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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] App crashes when I try to turn off car view in the settings

I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the default "Car view" in the settings of Spotify on my iPh...

  • Regular
  • ...efault "Car view" in the settings of Spotify on my iPhone. I have an iPhone 6s. (iOS 13.4.1 and Spotify Version 8.5.55) I have tried clearing catch, offloading the app, deleting the app, and r...
  • Xenia
  • Moderator
  • 6671 Views
  • 31 comments
  • 71 likes
  • app crashes
    app crashing
    car view
    Crash
    crashes
    Help
    iOS
    iphone
    iPhone 6s
    settings
    Spotify
    turn off
    turn off car view
  • Fixed
  • 6671 Views
  • 31 comments
  • 71 votes

Connecting an iPhone to a bluetooth head unit turns off shuffle and turns on loop

Hello everyone, This issue persists since the last few updates for the Spotify app for iOS. The problem only occurs when an iPhone is connected via Bluetooth to the head unit and the app automatically turns off shuffle and turns on the loop. I tried ...

  • Roadie
  • Hello everyone,   This issue persists since the last few updates for the Spotify app for iOS. The problem only occurs when an iPhone is connected via Bluetooth to the head u...
  • jjchen716
  • Newbie
  • 5111 Views
  • 54 comments
  • 25 likes
  • App
    auto
    head unit
    iOS
    iphone
    issue
    loop
    problem
    shuffle
  • Not Right Now
  • 5111 Views
  • 54 comments
  • 25 votes

Songs plays at double speed / song speed playback bug

I have had this issue for about 1 year or more now. When resuming Spotify on device (iphone 6, latest iOS releases) the song plays at ~double speed. Changing tracks or playlists or anything else doesn't help. Killing the Spotify app (sometimes restar...

  • Regular
  • I have had this issue for about 1 year or more now.   When resuming Spotify on device (iphone 6, latest iOS releases) the song plays at ~double speed. Changing tracks or playlists or a...
  • Pariah_999
  • Newbie
  • 2424 Views
  • 8 comments
  • 5 likes
  • iphone
    playback
    Speed
  • Closed
  • 2424 Views
  • 8 comments
  • 5 votes

Spotify connect / Sonos skipping songs instead of playing

Thanks When I use Spotify to connect with my Sonos and press play on any track it immediately skips to the next so I can't listen to any music other than on the phone or with Bluetooth speakers. This is forcing me to use the Sonos app (not nearly as ...

  • Casual Listener
  • ...bsp;This is forcing me to use the Sonos app (not nearly as good).  The problem used to be only on my iPhone but now my iPad has it as well.  I've uninstalled and reinstalled the app but that h...
  • Julian
  • Moderator
  • 686 Views
  • 9 comments
  • 4 likes
  • ipad
    iphone
    SONOS
    spotify connect
    Troubleshooting
  • Closed
  • 686 Views
  • 9 comments
  • 4 votes

[iPhone][Bluetooth] No Metadata transmitted to car radio

Device:Apple iPhone 6 64GB Operating System Version:iOS 9.2 Spotify Version:4.7.0 Description:When i connect my iPhone to my cars Pioneer AVH 2400BT via Bluetooth i can't see any Metadata on the display of my radio and furthermore i am not able to sw...

  • Casual Listener
  • Device: Apple iPhone 6 64GB   Operating System Version: iOS 9.2   Spotify Version: 4.7.0   Description: When i connect my iPhone to my cars Pioneer AVH 2400BT via Bluetooth i...
  • Guillote306
  • Newbie
  • 1593 Views
  • 6 comments
  • 4 likes
  • bluetooth
    Car
    iOS
    iOS9
    iphone
    metadata
    Radio
    track information
  • Closed
  • 1593 Views
  • 6 comments
  • 4 votes

Repeating songs

This issue have been to around long!Spotify is repeating songs in lists when playing in Sonos. Does not matter if Sonos is using for Spotify for playing songs or if you use Spotify app in iPhone an directing songs to Sonos systemSongs are being repea...

  • Regular
  • This issue have been to around long! Spotify is repeating songs in lists when playing in Sonos. Does not matter if Sonos is using for Spotify for playing songs or if you use Spotify app in iPhone a...
  • RodrigoPalma
  • Roadie
  • 264 Views
  • 5 comments
  • 1 likes
  • iphone
    SONOS
  • Closed
  • 264 Views
  • 5 comments
  • 1 votes

Spotify App on Iphone pauses when the phone locks

I have an I phone 7 and when I plug in my earphones and listen to spotify it plays, but when the phone locks it pause the music. It used to not do this. Any ideas? I also have a problem with spotify increase the speed of playback of my music sometime...

