Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Chromecast...
  • nip3o
  • Newbie
  • 45140 Views
  • 332 comments
  • 789 likes
  • chromecast
    Connect
  • Not Right Now
  • 45140 Views
  • 332 comments
  • 789 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • hendersj
  • Casual Listener
  • 10141 Views
  • 140 comments
  • 49 likes
  • chromecast
  • Not Right Now
  • 10141 Views
  • 140 comments
  • 49 votes

Since last update Spotify keeps disconnecting from Chromecast

Plan Premium Country Sweden Device Sony XZ2 Compact Operating System Android 9 My Question or Issue Since latest updates streaming to chromecasts have stopped working from the Android phone, it plays a song, then 30-40s into the next one it disconnec...

  • Casual Listener
  • Plan Premium Country  Sweden Device Sony XZ2 Compact Operating System Android 9   My Question or Issue  Since latest updates streaming to chromecasts have stopped w...
  • Peter
  • Spotify Legend
  • 16057 Views
  • 36 comments
  • 64 likes
  • chromecast
    Other
  • Fixed
  • 16057 Views
  • 36 comments
  • 64 votes

Unable to find chromecast devices

I sometimes have issues setting the spotify app to play on my chromecast devices. The app won't list the chromecast devices in the list "connect ot devices", so I can't select them.It does allow me to select the app on my tablet, which is also in the...

  • Casual Listener
  • I sometimes have issues setting the spotify app to play on my chromecast devices.    The app won't list the chromecast devices in the list "connect ot devices", so I can't select t...
  • Chris
  • Spotify
  • 23700 Views
  • 97 comments
  • 53 likes
  • chromecast
  • Fixed
  • 23700 Views
  • 97 comments
  • 53 votes

Casting connection issues using multiple devices / groups

Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour which I believe attributes to a bug. This is on a OnePl...

  • Music Fan
  • ...lready lost confidence with the app and hardly ever uses the casting now, because of it's issues and the confusion it brings.   I can replicate this across three Chromecast Audio's, three Google H...
  • Chris
  • Spotify
  • 6889 Views
  • 12 comments
  • 42 likes
  • Android
    Casting
    chromecast
    connecting
    Groups
    Mobile
    multiple devices
  • Closed
  • 6889 Views
  • 12 comments
  • 42 votes

7 second gap - playback issues when using Chromecast

I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from: To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec with no sound, than restarts at 0 with sound, I also have a chromecast audio ...

Spotify-01.jpg Spotify-02.jpg
  • Casual Listener
  • I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from:   To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 s...
  • Melody
  • Community Manager
  • 9475 Views
  • 78 comments
  • 41 likes
  • Android
    chromecast
  • Closed
  • 9475 Views
  • 78 comments
  • 41 votes

Local files wont cast to chromecast

When I'm listening to music in my spotify library and try to put on a song that was originally a local file Chromecast disconnects and I can't play it.I went through a lot of trouble to hook up my Chromecast for music to get better audio quality thro...

  • Casual Listener
  • When I'm listening to music in my spotify library and try to put on a song that was originally a local file Chromecast disconnects and I can't play it. I went through a lot of trouble to hook up m...
  • JulianA_Bogota
  • Roadie
  • 1869 Views
  • 5 comments
  • 32 likes
  • andriod
    cast
    chromecast
    local files
  • Not An Issue
  • 1869 Views
  • 5 comments
  • 32 votes

Google Home Stopped Working

Hi there, As of March 6, 2018, I can can no longer play Spotify on my Google home. When I open the Spotify app it shows the song trying to play, then skips to the next song, and so on, and so on. I see see the player’s timer go “-1, 0:00, 0:01” then ...

  • Casual Listener
  • Hi there,   As of March 6, 2018, I can can no longer play Spotify on my Google home. When I open the Spotify app it shows the song trying to play, then skips to the next song, and so on, ...
  • Alfredo
  • Roadie
  • 1004 Views
  • 20 comments
  • 14 likes
  • Chrome cast
    chrome cast google home
    chromecast
    google
    Google Home
  • Fixed
  • 1004 Views
  • 20 comments
  • 14 votes

Crossfade does not function while using Chromecast

When I Chormecast to my tv the crossfade is disabled, I simply get a long silent gap between songs. I went to the Spotify chat help center and was informed that crossfade is disabled when you use Chromecast. So I can't send it to my stereo, and cross...

  • Casual Listener
  • ...se Chromecast. So I can't send it to my stereo, and crossfade is what makes it like radio. It's a deal breaker for me. I'll have to decide if I want to keep the service.
  • jaytee22
  • Casual Listener
  • 936 Views
  • 3 comments
  • 14 likes
  • Android
    chromecast
    No crossfade
  • Not An Issue
  • 936 Views
  • 3 comments
  • 14 votes

Longstanding issues with Chromecast (Android and Web player)

Current and longstanding issues with Chromecast (both Android and Web player):- Availble Chromecast devices are regularly not listed in the Devices tab even when they are available and visible to other apps. This can sometimes be fixed by using anoth...

