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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

[iOS] App crashes when I try to turn off car view in the settings

I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the default "Car view" in the settings of Spotify on my iPh...

  • Regular
  • I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the defa...
  • Xenia
  • Moderator
  • 7242 Views
  • 31 comments
  • 71 likes
  • app crashes
    app crashing
    car view
    Crash
    crashes
    Help
    iOS
    iphone
    iPhone 6s
    settings
    Spotify
    turn off
    turn off car view
  • Fixed
  • 7242 Views
  • 31 comments
  • 71 votes

[Android] I play a song but no music can be heard

Good morning. I have a premium account. And today when I wanted to listen to a song I clicked on it, waited and no music came out but the song in the bar was still running. So I clicked on another song and the same thing happened. So I sped the song ...

  • Casual Listener
  • ...einstalling it again but nothing! Please help I would like to fix this since it is quite troublesome.  
  • Elena
  • Moderator
  • 16773 Views
  • 71 comments
  • 56 likes
  • Android
    Help
    Music not playing
  • Fixed
  • 16773 Views
  • 71 comments
  • 56 votes

playlist followers

ok so im gunna start this rant calm unlike my previous one. what the actual heckity spotify? where have **bleep**ing playlist followers gone?!?!?!!? THOSE WERE MY **bleep**ING LIFE OKAY. I LIVED FOR MORE FOLLOWERS, THEY GAVE ME EXCITEMENT AND ENJOYME...

  • Casual Listener
  • ok so im gunna start this rant calm unlike my previous one. what the actual heckity spotify? where have **bleep**ing playlist followers gone?!?!?!!? THOSE WERE MY **bleep**ING LIFE OKAY. I LIVED FOR ...
  • Aimee_T
  • Roadie
  • 136 Views
  • 2 comments
  • 2 likes
  • Help
  • Closed
  • 136 Views
  • 2 comments
  • 2 votes

SPOTIFY M8 WHERE ARE MESSAGES

THIS IS THE LAST STRAW OK, FIRST YOU TAKE AWAY BEING ABLE TO VIEW WHO FOLLOWS YOUR PLAYLISTS AND NOTIFICATIONS BUT THIS IS IT OK. WHAT THE **bleep** HAPPENED TO MESSAGES??? LIKE ME AND MY FRIENDS ENJOY SHARING OUR MUSIC PRIVATELY ON SPOTIFY MESSAGES ...

  • Casual Listener
  • THIS IS THE LAST STRAW OK, FIRST YOU TAKE AWAY BEING ABLE TO VIEW WHO FOLLOWS YOUR PLAYLISTS AND NOTIFICATIONS BUT THIS IS IT OK. WHAT THE **bleep** HAPPENED TO MESSAGES??? LIKE ME AND MY FRIENDS ENJ...
  • Hubo
  • Community Legend
  • 182 Views
  • 5 comments
  • 2 likes
  • Help
  • Closed
  • 182 Views
  • 5 comments
  • 2 votes

Endless Advert

As of right now, the ad I'm playing has gone 7:06 minutes out of 0:30, and counting. This has happened before with a song (where it went to 15213:10), but seeing as you can't interrupt the ad, it's effectively endless. This happens in the web player ...

  • Casual Listener
  • As of right now, the ad I'm playing has gone 7:06 minutes out of 0:30, and counting. This has happened before with a song (where it went to 15213:10), but seeing as you can't interrupt the ad, it's e...
  • Melody
  • Community Manager
  • 78 Views
  • 2 comments
  • 1 likes
  • Help
  • Closed
  • 78 Views
  • 2 comments
  • 1 votes

Desktop issue

i am using spotify free but everytime after the spotify upgrade ad it stops or most ads and it will not continie playing the music unless i close out the spotify, i tried all the issues related to this issue that i have seen please help me i really l...

  • Casual Listener
  • ...elated to this  issue that i have seen   please help me i really like using spotify but i dont want to give it up based on a possible small glitch in the program   i use a desktop p...
  • MaryC1
  • Spotify Legend
  • 181 Views
  • 7 comments
  • 1 likes
  • Help
  • Closed
  • 181 Views
  • 7 comments
  • 1 votes

Songs skip

Hello, I recently got Spotify premium and I've experienced song skipping on every device I've used Spotify on since. It usually gets about half way through a song before it will skip to the next one, have not been able to listen to a full song so far...

