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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Podcasts] Skip 15s broken on Bluetooth

Plan Premium Country Canada Device Pixel 2 Operating System Android P My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen to podcasts while driving and sometimes need to rewind... Now the app is skipping enti...

  • Regular
  •   Plan Premium Country Canada Device Pixel 2 Operating System Android P   My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen...
  • m3dragos
  • Newbie
  • 7672 Views
  • 50 comments
  • 67 likes
  • Bluetooth problems
    Podcasts error
  • Fixed
  • 7672 Views
  • 50 comments
  • 67 votes

Wrong title on bluetooth

I have the exact problem described in this closed thread: https://community.spotify.com/t5/Ongoing-Issues/Wrong-Title-when-playing-in-car-over-A2DP/idi-p/1616256/page/2#comments however I'm using an LG G6 running Android 7.0. The cat is a Seat Leon 2...

  • Casual Listener
  • I have the exact problem described in this closed thread: https://community.spotify.com/t5/Ongoing-Issues/Wrong-Title-when-playing-in-car-over-A2DP/idi-p/1616256/page/2#comments however I'm using an ...
  • Leo
  • Spotify
  • 1530 Views
  • 2 comments
  • 3 likes
  • a2dp
    Android
    avrcp
    Bluetooth problems
    Car Stereo
  • Closed
  • 1530 Views
  • 2 comments
  • 3 votes

Trouble Bluetooth audio streaming in Audi A6 - Dension GW

I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s-bt All systems has the latest firmware.I'm using Youtub...

  • Music Fan
  • I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s...
  • alovaas
  • Music Fan
  • 5657 Views
  • 50 comments
  • 2 likes
  • Android
    Bluetooth problems
    Hardware Partner
  • Closed
  • 5657 Views
  • 50 comments
  • 2 votes

Notification Disappears/Bluetooth Controls Stop Working/App Not Showing In Certain Conditions

Issue: Under certain circumstances the notification will not appear. When this happens you are unable to use bluetooth controls. Additionally Spotify does not appear as a choice of music player or under power saving settings for apps. Timing: The iss...

  • Regular
  • Issue: Under certain circumstances the notification will not appear. When this happens you are unable to use bluetooth controls. Additionally Spotify does not appear as a choice of music player ...
  • JuanSebastian
  • Roadie
  • 677 Views
  • 5 comments
  • 1 likes
  • Android
    Bluetooth problems
    Mobile
    Notification Icon
  • Closed
  • 677 Views
  • 5 comments
  • 1 votes

Spotify displays the previous song rather than the song currently playing

Phone - One plus 3Car - Mk7 Golf RWhen playing Spotify via Bluetooth in my car it displays the first song I play correctly but when the second song starts playing it continues to display the previous songs information. From then on it displays the pr...

  • Casual Listener
  • Phone - One plus 3 Car - Mk7 Golf R When playing Spotify via Bluetooth in my car it displays the first song I play correctly but when the second song starts playing it continues to display the prev...
  • Mara_F
  • Roadie
  • 93 Views
  • 2 comments
  • 0 likes
  • Android 7.1
    Bluetooth problems
  • Closed
  • 93 Views
  • 2 comments
  • 0 votes

Car Bluetooth Track Changing Stopped Working

iOS Spotify versions 8.4.3.884iPhone SE Two-ish weeks ago this worked without issue. My steering wheel would change volume, tracks, answer calls, etc. I can still change tracks with Apple Music, Pandora, etc but not Spotify. I can still use my blueto...

  • Regular
  •   iOS Spotify versions 8.4.3.884 iPhone SE   Two-ish weeks ago this worked without issue. My steering wheel would change volume, tracks, answer calls, etc.    I can still ch...
  • JulianA_Bogota
  • Roadie
  • 189 Views
  • 9 comments
  • 0 likes
  • Bluetooth problems
    iOS
    iphone 7
    Mobile
  • Closed
  • 189 Views
  • 9 comments
  • 0 votes

Phone connecting to Bluetooth in vehicle and playing as if its fast forwarding

Everytime I get into my car, my phone automatically connects to Bluetooth. When playing a song on spotify it sounds as if its fast forward (doublespeed). I tried pressing the back button and playing the next song but still does that. The only time it...