  • Casual Listener
  • Current and longstanding issues with Chromecast (both Android and Web player): - Availble Chromecast devices are regularly not listed in the Devices tab even when they are available a...
  • William_13
  • Gig Goer
  • 515 Views
  • 12 comments
  • 12 likes
  • Android
    chromecast
    Desktop
  • Closed
  • 515 Views
  • 12 comments
  • 12 votes

Google Home and Chromecast not appearing on Spotify Connect or Device List

Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for casting audio. (YouTube, Soundcloud) Only Spotify has is...

  • Casual Listener
  • Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for c...
  • Leo
  • Spotify
  • 1249 Views
  • 6 comments
  • 9 likes
  • cast
    chromecast
    Desktop
    Google Home
    Mobile
    Wifi Casting
  • Closed
  • 1249 Views
  • 6 comments
  • 9 votes

Spotify won't find Chromecast

My Spotify app on android won't find my Chromecast audio anymore. I've tried resetting the Chromecast, resetting the router and reinstalling Spotify on my phone. I can still connect to Chromecast via SoundCloud or Google play music. So I think this i...

  • Casual Listener
  • My Spotify app on android won't find my Chromecast audio anymore.    I've tried resetting the Chromecast, resetting the router and reinstalling Spotify on my phone.   I can still c...
  • Julian
  • Moderator
  • 377 Views
  • 10 comments
  • 7 likes
  • Android
    chromecast
  • Closed
  • 377 Views
  • 10 comments
  • 7 votes

Frequently Disconnects with Chromecast

I'm a longtime Spotify and Chromecast user and have had no problems (for months...) Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will disconnect from my chromecast (and stop playing). The TV display shows...

  • Gig Goer
  • I'm a longtime Spotify and Chromecast user and have had no problems (for months...)   Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will d...
  • Alfredo
  • Roadie
  • 2485 Views
  • 4 comments
  • 8 likes
  • Android
    chromecast
  • Closed
  • 2485 Views
  • 4 comments
  • 8 votes

Not playing correctly on Chromecast

Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the previous and upcoming tracks. Updated/restarted/reinsta...

  • Casual Listener
  • Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the p...
  • smontalvaw
  • Newbie
  • 155 Views
  • 6 comments
  • 8 likes
  • chromecast
    New issue report
  • Closed
  • 155 Views
  • 6 comments
  • 8 votes

Chromecast Controller Issues

I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently.I can find and connect to the Chromecast without issue and it will load the correct playlist...

  • Casual Listener
  • I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently. I can find and connect to the Chromecast...
  • Alfredo
  • Roadie
  • 284 Views
  • 5 comments
  • 8 likes
  • chromecast
  • Closed
  • 284 Views
  • 5 comments
  • 8 votes

"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

"Sorry, the music stopped since your spotify account is being used on another device" Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming through my stereo. I'm not using my spotify account on another devic...

  • Casual Listener
  • "Sorry, the music stopped since your spotify account is being used on another device"   Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming t...
  • JuanCamilo
  • Roadie
  • 1571 Views
  • 14 comments
  • 8 likes
  • Android
    another device
    chromecast
    chromecast audio
    error message
  • Closed
  • 1571 Views
  • 14 comments
  • 8 votes

Chromecast not showing in devices

Chromecast available in all other apps just not Spotify.

  • Casual Listener
  • Chromecast available in all other apps just not Spotify.
  • MaríaCamila
  • Roadie
  • 134 Views
  • 3 comments
  • 4 likes
  • Android
    Chrome devices available cast issue
    chromecast
    chromecast audio
  • Closed
  • 134 Views
  • 3 comments
  • 4 votes

Chromecast devices not detected anymore

As of yesterday spotify (android) cannot detect any chromecast devices (google chromecast and google chromecast audio) anymore. Other apps are not having any difficulty finding the chromecast devices as I can still cast youtube to my chromecast devic...

  • Casual Listener
  • As of yesterday spotify (android) cannot detect any chromecast devices (google chromecast and google chromecast audio) anymore. Other apps are not having any difficulty finding the chromecast d...
  • Julian
  • Moderator
  • 321 Views
  • 7 comments
  • 4 likes
  • chromecast
    Chromecast Android
    chromecast audio
  • Closed
  • 321 Views
  • 7 comments
  • 4 votes

Spotify does not see my ChromeCast

Since the latest update of Spotify, the app does not see my ChromeCast as an available device. The ChromeCast works with other apps and can cast screen/audio through the Home app but does not work through the spotify app.

  • Casual Listener
  • Since the latest update of Spotify, the app does not see my ChromeCast as an available device. The ChromeCast works with other apps and can cast screen/audio through the Home app but does not work t...
  • espositocloud
  • Casual Listener
  • 379 Views
  • 11 comments
  • 4 likes
  • chromecast
  • Fixed
  • 379 Views
  • 11 comments
  • 4 votes

SOLVED: Dear Spotify, could you fix the Google Home bug asap please?

No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update.I've always been perfectly satisfied with your service but this is quite a big mistake!Would you recommend me to take a Google Play or Deezer account next mo...

  • Casual Listener
  • No more sound on my Google Home nor my JBL chromecast speakers since the last Spotify update. I've always been perfectly satisfied with your service but this is quite a big mistake! Would you r...
  • Alfredo
  • Roadie
  • 266 Views
  • 4 comments
  • 2 likes
  • Android
    bug
    chromecast
    Google Home
  • Fixed
  • 266 Views
  • 4 comments
  • 2 votes