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Ongoing Issues

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Forum Posts

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8004 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8004 Views
  • 58 comments
  • 100 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 30272 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 30272 Views
  • 100 comments
  • 94 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Regular
  • 44510 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 44510 Views
  • 59 comments
  • 92 votes

Daily Drive using wrong city

I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? note; the concert location of Minneapolis has been set ...

  • Casual Listener
  • I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? &n...
  • PattonD
  • Newbie
  • 13012 Views
  • 60 comments
  • 89 likes
  • iOS
  • Not Right Now
  • 13012 Views
  • 60 comments
  • 89 votes

[Mobile] Bring back album length in playlists

In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on the album art at the top of the tracklist. It would be ...

  • Casual Listener
  • In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on t...
  • Amores_
  • Newbie
  • 5994 Views
  • 21 comments
  • 81 likes
  • iOS
    Playlists
  • Fixed
  • 5994 Views
  • 21 comments
  • 81 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • ...hat this is different from Spotify stuck on logo screen on iOS. In case your app won't load past the logo screen, visit that issue instead.
  • 83evans
  • Regular
  • 12950 Views
  • 51 comments
  • 77 likes
  • iOS
  • Fixed
  • 12950 Views
  • 51 comments
  • 77 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 20893 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 20893 Views
  • 90 comments
  • 73 votes

[iOS] App crashes when I try to turn off car view in the settings

I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the default "Car view" in the settings of Spotify on my iPh...

  • Regular
  • ...efault "Car view" in the settings of Spotify on my iPhone. I have an iPhone 6s. (iOS 13.4.1 and Spotify Version 8.5.55) I have tried clearing catch, offloading the app, deleting the app, and r...
  • Xenia
  • Moderator
  • 7917 Views
  • 31 comments
  • 71 likes
  • app crashes
    app crashing
    car view
    Crash
    crashes
    Help
    iOS
    iphone
    iPhone 6s
    settings
    Spotify
    turn off
    turn off car view
  • Fixed
  • 7917 Views
  • 31 comments
  • 71 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Spotify Legend
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 11125 Views
  • 88 comments
  • 67 likes
  • iOS
  • Fixed
  • 11125 Views
  • 88 comments
  • 67 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5711 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5711 Views
  • 15 comments
  • 61 votes

'Like' icons reversed on iOS

Hey folks! We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while non-liked songs have the green icon. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while n...
  • Mario
  • Spotify Legend
  • 6297 Views
  • 79 comments
  • 61 likes
  • iOS
  • Fixed
  • 6297 Views
  • 79 comments
  • 61 votes

Local files playback issues with crossfade on

I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files multiple times. Still nothing has changed.

  • Casual Listener
  • I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files ...
  • Peter
  • Spotify Legend
  • 11486 Views
  • 149 comments
  • 57 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 11486 Views
  • 149 comments
  • 57 votes

[Connect] “Listen on other device” not working on iOS 14

Tried every single suggestion listed so far and nothing has helped. That said, I have more data that might help the debug. 1) All iOS (2 iphones and 1 ipad) devices in my house have the same problem connecting to local speakers 2) Both accounts on my...

  • Casual Listener
  • Tried every single suggestion listed so far and nothing has helped.   That said, I have more data that might help the debug.   1) All iOS (2 iphones and 1 ipad) devices in my h...
  • gwegowy
  • Casual Listener
  • 20287 Views
  • 82 comments
  • 49 likes
  • iOS
  • Fixed
  • 20287 Views
  • 82 comments
  • 49 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Spotify Legend
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 12470 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 12470 Views
  • 58 comments
  • 43 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Spotify Legend
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 4943 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 4943 Views
  • 21 comments
  • 39 votes

[iOS] Local files syncing and playback issue

We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still don't play. We can confirm the right team is aware...

  • Moderator
  • Moderator
  • We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still...
  • Xenia
  • Moderator
  • 9828 Views
  • 47 comments
  • 39 likes
  • iOS
  • Fixed
  • 9828 Views
  • 47 comments
  • 39 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a d...
  • ChonkyCat
  • Newbie
  • 20375 Views
  • 86 comments
  • 36 likes
  • iOS
  • Fixed
  • 20375 Views
  • 86 comments
  • 36 votes

[iOS] Devices Crashing upon startup

apps for both crash at launch I can’t get in to see the Spotify versions but they are the latest versions for each both devices have ample storage space iPhone X, iOS 13.4.1 , 170gb Free older iPad, iOS 12.4.6 , 35gb Free Both started crashing at sam...

  • Regular
  • ..., iOS 13.4.1  , 170gb Free    older iPad, iOS 12.4.6  , 35gb Free   Both started crashing at same time. They were fine all day. That they are both crashing indicates i...
  • Mitch-man
  • Visitor
  • 6683 Views
  • 119 comments
  • 36 likes
  • iOS
  • Fixed
  • 6683 Views
  • 119 comments
  • 36 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 20694 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 20694 Views
  • 35 comments
  • 35 votes

[Mobile] Artist banner disappeared

DeviceiPhone XOperating SystemiOS 13.6 My Question or IssueButtons to follow artist and shuffle music has gone now. I deleted and reinstalled application, but they didn't return. How can I fix this problem? (Button to shuffle playlist is still fine.)...

51505B52-015A-4294-8661-029F8A089320.png
  • Casual Listener
  • Device iPhone X Operating System iOS 13.6   My Question or Issue Buttons to follow artist and shuffle music has gone now. I deleted and reinstalled application, but they didn't return. H...
  • Xenia
  • Moderator
  • 13050 Views
  • 38 comments
  • 34 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 13050 Views
  • 38 comments
  • 34 votes