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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Pausing On Chromecast Issues

Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast: Spotify on Chromecast pausing "...when casting music stops, then starts, stops, start etc. Tried factory reset, we stream...

  • Visitor
  • Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast:   Spotify on Chromecast pausing   "...whe...
  • Chris
  • Spotify
  • 35353 Views
  • 104 comments
  • 315 likes
  • Hardware Partner
  • Fixed
  • 35353 Views
  • 104 comments
  • 315 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 56247 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 56247 Views
  • 188 comments
  • 290 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let u...
  • Xenia
  • Moderator
  • 35694 Views
  • 116 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 35694 Views
  • 116 comments
  • 231 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

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  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2721 Views
  • 15 comments
  • 74 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2721 Views
  • 15 comments
  • 74 votes

Low volume casting with Chromecast Audio

Hey folks, We're seeing reports that the volume is lower than it should be when casting with Chromecast. The relevant team is aware of this and they are currently looking into it. If you're experiencing this, we'd first recommend deleting and reinsta...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that the volume is lower than it should be when casting with Chromecast. The relevant team is aware of this and they are currently looking into it. &nb...
  • Beekie
  • Casual Listener
  • 12435 Views
  • 43 comments
  • 67 likes
  • Hardware Partner
  • Fixed
  • 12435 Views
  • 43 comments
  • 67 votes

Spotify stops playing via AirPlay

Spotify keeps stopping the Playback via AirPlay´2 on Apple TV 4K. Every now an then the Music stops (every 2 - 15 min, even happens on Bluetooth-Headphones). You then have to disconnect "remote Streaming" and reconnect. Then Spotify keeps working nor...

  • Regular
  • Spotify keeps stopping the Playback via AirPlay´2 on Apple TV 4K. Every now an then the Music stops (every 2 - 15 min, even happens on Bluetooth-Headphones). You then have to disconnect "remote Strea...
  • matthewmagellan
  • Regular
  • 15439 Views
  • 42 comments
  • 55 likes
  • Hardware Partner
  • Fixed
  • 15439 Views
  • 42 comments
  • 55 votes

Gapless playback not working with Chromecast Audio

When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps. Examples would be Pink Floyd Dark Side of the Moon, or Beatles Abbey Road. Many classical albums are also recorded without...

  • Music Fan
  • When streaming Spotify through a Chromecast Audio device there are gaps between songs on albums that are recorded without gaps.  Examples would be Pink Floyd Dark Side of the Moon, or Beatles Ab...
  • Alfredo
  • Roadie
  • 1543 Views
  • 1 comments
  • 41 likes
  • Hardware Partner
  • Not An Issue
  • 1543 Views
  • 1 comments
  • 41 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • AimeeZamiee
  • Newbie
  • 8710 Views
  • 15 comments
  • 39 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 8710 Views
  • 15 comments
  • 39 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

  • Casual Listener
  • Went to listen through my Roku today and "Search" isn't working / is crashing with:   "Search error Error searching. (code 16.1)"   This is happening on both of my Roku 3's, my Roku Pr...
  • Melody
  • Community Manager
  • 8761 Views
  • 116 comments
  • 28 likes
  • Hardware Partner
  • Closed
  • 8761 Views
  • 116 comments
  • 28 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1091 Views
  • 1 comments
  • 19 likes
  • Hardware Partner
    iOS
    Mac
  • Closed
  • 1091 Views
  • 1 comments
  • 19 votes

BeoPlay A9 not supported anymore?

After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/page/1/thread-id/50566). Leaving me with an expensiv...

  • Music Fan
  • After trying everything to get Spotify connect working again on my BeoPlay A9 I saw it simply isn't being supported anymore (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/002/p...
  • JuanSebastian
  • Roadie
  • 2457 Views
  • 1 comments
  • 16 likes
  • Hardware Partner
  • Not An Issue
  • 2457 Views
  • 1 comments
  • 16 votes

Screen Saver?

Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tvs, I get very bad screen burn every time. So a scre...

