Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Inbox/sharing with another user disappeared

My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my followers, and the inbox icon is gone entirely. How do I fi...

  • Casual Listener
  • My option to view my inbox and share music with another user was no longer available when I opened Spotify on my computer today... the "share" feature only offers the option to share with my follower...
  • ricrad
  • Newbie
  • 418 Views
  • 5 comments
  • 15 likes
  • Desktop
    Desktop Player
    Desktop Windows
    inbox
    share music
    share playlists
  • Closed
  • 418 Views
  • 5 comments
  • 15 votes

{Windows 8] Video ad playing, whilst music is playing as well.

Currently, I've been listening to a heap load of songs for what seems to be 3 hours. The problem is now there a video ad that'll play repeatedly while the song is playing as well. The ad will usually play as fragmented sound and a video on the bottom...

  • Casual Listener
  • Currently, I've been listening to a heap load of songs for what seems to be 3 hours. The problem is now there a video ad that'll play repeatedly while the song is playing as well. The ad will us...
  • Jim
  • Spotify Legend
  • 868 Views
  • 6 comments
  • 10 likes
  • Desktop Player
    Issues
    Windows 8
  • Not An Issue
  • 868 Views
  • 6 comments
  • 10 votes

Scrolling Issue on New Releases Page in Desktop App

There's a scrolling issue when I'm using the desktop app (on a Windows 10 PC). The issue occurs like this: I'll be on the New Releases page and I'll click on an album to see all the tracks. Then, I'll click on the back button to go back to the New Re...

  • Regular
  • There's a scrolling issue when I'm using the desktop app (on a Windows 10 PC). The issue occurs like this: I'll be on the New Releases page and I'll click on an album to see all the tracks. Then, I'l...
  • rdbu
  • Newbie
  • 428 Views
  • 13 comments
  • 2 likes
  • Desktop Player
    Newrelease
  • Fixed
  • 428 Views
  • 13 comments
  • 2 votes

Spotify not opening on Win7 even after re-install

Yeah, I keep getting the "api ms win core processthreads not found" - error message and nothing seems to be working to fix it, even though it has been listed as a solved problem. Please help, I'm so frustrated.

  • Casual Listener
  • Yeah, I keep getting the "api ms win core processthreads not found" - error message and nothing seems to be working to fix it, even though it has been listed as a solved problem. Please help, I'm so ...
  • Alfredo
  • Roadie
  • 308 Views
  • 3 comments
  • 1 likes
  • Desktop Player
  • Fixed
  • 308 Views
  • 3 comments
  • 1 votes

[Desktop Client] Local files -- only showing half

I'm posting this here because this has been ongoing since about April/May. The desktop client only shows about half to 3/4 of my local files. I have about 31k songs, and in order to see them all, I have to toggle the artist button (or song button, or...

  • Regular
  • I'm posting this here because this has been ongoing since about April/May.   The desktop client only shows about half to 3/4 of my local files. I have about 31k songs, and in order to see them...
  • meahtenoha
  • Spotify
  • 470 Views
  • 2 comments
  • 1 likes
  • Desktop
    Desktop Player
    Windows 7
  • Closed
  • 470 Views
  • 2 comments
  • 1 votes

EXTREME ISSUE!!! LOADING TEXT ONLY

I have no clue what's happening, what's wrong or how to fix this. I reload the page, nothing. I restart my Chromebook, nothing, I clear my cache and my history, nothing. I deleted all my extensions, nothing. Somebody haaaaaaalp!So after logging in on...

  • Casual Listener
  • I have no clue what's happening, what's wrong or how to fix this. I reload the page, nothing. I restart my Chromebook, nothing, I clear my cache and my history, nothing. I deleted all my extensi...
  • ZullyB
  • Roadie
  • 76 Views
  • 2 comments
  • 0 likes
  • chrome
    Desktop Player
  • Closed
  • 76 Views
  • 2 comments
  • 0 votes

"Deleted" Song showing up on google

I published this song on Spotify a few months ago and used the wrong information for©/℗.https://open.spotify.com/album/0X33Eb1y84yx4NZyKidj8c I would like them changed to this:"© 2017 671491 Records DK℗ 2017 671491 Records DK" or deleted or removed t...

  • Casual Listener
  • I published this song on Spotify a few months ago and used the wrong information for ©/℗. https://open.spotify.com/album/0X33Eb1y84yx4NZyKidj8c   I would like them changed to this: "© 2017 ...
  • FabianS_Bogota
  • Roadie
  • 63 Views
  • 2 comments
  • 0 likes
  • Desktop Player
    Search
  • Closed
  • 63 Views
  • 2 comments
  • 0 votes

Various Artist Albums

There are a number of my songs released by labels on compilation albums under a different album artist name rather than showing “various artists”. If I create playlists from them on my account will this steer streaming royalties away from the labels ...

  • Regular
  • There are a number of my songs released by labels on compilation albums under a different album artist name rather than showing “various artists”. If I create playlists from them on my account will t...
  • Hubo
  • Spotify Star
  • 335 Views
  • 10 comments
  • 0 likes
  • Desktop Player
    Windows 10
  • Not An Issue
  • 335 Views
  • 10 comments
  • 0 votes

Starred playlist is gone in new desktop interface

A new version of the web interface came in about a week ago, and I can't find my Starred playlist anywhere in it. All my other previous playlists are still intact. But my Starred list was my master playlist where I kept all of my most valued songs! P...

  • Casual Listener
  • A new version of the web interface came in about a week ago, and I can't find my Starred playlist anywhere in it.  All my other previous playlists are still intact.  But my Starred list was...
  • MonicaM_Bogota
  • Roadie
  • 159 Views
  • 4 comments
  • 0 likes
  • Desktop Player
    Starred playlist gone
  • Not An Issue
  • 159 Views
  • 4 comments
  • 0 votes

[Desktop] speaker's icon missing when playing with Sonos

HiWhen you play your playlist on the computer, there is a speaker's icon audio after the name of the playlist and another one before the song currently playing.This is very usefull: by clicking on the album's picture on the bottom left, it usually le...

  • Music Fan
  • Hi When you play your playlist on the computer, there is a speaker's icon audio after the name of the playlist and another one before the song currently playing. This is very usefull: by clicking o...
  • Aimee_T
  • Roadie
  • 811 Views
  • 14 comments
  • 0 likes
  • Desktop Player
    SONOS
    UI
    Windows 7
  • Closed
  • 811 Views
  • 14 comments
  • 0 votes

My Spotify browser in the computer (desktop) is going down every time.

I put a music and it just doesn't play it till the end. The browser goes down and shuts itself off all the time. What should I do? It's happening since some days ago and I just haven't dealt with nothing like this ever before. Thank you.

  • Casual Listener
  • I put a music and it just doesn't play it till the end. The browser goes down and shuts itself off all the time.   What should I do? It's happening since some days ago and I just haven't dealt...
  • JuanSebastian
  • Roadie
  • 62 Views
  • 3 comments
  • 0 likes
  • browser
    Desktop Player
    Shuts down
  • Closed
  • 62 Views
  • 3 comments
  • 0 votes