Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 21st Jan. 2021: Temporary App Failure On Multiple Devices

The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well.

  • Moderator
  • Moderator
  • The app is crashing on multiple devices at the moment. It seems like the app can't find content and other functions are not working properly as well. 
  • CarlosE
  • Moderator
  • 1306 Views
  • 3 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Mac
    Mobile
    Web Player
  • Fixed
  • 1306 Views
  • 3 comments
  • 11 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

  • Casual Listener
  • People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in...
  • Melody
  • Community Manager
  • 2901 Views
  • 29 comments
  • 37 likes
  • iOS
    Mac
    Mobile
  • Closed
  • 2901 Views
  • 29 comments
  • 37 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Moderator
  • 1262 Views
  • 11 comments
  • 7 likes
  • iOS
  • Closed
  • 1262 Views
  • 11 comments
  • 7 votes

[iOS][Android] Offline album art not showing

Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: Make any song available offline Wait for it to finish downloading, and the green ar...

  • Community Legend
  • ...he song/s that have been made offline and album art should not appear Effected: iOS,  iOS 8.1 or later and Spotify 3.7, Android Also has reports of experiencing the bug   &n...
  • LividToffeee
  • Newbie
  • 70681 Views
  • 137 comments
  • 49 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 70681 Views
  • 137 comments
  • 49 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 1268 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 1268 Views
  • 7 comments
  • 2 votes

Starting Spotify playback from Google Home makes volume uncontrollable

When I say "Hey Google, play Spotify on " to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or iOS device, and this results in the inability to control the volume from the Spo...

  • Regular
  • When I say "Hey Google, play Spotify on <Chromecast name here>" to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or iOS...
  • Chris
  • Spotify
  • 7387 Views
  • 25 comments
  • 27 likes
  • Android
    Google Home
    iOS
  • Not Right Now
  • 7387 Views
  • 25 comments
  • 27 votes

Connecting an iPhone to a bluetooth head unit turns off shuffle and turns on loop

Hello everyone, This issue persists since the last few updates for the Spotify app for iOS. The problem only occurs when an iPhone is connected via Bluetooth to the head unit and the app automatically turns off shuffle and turns on the loop. I tried ...

  • Roadie
  • Hello everyone,   This issue persists since the last few updates for the Spotify app for iOS. The problem only occurs when an iPhone is connected via Bluetooth to the head u...
  • jjchen716
  • Newbie
  • 5490 Views
  • 54 comments
  • 27 likes
  • App
    auto
    head unit
    iOS
    iphone
    issue
    loop
    problem
    shuffle
  • Not Right Now
  • 5490 Views
  • 54 comments
  • 27 votes

Can't connect to Chromecast Audio

Device:Apple iPhone Operating System Version:9.3.1 (buikd: 13E238) Spotify Version:Spotify app 5.6.0.1110 Description:Not able to connect the spotify app to Google Chromecast. Problem started two days ago. I get the "connecting" sound it makes when i...

  • Casual Listener
  • Device: Apple iPhone   Operating System Version: 9.3.1 (buikd: 13E238)    Spotify Version: Spotify app 5.6.0.1110   Description: Not able to connect the spotify app to G...
  • Jim
  • Spotify Legend
  • 20716 Views
  • 137 comments
  • 35 likes
  • chromecast audio
    iOS
  • Closed
  • 20716 Views
  • 137 comments
  • 35 votes

iOS 9 excessive battery drain

Device: iPhone 6 16GB, iPhone 5s 16GB Operating System Version: iOS 9.1/iOS 9.2 Spotify Version: 4.5.0.1332 Description: The iOS app drains the battery far too quickly! Even with offline playlists, flight mode enabled and no background app refresh, m...

  • Regular
  • Device: iPhone 6 16GB, iPhone 5s 16GB   Operating System Version: iOS 9.1/iOS 9.2   Spotify Version: 4.5.0.1332   Description: The iOS app drains the battery far too quickly! E...
  • QuiriniusGast
  • Roadie
  • 25674 Views
  • 77 comments
  • 36 likes
  • iOS
  • Not An Issue
  • 25674 Views
  • 77 comments
  • 36 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1150 Views
  • 1 comments
  • 19 likes
  • Hardware Partner
    iOS
    Mac
  • Closed
  • 1150 Views
  • 1 comments
  • 19 votes

Apple Watch: Spotify Complication - not showing 'now playing'

After installing the new apple watch spotify app, I noticed the complication does not update. It just shows dashed lines, regardless of watch face. i have tried (on both) rebooting, reinstalling, uninstalling -> rebooting -> reinstalling. No luck. Am...

