Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Chromecast...
  • solarsd
  • Casual Listener
  • 52679 Views
  • 339 comments
  • 804 likes
  • chromecast
    Connect
  • Not Right Now
  • 52679 Views
  • 339 comments
  • 804 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Regular
  • 16315 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 16315 Views
  • 150 comments
  • 51 votes

Since last update Spotify keeps disconnecting from Chromecast

Plan Premium Country Sweden Device Sony XZ2 Compact Operating System Android 9 My Question or Issue Since latest updates streaming to chromecasts have stopped working from the Android phone, it plays a song, then 30-40s into the next one it disconnec...

  • Regular
  • Plan Premium Country  Sweden Device Sony XZ2 Compact Operating System Android 9   My Question or Issue  Since latest updates streaming to chromecasts have stopped w...
  • Peter
  • Spotify Legend
  • 16814 Views
  • 36 comments
  • 64 likes
  • chromecast
    Other
  • Fixed
  • 16814 Views
  • 36 comments
  • 64 votes

Casting connection issues using multiple devices / groups

Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour which I believe attributes to a bug. This is on a OnePl...

  • Music Fan
  • ...lready lost confidence with the app and hardly ever uses the casting now, because of it's issues and the confusion it brings.   I can replicate this across three Chromecast Audio's, three Google H...
  • Chris
  • Spotify
  • 7603 Views
  • 12 comments
  • 43 likes
  • Android
    Casting
    chromecast
    connecting
    Groups
    Mobile
    multiple devices
  • Closed
  • 7603 Views
  • 12 comments
  • 43 votes

7 second gap - playback issues when using Chromecast

I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from: To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec with no sound, than restarts at 0 with sound, I also have a chromecast audio ...

Spotify-01.jpg Spotify-02.jpg
  • Casual Listener
  • I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from:   To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec w...
  • Melody
  • Community Manager
  • 11062 Views
  • 78 comments
  • 41 likes
  • Android
    chromecast
  • Closed
  • 11062 Views
  • 78 comments
  • 41 votes

Google Home Stopped Working

Hi there, As of March 6, 2018, I can can no longer play Spotify on my Google home. When I open the Spotify app it shows the song trying to play, then skips to the next song, and so on, and so on. I see see the player’s timer go “-1, 0:00, 0:01” then ...

  • Casual Listener
  • Hi there,   As of March 6, 2018, I can can no longer play Spotify on my Google home. When I open the Spotify app it shows the song trying to play, then skips to the next song, and so on, ...
  • Alfredo
  • Roadie
  • 1344 Views
  • 20 comments
  • 14 likes
  • Chrome cast
    chrome cast google home
    chromecast
    google
    Google Home
  • Fixed
  • 1344 Views
  • 20 comments
  • 14 votes

Crossfade does not function while using Chromecast

When I Chormecast to my tv the crossfade is disabled, I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you use Chromecast. So I can't send it to my stereo, and cross...

  • Casual Listener
  • ...se Chromecast. So I can't send it to my stereo, and crossfade is what makes it like radio. It's a deal breaker for me. I'll have to decide if I want to keep the service.
  • jaytee22
  • Casual Listener
  • 1229 Views
  • 3 comments
  • 14 likes
  • Android
    chromecast
    No crossfade
  • Not An Issue
  • 1229 Views
  • 3 comments
  • 14 votes

Longstanding issues with Chromecast (Android and Web player)

Current and longstanding issues with Chromecast (both Android and Web player):- Availble Chromecast devices are regularly not listed in the Devices tab even when they are available and visible to other apps. This can sometimes be fixed by using anoth...

  • Casual Listener
  • Current and longstanding issues with Chromecast (both Android and Web player): - Availble Chromecast devices are regularly not listed in the Devices tab even when they are available a...
  • William_13
  • Gig Goer
  • 875 Views
  • 12 comments
  • 12 likes
  • Android
    chromecast
    Desktop
  • Closed
  • 875 Views
  • 12 comments
  • 12 votes

Google Home and Chromecast not appearing on Spotify Connect or Device List

Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for casting audio. (YouTube, Soundcloud) Only Spotify has is...

  • Casual Listener
  • Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for c...
  • Leo
  • Spotify
  • 2288 Views
  • 6 comments
  • 9 likes
  • cast
    chromecast
    Desktop
    Google Home
    Mobile
    Wifi Casting
  • Closed
  • 2288 Views
  • 6 comments
  • 9 votes

Spotify won't find Chromecast

My Spotify app on android won't find my Chromecast audio anymore. I've tried resetting the Chromecast, resetting the router and reinstalling Spotify on my phone. I can still connect to Chromecast via SoundCloud or Google play music. So I think this i...

  • Casual Listener
  • My Spotify app on android won't find my Chromecast audio anymore.    I've tried resetting the Chromecast, resetting the router and reinstalling Spotify on my phone.   I can still c...
  • Julian
  • Moderator
  • 610 Views
  • 10 comments
  • 7 likes
  • Android
    chromecast
  • Closed
  • 610 Views
  • 10 comments
  • 7 votes

Frequently Disconnects with Chromecast

I'm a longtime Spotify and Chromecast user and have had no problems (for months...) Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will disconnect from my chromecast (and stop playing). The TV display shows...

