Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Mobile] Bring back album length in playlists

In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on the album art at the top of the tracklist. It would be ...

  • Casual Listener
  • In the latest iOS update, it is no longer possible to view the length of an album or playlist. This information was previously available either at the end of the tracklist, or by swiping left on t...
  • Amores_
  • Newbie
  • 5537 Views
  • 21 comments
  • 81 likes
  • iOS
    Playlists
  • Fixed
  • 5537 Views
  • 21 comments
  • 81 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a d...
  • psgpremium
  • Music Fan
  • 15843 Views
  • 85 comments
  • 35 likes
  • iOS
  • Fixed
  • 15843 Views
  • 85 comments
  • 35 votes

Downtime Sept.16 2021 - Podcasts not loading across different devices

Hey everyone, We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show up.

  • Moderator
  • Moderator
  • Hey everyone,   We are currently having issues with podcast playback in multiple regions. The errors "Something went wrong. Have another go?" and "Couldn't find that podcast" show u...
  • Maria_B
  • Moderator
  • 5906 Views
  • 22 comments
  • 22 likes
  • Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 5906 Views
  • 22 comments
  • 22 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   W...
  • Yordan
  • Moderator
  • 1457 Views
  • 20 comments
  • 4 likes
  • iOS
  • Fixed
  • 1457 Views
  • 20 comments
  • 4 votes

[iOS] Missing Quick Scroll in Liked songs

Hi music lovers, We've received reports that the quick scroll option is missing for iOS users. The right teams at Spotify have been informed and are currently investigating why this is happening. It would be great if anyone experiencing this can leav...

  • Moderator
  • Moderator
  • Hi music lovers,   We've received reports that the quick scroll option is missing for iOS users. The right teams at Spotify have been informed and are currently investigating why this is h...
  • ArthurCD
  • Newbie
  • 4146 Views
  • 30 comments
  • 23 likes
  • iOS
  • Fixed
  • 4146 Views
  • 30 comments
  • 23 votes

[iOS] Error message "Something went wrong" when logging in while connected to mobile data

Hey everyone, We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". According to the reports we're getting, it seems like this is ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try agai...
  • Eni
  • Moderator
  • 1864 Views
  • 24 comments
  • 14 likes
  • iOS
  • Fixed
  • 1864 Views
  • 24 comments
  • 14 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • OscarDC
  • Moderator
  • 17615 Views
  • 34 comments
  • 35 likes
  • iOS
    Other
  • Closed
  • 17615 Views
  • 34 comments
  • 35 votes

[Mobile] Artist banner disappeared

DeviceiPhone XOperating SystemiOS 13.6 My Question or IssueButtons to follow artist and shuffle music has gone now. I deleted and reinstalled application, but they didn't return. How can I fix this problem? (Button to shuffle playlist is still fine.)...

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  • Casual Listener
  • Device iPhone X Operating System iOS 13.6   My Question or Issue Buttons to follow artist and shuffle music has gone now. I deleted and reinstalled application, but they didn't return....
  • Xenia
  • Moderator
  • 12288 Views
  • 38 comments
  • 34 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 12288 Views
  • 38 comments
  • 34 votes

[iOS] Devices Crashing upon startup

apps for both crash at launch I can’t get in to see the Spotify versions but they are the latest versions for each both devices have ample storage space iPhone X, iOS 13.4.1 , 170gb Free older iPad, iOS 12.4.6 , 35gb Free Both started crashing at sam...

  • Regular
  • ..., iOS 13.4.1  , 170gb Free    older iPad, iOS 12.4.6  , 35gb Free   Both started crashing at same time. They were fine all day. That they are both crashing indicates i...
  • Mitch-man
  • Visitor
  • 5573 Views
  • 119 comments
  • 36 likes
  • iOS
  • Fixed
  • 5573 Views
  • 119 comments
  • 36 votes

[iOS] Performance and battery - Individual reports

Investigation of individual reports of unexpected performance and battery behavior with Spotify on iOS.

  • Moderator
  • Moderator
  • Investigation of individual reports of unexpected performance and battery behavior with Spotify on iOS.
  • Mario
  • Spotify Legend
  • 4531 Views
  • 40 comments
  • 12 likes
  • iOS
    Mobile
  • Fixed
  • 4531 Views
  • 40 comments
  • 12 votes

Spotify Connect not shuffling (Confirmed to affect: iOS, Android, PC)

There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem resolved it's gotten no where. No matter. We shall try...

