue either. There are tons of theads here complainin...

  • Not applicable
  • SPOTIFY: 6 min on screen - 1.6 hrs background = 20% usage as compared to  (Apple) Music: 1 min on screen - 1.5 hrs background = 5% usage   It seems like I am not the only one who is exp...
  • MaryC1
  • Spotify Legend
  • 525 Views
  • 13 comments
  • 3 likes
  • battery
    battery drain
    Battery usage
    iOS
  • Closed
  • 525 Views
  • 13 comments
  • 3 votes

Lockscreen controls disappear Android 7.0

After a few minutes the lockscreen controls disappear from the lockscreen. Looks like spotify does not keep running in the background. Also the logo disappear from the notification bar.I'm running Android 7 on a HTC One M9.

  • Casual Listener
  • After a few minutes the lockscreen controls disappear from the lockscreen. Looks like spotify does not keep running in the background. Also the logo disappear from the notification bar. I'm running ...
  • Jim
  • Spotify Legend
  • 1556 Views
  • 46 comments
  • 1 likes
  • Android
    battery
    control
    Mobile
  • Not An Issue
  • 1556 Views
  • 46 comments
  • 1 votes

[iOS] Offline Playlists Lost on Dead Battery

Thread: 685130 Status: Under Investigation Description: Some users report that they loose offline playlists on their devices if the device goes dead due to lack of battery power. To reproduce: Offline sync a playlist on iOS. Let your device go dead. ...

  • Community Legend
  • Thread: 685130 Status: Under Investigation Description: Some users report that they loose offline playlists on their devices if the device goes dead due to lack of battery power.&n...
  • meahtenoha
  • Spotify
  • 1608 Views
  • 9 comments
  • 1 likes
  • battery
    iOS
    offline playlist
  • Fixed
  • 1608 Views
  • 9 comments
  • 1 votes