Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

1ca0c8d438d0f48627039750c60f5e4dfe1acabede88e6fe5647bdb58166c7c8_uuid_4c17a877-c546-4e0e-916b-704de5bcb4c2_28-09-2023_15-09-36-896.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5914 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5914 Views
  • 15 comments
  • 61 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Spotify Legend
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 12948 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 12948 Views
  • 58 comments
  • 43 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Spotify Legend
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 5159 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 5159 Views
  • 21 comments
  • 39 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 21126 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 21126 Views
  • 35 comments
  • 35 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 9300 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 9300 Views
  • 20 comments
  • 32 votes

DJ Button missing in Now playing view on iOS devices

Hey, We've received reports about this affecting users on version 8.8.14.

  • Moderator
  • Moderator
  • Hey,   We've received reports about this affecting users on version 8.8.14.
  • Duke_Nasty
  • Newbie
  • 5730 Views
  • 30 comments
  • 31 likes
  • iOS
  • Fixed
  • 5730 Views
  • 30 comments
  • 31 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Spotify Legend
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • chall1216
  • Newbie
  • 3877 Views
  • 41 comments
  • 22 likes
  • iOS
  • Fixed
  • 3877 Views
  • 41 comments
  • 22 votes

"Can't open link" error on iOS when opening from Spotify widget

Hey, We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.
  • Yordan
  • Moderator
  • 6222 Views
  • 29 comments
  • 21 likes
  • iOS
  • Fixed
  • 6222 Views
  • 29 comments
  • 21 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  &nb...
  • Novy
  • Moderator
  • 8195 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 8195 Views
  • 62 comments
  • 21 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 5895 Views
  • 30 comments
  • 19 likes
  • iOS
  • Fixed
  • 5895 Views
  • 30 comments
  • 19 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • ...s over. This is happening on both iOS and Android devices.
  • AlejaR
  • Moderator
  • 1211 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 1211 Views
  • 27 comments
  • 1 votes