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Ongoing Issues

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Forum Posts

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Newbie
  • 42389 Views
  • 56 comments
  • 87 likes
  • Android
    iOS
  • Fixed
  • 42389 Views
  • 56 comments
  • 87 votes

[Mobile] Bring back album length in playlists

In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on the album art at the top of the tracklist. It would be ...

  • Casual Listener
  • In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on t...
  • Amores_
  • Newbie
  • 5658 Views
  • 21 comments
  • 81 likes
  • iOS
    Playlists
  • Fixed
  • 5658 Views
  • 21 comments
  • 81 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • davidoliver
  • Newbie
  • 4594 Views
  • 57 comments
  • 80 likes
  • iOS
  • Fixed
  • 4594 Views
  • 57 comments
  • 80 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

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  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2850 Views
  • 15 comments
  • 75 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2850 Views
  • 15 comments
  • 75 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • ...hat this is different from Spotify stuck on logo screen on iOS. In case your app won't load past the logo screen, visit that issue instead.
  • Carbonknight
  • Visitor
  • 7773 Views
  • 47 comments
  • 73 likes
  • iOS
  • Fixed
  • 7773 Views
  • 47 comments
  • 73 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 19174 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 19174 Views
  • 90 comments
  • 73 votes

[iOS] App crashes when I try to turn off car view in the settings

I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the default "Car view" in the settings of Spotify on my iPh...

  • Regular
  • ...efault "Car view" in the settings of Spotify on my iPhone. I have an iPhone 6s. (iOS 13.4.1 and Spotify Version 8.5.55) I have tried clearing catch, offloading the app, deleting the app, and r...
  • Xenia
  • Moderator
  • 7442 Views
  • 31 comments
  • 71 likes
  • app crashes
    app crashing
    car view
    Crash
    crashes
    Help
    iOS
    iphone
    iPhone 6s
    settings
    Spotify
    turn off
    turn off car view
  • Fixed
  • 7442 Views
  • 31 comments
  • 71 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 9444 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 9444 Views
  • 88 comments
  • 66 votes

'Like' icons reversed on iOS

Hey folks! We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while non-liked songs have the green icon. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while n...
  • Mario
  • Spotify Legend
  • 5551 Views
  • 79 comments
  • 61 likes
  • iOS
  • Fixed
  • 5551 Views
  • 79 comments
  • 61 votes

Local files playback issues with crossfade on

I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files multiple times. Still nothing has changed.

  • Casual Listener
  • I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files ...
  • Peter
  • Spotify Legend
  • 10333 Views
  • 149 comments
  • 56 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 10333 Views
  • 149 comments
  • 56 votes

Gapless playback not working with Chromecast Audio

It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this option ruins listening to operas. When will this be fix...

  • Casual Listener
  • It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this opti...
  • Alfredo
  • Roadie
  • 4471 Views
  • 1 comments
  • 51 likes
  • iOS
  • Not An Issue
  • 4471 Views
  • 1 comments
  • 51 votes

[Connect] “Listen on other device” not working on iOS 14

Tried every single suggestion listed so far and nothing has helped. That said, I have more data that might help the debug. 1) All iOS (2 iphones and 1 ipad) devices in my house have the same problem connecting to local speakers 2) Both accounts on my...

  • Casual Listener
  • Tried every single suggestion listed so far and nothing has helped.   That said, I have more data that might help the debug.   1) All iOS (2 iphones and 1 ipad) devices in my h...
  • gwegowy
  • Casual Listener
  • 19246 Views
  • 82 comments
  • 49 likes
  • iOS
  • Fixed
  • 19246 Views
  • 82 comments
  • 49 votes

[iOS][Android] Offline album art not showing

Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: Make any song available offline Wait for it to finish downloading, and the green ar...

  • Community Legend
  • ...he song/s that have been made offline and album art should not appear Effected: iOS,  iOS 8.1 or later and Spotify 3.7, Android Also has reports of experiencing the bug   &n...
  • LividToffeee
  • Newbie
  • 70656 Views
  • 137 comments
  • 49 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 70656 Views
  • 137 comments
  • 49 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 10613 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 10613 Views
  • 58 comments
  • 43 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 4225 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 4225 Views
  • 21 comments
  • 39 votes

[iOS] Local files syncing and playback issue

We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still don't play. We can confirm the right team is aware...

  • Moderator
  • Moderator
  • We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still...
  • Xenia
  • Moderator
  • 8936 Views
  • 47 comments
  • 39 likes
  • iOS
  • Fixed
  • 8936 Views
  • 47 comments
  • 39 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

  • Casual Listener
  • People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in...
  • Melody
  • Community Manager
  • 2900 Views
  • 29 comments
  • 37 likes
  • iOS
    Mac
    Mobile
  • Closed
  • 2900 Views
  • 29 comments
  • 37 votes

[iOS] Devices Crashing upon startup

apps for both crash at launch I can’t get in to see the Spotify versions but they are the latest versions for each both devices have ample storage space iPhone X, iOS 13.4.1 , 170gb Free older iPad, iOS 12.4.6 , 35gb Free Both started crashing at sam...

  • Regular
  • ..., iOS 13.4.1  , 170gb Free    older iPad, iOS 12.4.6  , 35gb Free   Both started crashing at same time. They were fine all day. That they are both crashing indicates i...
  • Mitch-man
  • Visitor
  • 5989 Views
  • 119 comments
  • 36 likes
  • iOS
  • Fixed
  • 5989 Views
  • 119 comments
  • 36 votes

iOS 9 excessive battery drain

Device: iPhone 6 16GB, iPhone 5s 16GB Operating System Version: iOS 9.1/iOS 9.2 Spotify Version: 4.5.0.1332 Description: The iOS app drains the battery far too quickly! Even with offline playlists, flight mode enabled and no background app refresh, m...

  • Regular
  • Device: iPhone 6 16GB, iPhone 5s 16GB   Operating System Version: iOS 9.1/iOS 9.2   Spotify Version: 4.5.0.1332   Description: The iOS app drains the battery far too quickly! E...
  • QuiriniusGast
  • Roadie
  • 25671 Views
  • 77 comments
  • 36 likes
  • iOS
  • Not An Issue
  • 25671 Views
  • 77 comments
  • 36 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a d...
  • psgpremium
  • Music Fan
  • 16878 Views
  • 85 comments
  • 35 likes
  • iOS
  • Fixed
  • 16878 Views
  • 85 comments
  • 35 votes