  • Casual Listener
  • ...rogram and clearing the cache from my PC, disabling Gapless and Crossfade does nothing either, can you please help me out with this, it's extremely frustrating.   Thanks, Jay.
  • SergioDavid
  • Roadie
  • 68 Views
  • 2 comments
  • 0 likes
  • Android
    Desktop
    Help
    No fix
    Song Link
    Song Skip
  • Closed
  • 68 Views
  • 2 comments
  • 0 votes

Help Chat

It would be great to talk to an actual person one-on-one regarding issues with Spotify. It is impossible to actually resolve issues with the community post method. Several people have had and are having issues changing tracks when their iPhones are p...

  • Casual Listener
  • It would be great to talk to an actual person one-on-one regarding issues with Spotify. It is impossible to actually resolve issues with the community post method. Several people have had and are hav...
  • Hubo
  • Community Legend
  • 460 Views
  • 1 comments
  • 0 likes
  • Chat
    Help
    support
  • Not An Issue
  • 460 Views
  • 1 comments
  • 0 votes

Music pauses itself

Please help!!!!! I am a premium member and every single song, every artist, everything I listen to pauses automatically by itself. The music will play for two seconds, pause itself, play for two seconds, then pauses. I do this about 5 times then it w...

  • Casual Listener
  • Please help!!!!! I am a premium member and every single song, every artist, everything I listen to pauses automatically by itself. The music will play for two seconds, pause itself, play for two s...
  • SergioDavid
  • Roadie
  • 180 Views
  • 2 comments
  • 0 likes
  • connection
    Help
    Music
    pausing
    stopping
  • Closed
  • 180 Views
  • 2 comments
  • 0 votes

Can’t play from one account on multiple devices

So I just got Premium for the less ads and whatnot, but then my boyfriend and I were going to use my Spotify account at the same time to listen to music at our separate workplaces and it only let us listen to the same songs, not separate ones. Why ca...

  • Casual Listener
  • So I just got Premium for the less ads and whatnot, but then my boyfriend and I were going to use my Spotify account at the same time to listen to music at our separate workplaces and it only let us ...
  • SergioDavid
  • Roadie
  • 180 Views
  • 1 comments
  • 0 likes
  • Help
    I can't play just one album or playlist.
    iphone
    Web Player
  • Not An Issue
  • 180 Views
  • 1 comments
  • 0 votes

need some assistance

I need some assistance

  • Casual Listener
  • I need some assistance
  • Leonardo
  • Roadie
  • 75 Views
  • 2 comments
  • 0 likes
  • Help
  • Closed
  • 75 Views
  • 2 comments
  • 0 votes

wrong picture on my artist profile

I have written numerous emails but its been months and I still havent got a reply. All emails have been polite so I really dont get why they are being ignored. Basically the wrong image has been put on my artist profile and I would like to get it cha...

  • Casual Listener
  • I have written numerous emails but its been months and I still havent got a reply. All emails have been polite so I really dont get why they are being ignored. Basically the wrong image has been put ...
  • technoscientist
  • Casual Listener
  • 560 Views
  • 4 comments
  • 0 likes
  • artist verification
    Help
    wrong artist profile picture
  • Closed
  • 560 Views
  • 4 comments
  • 0 votes

Spotify in Israel

Hi,Ive been using spotify in every country in the world, and have recently came back home to Israel to discover I can't use it here. It's a real shame, especially becuase there is a big amount of Israeli artist published on Spotify. It would be great...

  • Casual Listener
  • Hi, Ive been using spotify in every country in the world, and have recently came back home to Israel to discover I can't use it here. It's a real shame, especially becuase there is a big amount of I...
  • Melody
  • Community Manager
  • 100 Views
  • 1 comments
  • 0 likes
  • add
    country change
    Help
  • Closed
  • 100 Views
  • 1 comments
  • 0 votes

Spotify- I was charged 3 times

Hi, I have had been subscribed to Spotify premium for the past 2 years. Today when I went onto my App it said there was an issue with my previous card. So I entered a new form of payment... I tried to submit my new card 3 different times, each time i...

