Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 51767 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 51767 Views
  • 188 comments
  • 290 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let u...
  • Xenia
  • Moderator
  • 32586 Views
  • 116 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 32586 Views
  • 116 comments
  • 231 votes

Spotify Pausing On Chromecast Issues

Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast: Spotify on Chromecast pausing "...when casting music stops, then starts, stops, start etc. Tried factory reset, we stream...

  • Not applicable
  • Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast:   Spotify on Chromecast pausing   "...whe...
  • Chris
  • Spotify
  • 33139 Views
  • 104 comments
  • 314 likes
  • Hardware Partner
  • Fixed
  • 33139 Views
  • 104 comments
  • 314 votes

Low volume casting with Chromecast Audio

Hey folks, We're seeing reports that the volume is lower than it should be when casting with Chromecast. The relevant team is aware of this and they are currently looking into it. If you're experiencing this, we'd first recommend deleting and reinsta...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that the volume is lower than it should be when casting with Chromecast. The relevant team is aware of this and they are currently looking into it. &nb...
  • Beekie
  • Casual Listener
  • 10724 Views
  • 43 comments
  • 66 likes
  • Hardware Partner
  • Fixed
  • 10724 Views
  • 43 comments
  • 66 votes

Spotify stops playing via AirPlay

Spotify keeps stopping the Playback via AirPlay´2 on Apple TV 4K. Every now an then the Music stops (every 2 - 15 min, even happens on Bluetooth-Headphones). You then have to disconnect "remote Streaming" and reconnect. Then Spotify keeps working nor...

  • Regular
  • Spotify keeps stopping the Playback via AirPlay´2 on Apple TV 4K. Every now an then the Music stops (every 2 - 15 min, even happens on Bluetooth-Headphones). You then have to disconnect "remote Strea...
  • matthewmagellan
  • Casual Listener
  • 13132 Views
  • 42 comments
  • 55 likes
  • Hardware Partner
  • Fixed
  • 13132 Views
  • 42 comments
  • 55 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

0fJsd9i bYIPLls Rsjh3ya
  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2493 Views
  • 15 comments
  • 73 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2493 Views
  • 15 comments
  • 73 votes

Gapless playback not working with Chromecast Audio

When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Abbey Road. Many classical albums are also recorded without...

  • Music Fan
  • When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps.  Examples would be Pink Floyd Dark Side of the Moon, or Beatles Ab...
  • Alfredo
  • Roadie
  • 861 Views
  • 1 comments
  • 41 likes
  • Hardware Partner
  • Not An Issue
  • 861 Views
  • 1 comments
  • 41 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • JonnyQ
  • Newbie
  • 4515 Views
  • 14 comments
  • 35 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 4515 Views
  • 14 comments
  • 35 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

  • Casual Listener
  • Went to listen through my Roku today and "Search" isn't working / is crashing with:   "Search error Error searching. (code 16.1)"   This is happening on both of my Roku 3's, my Roku Pr...
  • Melody
  • Community Manager
  • 7196 Views
  • 116 comments
  • 28 likes
  • Hardware Partner
  • Closed
  • 7196 Views
  • 116 comments
  • 28 votes

[PlayStation 3] "Error connecting to Spotify. Please try again later."

Plan Premium Country Hungary Device (PlayStation 3) Operating System (PS3 System Software) My Question or Issue Dear All, I have a PS3 device that I use only for Netflix and Spotify. Yesterday Spotify worked properly. However, today when I started th...

  • Casual Listener
  • Plan Premium Country Hungary Device (PlayStation 3) Operating System (PS3 System Software)   My Question or Issue Dear All,   I have a PS3 device that I use only for...
  • Elena
  • Moderator
  • 1666 Views
  • 21 comments
  • 5 likes
  • Hardware Partner
    PlayStation
    ps3
  • Fixed
  • 1666 Views
  • 21 comments
  • 5 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 736 Views
  • 1 comments
  • 18 likes
  • Hardware Partner
    iOS
    Mac
  • Closed
  • 736 Views
  • 1 comments
  • 18 votes

BeoPlay A9 not supported anymore?

After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/page/1/thread-id/50566). Leaving me with an expensiv...

