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Ongoing Issues

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Forum Posts

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Spotify Legend
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 27260 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 27260 Views
  • 41 comments
  • 57 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 11941 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 11941 Views
  • 107 comments
  • 83 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 10936 Views
  • 38 comments
  • 209 likes
  • Desktop
  • Not Right Now
  • 10936 Views
  • 38 comments
  • 209 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 9216 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 9216 Views
  • 20 comments
  • 32 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 28367 Views
  • 174 comments
  • 328 likes
  • Desktop
  • Not Right Now
  • 28367 Views
  • 174 comments
  • 328 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 47435 Views
  • 104 comments
  • 135 likes
  • Desktop
    Mac
  • Not Right Now
  • 47435 Views
  • 104 comments
  • 135 votes

[Desktop] Remove/Dislike song option missing for Release Radar

Hey folks, We're seeing reports that some users are missing the remove/dislike this song option in their Release Radar playlist on desktop. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that some users are missing the remove/dislike this song option in their Release Radar playlist on desktop.   If you're experiencing this, l...
  • Kiril
  • Moderator
  • 7327 Views
  • 66 comments
  • 70 likes
  • Desktop
  • Fixed
  • 7327 Views
  • 66 comments
  • 70 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 26610 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 26610 Views
  • 35 comments
  • 24 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app....
  • jpalo
  • Casual Listener
  • 9261 Views
  • 45 comments
  • 45 likes
  • Desktop
  • Not Right Now
  • 9261 Views
  • 45 comments
  • 45 votes

Downtime December 9th, 2021: Issues playing podcasts on desktop and mobile

Hey folks, We're getting reports from users who can't play podcasts on mobile and desktop. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from users who can't play podcasts on mobile and desktop.   This is being investigated. 
  • Novy
  • Moderator
  • 14902 Views
  • 21 comments
  • 48 likes
  • Desktop
    Mobile
  • Fixed
  • 14902 Views
  • 21 comments
  • 48 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 2380 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 2380 Views
  • 9 comments
  • 21 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 2777 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 2777 Views
  • 21 comments
  • 19 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 23646 Views
  • 90 comments
  • 102 likes
  • Desktop
  • Fixed
  • 23646 Views
  • 90 comments
  • 102 votes

(Mac) Desktop app has memory leak

UPDATE: Version 1.0.96.181 was just released and it should fix this memory leak issue. If you are still having trouble, please post your experience. It will be rolling out, but you should be able to get it by downloading and installing from the Spoti...

memleakspotify.png
  • Spotify Star
  • Spotify Star
  • ...e able to get it by downloading and installing from the Spotify website.   I am having a problem with the Mac desktop app -- there is a memory leak. (taking up too much RAM)   On m...
  • nVoxel
  • Newbie
  • 15551 Views
  • 67 comments
  • 87 likes
  • Desktop
    Mac
  • Fixed
  • 15551 Views
  • 67 comments
  • 87 votes

[Desktop] No "Social" section in the settings of the app

Hey everyone, We're receiving reports from users that the Social section in the settings is missing. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the Social section in the settings is missing.    If you’re experiencing this issue, make sure to add your +VOTE and fol...
  • CarlosE
  • Moderator
  • 6697 Views
  • 25 comments
  • 23 likes
  • Desktop
  • Fixed
  • 6697 Views
  • 25 comments
  • 23 votes

[Desktop] Can't sort by length on Liked Songs

Plan Premium Country U.S. Device iPhone SE, Windows 10 Lapto Operating System windows 10 My Question or Issue I can't sort playlists by length, on my iPhone or on the laptop. I look it up online and according to posts I should be able to at least on ...

  • Casual Listener
  • Plan Premium Country U.S.   Device iPhone SE, Windows 10 Lapto Operating System windows 10   My Question or Issue  I can't sort playlists by length, on my iPhone ...
  • michaelguild13
  • Newbie
  • 7010 Views
  • 22 comments
  • 52 likes
  • Desktop
  • Not Right Now
  • 7010 Views
  • 22 comments
  • 52 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by following...
  • Pokaho
  • Casual Listener
  • 10404 Views
  • 24 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 10404 Views
  • 24 comments
  • 25 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop a...
  • MAL90
  • Casual Listener
  • 5715 Views
  • 33 comments
  • 16 likes
  • Desktop
    Windows
  • Fixed
  • 5715 Views
  • 33 comments
  • 16 votes

[Desktop] Unable to add more than 50 tracks to a playlist

Hey folks, We're receiving reports from users confirming they can't add more than 50 tracks from an Album to a Playlist. This happens on desktop devices and mainly applies to Albums including more than 50 tracks, such as audiobooks for example. If yo...

  • Spotify Legend
  • Hey folks,     We're receiving reports from users confirming they can't add more than 50 tracks from an Album to a Playlist. This happens on desktop devices and mainly applies to A...
  • Xenia
  • Moderator
  • 2075 Views
  • 16 comments
  • 14 likes
  • Desktop
    Your Library
  • Fixed
  • 2075 Views
  • 16 comments
  • 14 votes