  • Gig Goer
  • I'm a longtime Spotify and Chromecast user and have had no problems (for months...)   Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will d...
  • Alfredo
  • Roadie
  • 2582 Views
  • 4 comments
  • 8 likes
  • Android
    chromecast
  • Closed
  • 2582 Views
  • 4 comments
  • 8 votes

Not playing correctly on Chromecast

Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the previous and upcoming tracks. Updated/restarted/reinsta...

  • Casual Listener
  • Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the p...
  • smontalvaw
  • Newbie
  • 255 Views
  • 6 comments
  • 8 likes
  • chromecast
    New issue report
  • Closed
  • 255 Views
  • 6 comments
  • 8 votes

Chromecast Controller Issues

I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently.I can find and connect to the Chromecast without issue and it will load the correct playlist...

  • Casual Listener
  • I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently. I can find and connect to the Chromecast...
  • Alfredo
  • Roadie
  • 368 Views
  • 5 comments
  • 8 likes
  • chromecast
  • Closed
  • 368 Views
  • 5 comments
  • 8 votes

"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

"Sorry, the music stopped since your spotify account is being used on another device" Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming through my stereo. I'm not using my spotify account on another devic...

  • Casual Listener
  • "Sorry, the music stopped since your spotify account is being used on another device"   Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming t...
  • JuanCamilo
  • Roadie
  • 1817 Views
  • 14 comments
  • 8 likes
  • Android
    another device
    chromecast
    chromecast audio
    error message
  • Closed
  • 1817 Views
  • 14 comments
  • 8 votes

Chromecast not showing in devices

Chromecast available in all other apps just not Spotify.

  • Casual Listener
  • Chromecast available in all other apps just not Spotify.
  • MaríaCamila
  • Roadie
  • 800 Views
  • 3 comments
  • 4 likes
  • Android
    Chrome devices available cast issue
    chromecast
    chromecast audio
  • Closed
  • 800 Views
  • 3 comments
  • 4 votes

Chromecast devices not detected anymore

As of yesterday spotify (android) cannot detect any chromecast devices (google chromecast and google chromecast audio) anymore. Other apps are not having any difficulty finding the chromecast devices as I can still cast youtube to my chromecast devic...

  • Casual Listener
  • As of yesterday spotify (android) cannot detect any chromecast devices (google chromecast and google chromecast audio) anymore. Other apps are not having any difficulty finding the chromecast d...
  • Julian
  • Moderator
  • 595 Views
  • 7 comments
  • 4 likes
  • chromecast
    Chromecast Android
    chromecast audio
  • Closed
  • 595 Views
  • 7 comments
  • 4 votes

Spotify does not see my ChromeCast

Since the latest update of Spotify, the app does not see my ChromeCast as an available device. The ChromeCast works with other apps and can cast screen/audio through the Home app but does not work through the spotify app.

  • Casual Listener
  • Since the latest update of Spotify, the app does not see my ChromeCast as an available device. The ChromeCast works with other apps and can cast screen/audio through the Home app but does not work t...
  • espositocloud
  • Casual Listener
  • 638 Views
  • 11 comments
  • 4 likes
  • chromecast
  • Fixed
  • 638 Views
  • 11 comments
  • 4 votes

SOLVED: Dear Spotify, could you fix the Google Home bug asap please?

No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update.I've always been perfectly satisfied with your service but this is quite a big mistake!Would you recommend me to take a Google Play or Deezer account next mo...

  • Casual Listener
  • No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update. I've always been perfectly satisfied with your service but this is quite a big mistake! Would you r...
  • Alfredo
  • Roadie
  • 343 Views
  • 4 comments
  • 2 likes
  • Android
    bug
    chromecast
    Google Home
  • Fixed
  • 343 Views
  • 4 comments
  • 2 votes

Terrible sound quality on Chromecast

Hi!I am trying to listen spotify on the Chromecast but it sounds so terriblethat I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should. Im using latest spotify app on my phone and Chromecast Ultra. ...

  • Regular
  • Hi! I am trying to listen spotify on the Chromecast but it sounds so terrible that I can't listen it. It seems to be so packed that bass and high peaks just doesn't come out like it should. &n...
  • Alfredo
  • Roadie
  • 3868 Views
  • 24 comments
  • 2 likes
  • Android
    chromecast
    Chromecast Android
    Sound Quality
    TV
  • Closed
  • 3868 Views
  • 24 comments
  • 2 votes

[Chromecast] Visual information not being sent to monitor

Device: Nexus 5 Operating System Version: Android 6.1 Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065 Description: Spotify for Chromecast for all the time I owned Chromecast, shown a fancy list of previous, current and next track. ...

  • Community Legend
  • Device: Nexus 5   Operating System Version: Android 6.1   Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065   Description: Spotify for Chromecast...
  • carelessb
  • Visitor
  • 3037 Views
  • 17 comments
  • 3 likes
  • Android
    chromecast
  • Closed
  • 3037 Views
  • 17 comments
  • 3 votes