  • Music Fan
  • After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/p...
  • JuanSebastian
  • Roadie
  • 2025 Views
  • 1 comments
  • 16 likes
  • Hardware Partner
  • Not An Issue
  • 2025 Views
  • 1 comments
  • 16 votes

Connect does not work with Bang&Olufsen Beoplay A9 any more

As already notified, the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essence is selectable in App but does not connect. Same Problem with my Beopl...

  • Casual Listener
  • As already notified,  the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essenc...
  • ZullyB
  • Roadie
  • 5465 Views
  • 15 comments
  • 12 likes
  • Hardware Partner
    iOS
  • Not An Issue
  • 5465 Views
  • 15 comments
  • 12 votes

Beggin by Madcon unavailable

Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restriction (which I doubt as the rest of the album can be pl...

  • Casual Listener
  • Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restrictio...
  • Aman12
  • Newbie
  • 9685 Views
  • 6 comments
  • 12 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Windows
  • Not An Issue
  • 9685 Views
  • 6 comments
  • 12 votes

[Apple TV] Something went wrong - error 200/300

Hi my Spotify is not working on my Apple TV and keeps saying something went wrong, error 200. I tried deleting and reinstalling the app, and I also tried restarting the apple tv. The Spotify and the apple tv software are up to date and wifi is workin...

  • Casual Listener
  • Hi my Spotify is not working on my Apple TV and keeps saying something went wrong, error 200.   I tried deleting and reinstalling the app, and I also tried restarting the apple tv.  &...
  • Minnikas
  • Newbie
  • 3030 Views
  • 10 comments
  • 4 likes
  • Hardware Partner
  • Fixed
  • 3030 Views
  • 10 comments
  • 4 votes

[CarPlay] Your Library tab missing

All of a sudden the library tab when using spotify through carplay is gone. Pretty hard to find my music without grabbing my mobile phone. Is there a way to adjust the tabs on the top of the screen so I can get the button to my library back? (added p...

10-best-apple-carplay-apps-10.jpg
  • Casual Listener
  • All of a sudden the library tab when using spotify through carplay is gone. Pretty hard to find my music without grabbing my mobile phone.   Is there a way to adjust the tabs on the top of t...
  • Xenia
  • Moderator
  • 2681 Views
  • 29 comments
  • 3 likes
  • Hardware Partner
  • Fixed
  • 2681 Views
  • 29 comments
  • 3 votes

Screen Saver?

Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tvs, I get very bad screen burn every time. So a scre...

  • Casual Listener
  • Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tv...
  • Perth-Perth
  • Visitor
  • 1365 Views
  • 3 comments
  • 14 likes
  • Hardware Partner
  • Not An Issue
  • 1365 Views
  • 3 comments
  • 14 votes

Majority of Streetlight Manifesto's music gone

All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80 songs to be removed from Streetlight Manifesto's p...

  • Casual Listener
  • All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80...
  • kwix
  • Newbie
  • 3713 Views
  • 10 comments
  • 11 likes
  • Hardware Partner
  • Closed
  • 3713 Views
  • 10 comments
  • 11 votes

[PS4/Playstation] Spotify wont play every song

Device:PS4 Operating System Version:ps4 Spotify Version: just updated Description:I want to play a song on the Playstation app, so I go to a playlist and hit X when being in the coverflow view, sometimes that song starts, sometimes it doesn't. When i...

  • Casual Listener
  • Device: PS4   Operating System Version: ps4   Spotify Version:  just updated   Description: I want to play a song on the Playstation app, so I go to a playlist and hit X...
  • Jim
  • Spotify Legend
  • 10127 Views
  • 73 comments
  • 12 likes
  • Hardware Partner
  • Fixed
  • 10127 Views
  • 73 comments
  • 12 votes

Spotify stopped playing through my Google home mini

This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly skipping 3-4 songs then stops on one and plays it,...

  • Regular
  • This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly...
  • Alfredo
  • Roadie
  • 644 Views
  • 11 comments
  • 6 likes
  • Android
    Hardware Partner
  • Closed
  • 644 Views
  • 11 comments
  • 6 votes