  • Regular
  • Is there a possibility of a near future update that might include a screen saver option? I listen to spotify for hours on end (through playstation or chromecast) and find that because I run plasma tv...
  • Perth-Perth
  • Visitor
  • 1669 Views
  • 3 comments
  • 16 likes
  • Hardware Partner
  • Not An Issue
  • 1669 Views
  • 3 comments
  • 16 votes

Connect does not work with Bang&Olufsen Beoplay A9 any more

As already notified, the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essence is selectable in App but does not connect. Same Problem with my Beopl...

  • Casual Listener
  • As already notified,  the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essenc...
  • ZullyB
  • Roadie
  • 8467 Views
  • 15 comments
  • 12 likes
  • Hardware Partner
    iOS
  • Not An Issue
  • 8467 Views
  • 15 comments
  • 12 votes

Beggin by Madcon unavailable

Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restriction (which I doubt as the rest of the album can be pl...

  • Casual Listener
  • Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restrictio...
  • Aman12
  • Newbie
  • 9879 Views
  • 6 comments
  • 12 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Windows
  • Not An Issue
  • 9879 Views
  • 6 comments
  • 12 votes

[PS4/Playstation] Spotify wont play every song

Device:PS4 Operating System Version:ps4 Spotify Version: just updated Description:I want to play a song on the Playstation app, so I go to a playlist and hit X when being in the coverflow view, sometimes that song starts, sometimes it doesn't. When i...

  • Casual Listener
  • Device: PS4   Operating System Version: ps4   Spotify Version:  just updated   Description: I want to play a song on the Playstation app, so I go to a playlist and hit X...
  • Jim
  • Spotify Legend
  • 14323 Views
  • 73 comments
  • 12 likes
  • Hardware Partner
  • Fixed
  • 14323 Views
  • 73 comments
  • 12 votes

Majority of Streetlight Manifesto's music gone

All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80 songs to be removed from Streetlight Manifesto's p...

  • Casual Listener
  • All of Streetlight Manifesto's music, except one album, was removed from Spotify. Catch 22 still has them but since it's not a 100% the same music I would like to know what happened to cause about 80...
  • kwix
  • Newbie
  • 3935 Views
  • 10 comments
  • 11 likes
  • Hardware Partner
  • Closed
  • 3935 Views
  • 10 comments
  • 11 votes

[Pioneer device] Spotify connect gaps, blanks, and freezes

Device: Pioneer N-50A-K Operating System Version: 034.035.1010.100 (last Pioneer firmware) Spotify Version: Spotify connect included in 034.035.1010.100 Description: Random but very frequent gaps and freezes in the music when using Spotify Connect. E...

  • Music Fan
  • Device: Pioneer N-50A-K   Operating System Version: 034.035.1010.100 (last Pioneer firmware)   Spotify Version: Spotify connect included in  034.035.1010.100 &n...
  • pioneer1
  • Newbie
  • 13677 Views
  • 60 comments
  • 10 likes
  • Hardware Partner
  • Closed
  • 13677 Views
  • 60 comments
  • 10 votes

Radio missing from Fire TV app?

Just put the app on my new Fire TV, all okay except that I can't find the radio function using my Fire remote

  • Casual Listener
  • Just put the app on my new Fire TV, all okay except that I can't find the radio function using my Fire remote
  • Br39
  • Casual Listener
  • 1642 Views
  • 4 comments
  • 8 likes
  • Hardware Partner
  • Not An Issue
  • 1642 Views
  • 4 comments
  • 8 votes

Ps4. Spotify stuck on loading screen

So on ps4 when i open spotify it only shows the loading screen and nothing else. I tryed reinstalling 2 times still the same problem even do on my friends account and on my side account it works fine. Please HELP(Attachment added)

  • Casual Listener
  • So on ps4 when i open spotify it only shows the loading screen and nothing else. I tryed reinstalling 2 times still the same problem even do on my friends account and on my side account it works fine...
  • Nihanhoque
  • Newbie
  • 5372 Views
  • 32 comments
  • 7 likes
  • Hardware Partner
  • Fixed
  • 5372 Views
  • 32 comments
  • 7 votes

Spotify stopped playing through my Google home mini

This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly skipping 3-4 songs then stops on one and plays it,...

  • Regular
  • This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly...
  • Alfredo
  • Roadie
  • 757 Views
  • 11 comments
  • 6 likes
  • Android
    Hardware Partner
  • Closed
  • 757 Views
  • 11 comments
  • 6 votes