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Ongoing Issues

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Forum Posts

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 10345 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 10345 Views
  • 88 comments
  • 66 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 6193 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 6193 Views
  • 20 comments
  • 32 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 39804 Views
  • 245 comments
  • 450 likes
  • Android
    Desktop
    iOS
  • Case Closed
  • 39804 Views
  • 245 comments
  • 450 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 19902 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 19902 Views
  • 90 comments
  • 73 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Casual Listener
  • 43272 Views
  • 59 comments
  • 88 likes
  • Android
    iOS
  • Fixed
  • 43272 Views
  • 59 comments
  • 88 votes

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...

  • Casual Listener
  •   Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10   My Question or Issue I'm trying to share music through messenger. It says it was se...
  • seaque
  • Newbie
  • 30671 Views
  • 57 comments
  • 159 likes
  • Android
    iOS
    Mobile
  • Won't Fix
  • 30671 Views
  • 57 comments
  • 159 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  &nb...
  • Novy
  • Moderator
  • 7205 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 7205 Views
  • 62 comments
  • 21 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 4579 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 4579 Views
  • 21 comments
  • 39 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 4808 Views
  • 30 comments
  • 19 likes
  • iOS
  • Fixed
  • 4808 Views
  • 30 comments
  • 19 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 29364 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 29364 Views
  • 100 comments
  • 94 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no l...
  • MissKitty614
  • Music Fan
  • 16372 Views
  • 50 comments
  • 150 likes
  • iOS
  • Fixed
  • 16372 Views
  • 50 comments
  • 150 votes

'Like' icons reversed on iOS

Hey folks! We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while non-liked songs have the green icon. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while n...
  • Mario
  • Spotify Legend
  • 5853 Views
  • 79 comments
  • 61 likes
  • iOS
  • Fixed
  • 5853 Views
  • 79 comments
  • 61 votes

[Mobile] I can't open "Go to queue"

Plan Premium Country Device iPhone XR Operating System iOS 13 Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I restarted my phone and checked again- not working. I deleted Spotify and reinstalled it. It s...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR Operating System iOS 13   Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I r...
  • Xenia
  • Moderator
  • 9456 Views
  • 37 comments
  • 136 likes
  • Android
    iOS
  • Fixed
  • 9456 Views
  • 37 comments
  • 136 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 2716 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 2716 Views
  • 27 comments
  • 9 votes

[iOS] Local files syncing and playback issue

We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still don't play. We can confirm the right team is aware...

  • Moderator
  • Moderator
  • We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still...
  • Xenia
  • Moderator
  • 9458 Views
  • 47 comments
  • 39 likes
  • iOS
  • Fixed
  • 9458 Views
  • 47 comments
  • 39 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • ...he devices are listed below:   Plan: Premium   Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (Retina, 1...
  • olivertoma
  • Casual Listener
  • 16482 Views
  • 160 comments
  • 126 likes
  • iOS
  • Fixed
  • 16482 Views
  • 160 comments
  • 126 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're a...
  • AT1Dbeast
  • Newbie
  • 9821 Views
  • 50 comments
  • 22 likes
  • iOS
    Other
  • Fixed
  • 9821 Views
  • 50 comments
  • 22 votes

Local files playback issues with crossfade on

I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files multiple times. Still nothing has changed.

  • Casual Listener
  • I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files ...
  • Peter
  • Spotify Legend
  • 10962 Views
  • 149 comments
  • 57 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 10962 Views
  • 149 comments
  • 57 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 7429 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 7429 Views
  • 32 comments
  • 17 votes

[iOS] App crashes when I try to turn off car view in the settings

I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the default "Car view" in the settings of Spotify on my iPh...

  • Regular
  • ...efault "Car view" in the settings of Spotify on my iPhone. I have an iPhone 6s. (iOS 13.4.1 and Spotify Version 8.5.55) I have tried clearing catch, offloading the app, deleting the app, and r...
  • Xenia
  • Moderator
  • 7672 Views
  • 31 comments
  • 71 likes
  • app crashes
    app crashing
    car view
    Crash
    crashes
    Help
    iOS
    iphone
    iPhone 6s
    settings
    Spotify
    turn off
    turn off car view
  • Fixed
  • 7672 Views
  • 31 comments
  • 71 votes