  • Casual Listener
  • Everytime I get into my car, my phone automatically connects to Bluetooth. When playing a song on spotify it sounds as if its fast forward (doublespeed). I tried pressing the back button and playing ...
  • JuanSebastian
  • Roadie
  • 239 Views
  • 2 comments
  • 0 likes
  • Bluetooth problems
  • Closed
  • 239 Views
  • 2 comments
  • 0 votes

Auto start

Please!Can you please create an option for users to turn off auto start when connecting via Bluetooth?I'm a premium user and don't appreciate Spotify thinking it knows what I want. I dislike, very much, when I turn on Bluetooth and the app begins pla...

  • Music Fan
  • Please! Can you please create an option for users to turn off auto start when connecting via Bluetooth? I'm a premium user and don't appreciate Spotify thinking it knows what I want. I dislike,...
  • Hubo
  • Community Legend
  • 282 Views
  • 1 comments
  • 0 likes
  • Bluetooth problems
  • Closed
  • 282 Views
  • 1 comments
  • 0 votes

Android 7.0 and Bluetooth

After updating my Sony Xperia X Android 7.0, so not all functions via Bluetooth in the car when I lussnar on Spotify.What does not work anymore is changing songs and information about the current song on the radio in the car. This worked before with ...

  • Casual Listener
  • After updating my Sony Xperia X Android 7.0, so not all functions via Bluetooth in the car when I lussnar on Spotify. What does not work anymore is changing songs and information about the current s...
  • Sassolini
  • Casual Listener
  • 576 Views
  • 13 comments
  • 0 likes
  • Android 7.0
    Bluetooth problems
  • Closed
  • 576 Views
  • 13 comments
  • 0 votes

PREMIUM - Plays silence over bluetooth after one track

This has been bugging me for a few months now. When using Spotify on my iPhone 6+ on iOS 10, over bluetooth to my JBL speaker or to my Nissan Leaf audio system, Spotify plays one track... and at the end, it keeps counting the time. On the Leaf displa...

  • Casual Listener
  • This has been bugging me for a few months now. When using Spotify on my iPhone 6+ on iOS 10, over bluetooth to my JBL speaker or to my Nissan Leaf audio system, Spotify plays one track... and at the ...
  • Sophia
  • Roadie
  • 426 Views
  • 10 comments
  • 0 likes
  • Bluetooth problems
    Crash
    iOS 10
    Premium
    Track length
  • Closed
  • 426 Views
  • 10 comments
  • 0 votes

Android 7 update bluetooth progress bar

After updating my nexus 5x to android 7.0 the track progress bar in my car (mazda 3 2015) via blue tooth stopped working. The total track time is displayed but no track progress is indicated, either by the time lapsed or progress bar.

  • Casual Listener
  • After updating my nexus 5x to android 7.0 the track progress bar in my car (mazda 3 2015) via blue tooth stopped working. The total track time is displayed but no track progress is indicated, either ...
  • Dasjule
  • Newbie
  • 4606 Views
  • 21 comments
  • 0 likes
  • Android 7.0
    Bluetooth problems
    track progress
  • Fixed
  • 4606 Views
  • 21 comments
  • 0 votes

Bluetooth disconnects when playing local files

I connect my iPhone SE (iOS 10) to my car radio. If I play songs from Spotify it works fine. If I play local files which I synced from my Desktop-PC the bluetooth connection disconnects randomly and instantly connects again. Sometimes it doesn't reco...

  • Music Fan
  • I connect my iPhone SE (iOS 10) to my car radio.    If I play songs from Spotify it works fine.    If I play local files which I synced from my Desktop-PC the bluetooth connec...
  • Deister
  • Music Fan
  • 549 Views
  • 7 comments
  • 0 likes
  • Bluetooth problems
    Car
    IOS10
  • Closed
  • 549 Views
  • 7 comments
  • 0 votes

Listening to Spotify via Bluetooth - Offline playlists

Device:iPhone 4S, Sony Xperia Z Operating System Version:iOS & Android Spotify Version: Latest for both iOS and Android Description: While in the car and when listening to Spotify and my offline playlists via Bluetooth or even through a USB cable, ma...

  • Music Fan
  • Device: iPhone 4S, Sony Xperia Z  Operating System Version: iOS & Android  Spotify Version: Latest for both iOS and Android   Description: While in the car and when listening...
  • gnovella16
  • Roadie
  • 1042 Views
  • 4 comments
  • 0 likes
  • Android
    Bluetooth problems
    iOS
    Mobile
  • Closed
  • 1042 Views
  • 4 comments
  • 0 votes