  • Casual Listener
  • Hi, I have had been subscribed to Spotify premium for the past 2 years. Today when I went onto my App it said there was an issue with my previous card. So I entered a new form of payment... I tried t...
  • Hubo
  • Community Legend
  • 71 Views
  • 1 comments
  • 0 likes
  • Help
    Spotify customer service
    SPOTIFY READ THIS
  • Closed
  • 71 Views
  • 1 comments
  • 0 votes

All songs undownloaded

All my songs appear to have undownloaded randomly in the middle of the day. I have 2.3k songs and it's a pain in the **bleep** having to redownload them. I'd like to know why this has happened and what I can do to prevent this from happening again. -...

  • Casual Listener
  •  All my songs appear to have undownloaded randomly in the middle of the day. I have 2.3k songs and it's a pain in the **bleep** having to redownload them. I'd like to know why this has happened ...
  • Erika
  • Roadie
  • 237 Views
  • 4 comments
  • 0 likes
  • Help
    problem
    Problems listening to music offline
  • Closed
  • 237 Views
  • 4 comments
  • 0 votes

I Can't Play My Playlist

Hi there! I recently made a new playlist on my laptop, and they work perfectly find. As soon as I get onto my phone, I get an error saying "Sorry, something went wrong. That didn't work. Please have another go." What do I do, or at least what's causi...

  • Visitor
  • Hi there! I recently made a new playlist on my laptop, and they work perfectly find. As soon as I get onto my phone, I get an error saying "Sorry, something went wrong. That didn't work. Please have ...
  • Aimee_T
  • Roadie
  • 243 Views
  • 6 comments
  • 0 likes
  • Help
  • Closed
  • 243 Views
  • 6 comments
  • 0 votes

Deleted music

Can anyone help me figure out why my music keeps being deleted, or goes from downloaded to no longer being downloaded? I've got a lot of albums, but have not yet exceeded or reached the limit, yet every couple months my music will be deleted & I'll h...

  • Casual Listener
  • Can anyone help me figure out why my music keeps being deleted, or goes from downloaded to no longer being downloaded? I've got a lot of albums, but have not yet exceeded or reached the limit, yet e...
  • Mara_F
  • Roadie
  • 270 Views
  • 2 comments
  • 0 likes
  • Android
    Help
    Mobile
  • Closed
  • 270 Views
  • 2 comments
  • 0 votes

HELP!! What exactly makes you a "monthly listener" to certain artists?

Do you know when it will show your friends your picture on the artists page? Like, how many songs should you have listened to for your picture to pop up? I've checked a couple of artists with my Spotify work account and it shows my picture at some ar...

  • Casual Listener
  • Do you know when it will show your friends your picture on the artists page? Like, how many songs should you have listened to for your picture to pop up? I've checked a couple of artists with my Spot...
  • MonicaM_Bogota
  • Roadie
  • 2432 Views
  • 1 comments
  • 0 likes
  • Help
  • Not An Issue
  • 2432 Views
  • 1 comments
  • 0 votes

Can't find where the free trial option is

I've listened to all the advice and stuff yet I still can't find out where the option to activate the free trial

  • Casual Listener
  • I've listened to all the advice and stuff yet I still can't find out where the option to activate the free trial
  • Hubo
  • Community Legend
  • 82 Views
  • 2 comments
  • 0 likes
  • Help
  • Not An Issue
  • 82 Views
  • 2 comments
  • 0 votes

Spotify Glitching?

i try to open the artist "TV On the Radio" and it makes a weird noise and closes the entire app out, but it happens only with the one artist.

  • Casual Listener
  • i try to open the artist "TV On the Radio" and it makes a weird noise and closes the entire app out, but it happens only with the one artist.
  • Julian
  • Moderator
  • 81 Views
  • 2 comments
  • 0 likes
  • glitching
    Help
    Help Spotify!
    issue
  • Closed
  • 81 Views
  • 2 comments
  • 0 votes