  • Casual Listener
  • ...ystem iOS 12.1.1   My Question or Issue  
  • maxwood
  • Newbie
  • 23772 Views
  • 29 comments
  • 14 likes
  • App
    apple
    Apple Watch
    complication
    iOS
    Now playing
    watch
  • Fixed
  • 23772 Views
  • 29 comments
  • 14 votes

[iOS] Issue with reordering playlist songs in Edit mode

I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or delete.

  • Casual Listener
  • I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or del...
  • nokturnalist
  • Regular
  • 3754 Views
  • 23 comments
  • 9 likes
  • iOS
  • Fixed
  • 3754 Views
  • 23 comments
  • 9 votes

Podcasts on iPod

Is there some way to be able to listen to podcasts on an iPod? I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I could do on my iPod. I'm finding it frustrating that I can...

  • Casual Listener
  • Is there some way to be able to listen to podcasts on an iPod?  I primarily listen to Spotify on my iPod -- hardly ever on my phone, as I can't waste phone data and battery life on something I c...
  • andrejedyn
  • Newbie
  • 2965 Views
  • 5 comments
  • 15 likes
  • iOS
  • Not An Issue
  • 2965 Views
  • 5 comments
  • 15 votes

Issues setting a payment method for trial subscriptions

Plan Free/Premium Country: BOSNIA AND HERZEGOVINA Device Samsung A10 Android I am trying to get my premium account, I have to go for free first,but it just keeps loading. I can't even enter my credit card information. It has just been released in our...

  • Casual Listener
  • Plan Free/Premium Country: BOSNIA AND HERZEGOVINA   Device Samsung A10 Android I am trying to get my premium account, I have to go for free first,but it just keeps loading. I ca...
  • Mihail
  • Spotify Legend
  • 7735 Views
  • 34 comments
  • 5 likes
  • Android
    Desktop
    iOS
    Linux
    Windows
  • Fixed
  • 7735 Views
  • 34 comments
  • 5 votes

[iOS] Lyrics have slight overlay due to narrow line spacing

We're seeing reports that the top of some characters are cut off in the Lyrics feature due to the narrow line spacing. This is mostly affecting non-English languages.

  • Moderator
  • Moderator
  • We're seeing reports that the top of some characters are cut off in the Lyrics feature due to the narrow line spacing. This is mostly affecting non-English languages.
  • MafeG
  • Spotify Legend
  • 1409 Views
  • 10 comments
  • 2 likes
  • iOS
  • Fixed
  • 1409 Views
  • 10 comments
  • 2 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3   My Question or Issue when trying to move items around in my queue, if I drag them past the t...
  • dissembledstar
  • Newbie
  • 3754 Views
  • 16 comments
  • 9 likes
  • bug
    Crash
    iOS
  • Fixed
  • 3754 Views
  • 16 comments
  • 9 votes

Connect does not work with Bang&Olufsen Beoplay A9 any more

As already notified, the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound Essence is selectable in App but does not connect. Same Problem with my Beopl...

  • Casual Listener
  • As already notified,  the update of the IOS app Spotify Connect does not work with Bang & Olufsen Beosound Essence any more. I have two of them, neither is working. Beosound E...
  • ZullyB
  • Roadie
  • 8782 Views
  • 15 comments
  • 12 likes
  • Hardware Partner
    iOS
  • Not An Issue
  • 8782 Views
  • 15 comments
  • 12 votes

Beggin by Madcon unavailable

Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restriction (which I doubt as the rest of the album can be pl...

  • Casual Listener
  • Two or three days ago this song can not be played, and I'm very disapponted as I listen to this song very often (imo it's almost as good as the original). Is this again some kind of region restrictio...
  • Aman12
  • Newbie
  • 9953 Views
  • 6 comments
  • 12 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Windows
  • Not An Issue
  • 9953 Views
  • 6 comments
  • 12 votes

[iOS] Shuffle/Repeat toggles inconsistent/missing

IMO this is more a bug report than the submission of a new idea. But I was sent here by the spotify twitter support account after confirming my problem, so here we are. Shuffle/Repeat location changes between playlists, which is really bad design. If...

  • Casual Listener
  • IMO this is more a bug report than the submission of a new idea. But I was sent here by the spotify twitter support account after confirming my problem, so here we are.   Shuffle/Repeat loca...
  • Katerina
  • Spotify Legend
  • 1142 Views
  • 6 comments
  • 5 likes
  • iOS
    Playlists
  • Fixed
  • 1142 Views
  • 6 comments
  • 5 votes