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  • Casual Listener
  • There has already been a few forum posts about this. But with how the unique way that this company seems to run it's support where you need backup from the rest of the community to have a problem res...
  • Melody
  • Community Manager
  • 2724 Views
  • 15 comments
  • 74 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Mobile
    Windows
  • Not Right Now
  • 2724 Views
  • 15 comments
  • 74 votes

[iOS] App closes and redirects to Safari

Hey everyone, We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app.   If you’re experie...
  • squishedpeanut
  • Newbie
  • 4954 Views
  • 31 comments
  • 9 likes
  • iOS
  • Fixed
  • 4954 Views
  • 31 comments
  • 9 votes

Gapless playback not working with Chromecast Audio

It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this option ruins listening to operas. When will this be fix...

  • Casual Listener
  • It appears this issue has been outstanding for months. What is the problem with implementing this option? I moved from Google Play Music because they had gapless playback issues. Not having this opti...
  • Alfredo
  • Roadie
  • 4389 Views
  • 1 comments
  • 49 likes
  • iOS
  • Not An Issue
  • 4389 Views
  • 1 comments
  • 49 votes

Downtime [29.05.2021]: Connect not working with Sonos devices

Hey folks, We're getting reports that Connect transfer to Sonos devices may fail for both Android and iOS users. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping e...

  • Spotify Legend
  • Hey folks,   We're getting reports that Connect transfer to Sonos devices may fail for both Android and iOS users.    If you’re experiencing this issue, make sure to add y...
  • Dancicle
  • Newbie
  • 1805 Views
  • 8 comments
  • 10 likes
  • Android
    iOS
  • Fixed
  • 1805 Views
  • 8 comments
  • 10 votes

[iOS] Queue scroll is too fast and laggy

Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When scrolling the queued songs to adjust their order, the list will go extremely fast and become unmanageable. Very easy to lo...

  • Casual Listener
  • Plan Premium Country Canada Device iphone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When scrolling the queued songs to adjust t...
  • geozuf
  • Casual Listener
  • 5590 Views
  • 31 comments
  • 31 likes
  • iOS
  • Not Right Now
  • 5590 Views
  • 31 comments
  • 31 votes

Siri voice commands not working on Apple Watch

Hey, since the latest update Siri is no longer able to start a stream via Apple Watch. When I asked Siri to play a song on Spotify, it says something like „I check for it“ and nothing happens. Siri on iOS works fine. It’s sad, because it works well u...

  • Casual Listener
  • ...appens. Siri on iOS works fine. It’s sad, because it works well until the latest update was released. And it’s a Great function especially for running outside. I tried to reinstall all apps without s...
  • Xenia
  • Moderator
  • 5361 Views
  • 38 comments
  • 12 likes
  • iOS
  • Fixed
  • 5361 Views
  • 38 comments
  • 12 votes

iOS 10 Preview Function Not Working

On the iOS 10 public beta, pressing and holding a song title to preview the song causes the app to crash Edit for staff update: We're looking into this and hope to have a solution out soon. This also happens on the non-beta version of iOS 10. /Per

  • Visitor
  • On the iOS 10 public beta, pressing and holding a song title to preview the song causes the app to crash    Edit for staff update: We're looking into this and hope to have a s...
  • Dom32
  • Newbie
  • 7282 Views
  • 43 comments
  • 64 likes
  • iOS
    Mobile
  • Fixed
  • 7282 Views
  • 43 comments
  • 64 votes

New Home Screen Update (i.e"Good Afternoon" Playlist) not working

I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still doesn't see it. Plan Premium Country Philippines Devi...

  • Casual Listener
  • I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still d...
  • Amayy
  • Spotify Star
  • 4591 Views
  • 12 comments
  • 17 likes
  • iOS
  • Not Right Now
  • 4591 Views
  • 12 comments
  • 17 votes

Downtime 21st Jan. 2021: Temporary App Failure On Multiple Devices

The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well.

  • Moderator
  • Moderator
  • The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well. 
  • CarlosE
  • Moderator
  • 1273 Views
  • 3 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Web Player
  • Fixed
  • 1273 Views
  • 3 comments
  • 11 votes

Pioneer Car Stereo Issues w/Spotify on iOS

I have the pioneer avh-x2850bt head unit in my car and ever since I updated my Spotify app on my iPhone today, the spotify app on the head unit stopped working.Current workaround is to use the iPod app or Bluetooth on headunit - these can play music ...

  • Casual Listener
  • I have the pioneer avh-x2850bt head unit in my car and ever since I updated my Spotify app on my iPhone today, the spotify app on the head unit stopped working. Current workaround is to use the iP...
  • kirashi
  • Community Legend
  • 14523 Views
  • 146 comments
  • 44 likes
  • iOS
  • Fixed
  • 14523 Views
  • 146 comments
  • 44 votes