  • Casual Listener
  • I have an I phone 7 and when I plug in my earphones and listen to spotify it plays, but when the phone locks it pause the music.  It used to not do this.  Any ideas?     I also ...
  • Aimee_T
  • Roadie
  • 96 Views
  • 2 comments
  • 1 likes
  • Glitch
    iphone
  • Closed
  • 96 Views
  • 2 comments
  • 1 votes

Lock screen on iPhone is stuck on one track!

Yesterday I was using the Spotify app on my tv with my amazon fire stick while changing songs from my phone & it glitched. No matter what song I am listening to (on tv or phone) my lock screen is stuck on a completely different song. I have uninstall...

  • Casual Listener
  • Yesterday I was using the Spotify app on my tv with my amazon fire stick while changing songs from my phone & it glitched. No matter what song I am listening to (on tv or phone) my lock screen is...
  • Julian
  • Moderator
  • 830 Views
  • 2 comments
  • 0 likes
  • Amazon fire stick
    iphone
    lock screen
    Spotify
    stuck track
  • Closed
  • 830 Views
  • 2 comments
  • 0 votes

Drill beats

Dear all drill beats is active on my account. It randomly plays song while i am listening an album. Do you know how to eradicate this. Thanks

  • Casual Listener
  • Dear all  drill beats is active on my account. It randomly plays song while i am listening an album. Do you know how to eradicate this.    Thanks 
  • Hubo
  • Community Legend
  • 199 Views
  • 5 comments
  • 0 likes
  • iphone
  • Not An Issue
  • 199 Views
  • 5 comments
  • 0 votes

Spotify only showing four search results in offline mode??

My iphone search results shows only four songs for an artist when I know I have much more than that. How can I change it to see all results?

  • Casual Listener
  • My iphone search results shows only four songs for an artist when I know I have much more than that. How can I change it to see all results?
  • Hubo
  • Community Legend
  • 62 Views
  • 1 comments
  • 0 likes
  • iphone
    iphone 8
    limited search results
  • Not An Issue
  • 62 Views
  • 1 comments
  • 0 votes

Spotify keeps Pausing Randomly

Okay so this started about a week and a half ago probably when I installed the new IOS. Anyways every time I open Snapchat, take a picture on Snapchat, or even get a notification from Snapchat my Spotify just pauses. Every time this happens I have to...

  • Casual Listener
  • Okay so this started about a week and a half ago probably when I installed the new IOS. Anyways every time I open Snapchat, take a picture on Snapchat, or even get a notification from Snapchat my Spo...
  • Aimee_T
  • Roadie
  • 191 Views
  • 2 comments
  • 0 likes
  • IOS 11
    iphone
    music stops playing
    pause
  • Closed
  • 191 Views
  • 2 comments
  • 0 votes

iOS album art “glow” incorrect

On both iPhone and iPad when you play a song and open the music player, the album art “glow” effect is incorrect. It will display the colors based on the next song. If you skip to the next track it will sync up. It also corrects itself if you partial...

  • Casual Listener
  • On both iPhone and iPad when you play a song and open the music player, the album art “glow” effect is incorrect. It will display the colors based on the next song. If you skip to the next track it w...
  • Alfredo
  • Roadie
  • 138 Views
  • 2 comments
  • 0 likes
  • iOS
    IOS 11
    ipad
    iphone
  • Closed
  • 138 Views
  • 2 comments
  • 0 votes

Spotify won’t play on bluetooth (IOS 11)

I have spotify premium. Been streaming via bluetooth in my car fine for sometime now. I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlocked my phone and went to the Spotify app where it says “Playin...

  • Regular
  • ...nlocked my phone and went to the Spotify app where it says “Playing on iphone”... even though my phone is still on bluetooth and will play everything else just fine. Tried redownloading the app and r...
  • Alfredo
  • Roadie
  • 378 Views
  • 2 comments
  • 0 likes
  • iphone
    Mobile
  • Closed
  • 378 Views
  • 2 comments
  • 0 votes

Hacked?

I was listening to music when all of the sudden the songs kept changing and playing off of a playlist that I’ve never heard of called Chill EDM. I would click back to my songs and it would play for a second but then go back to this playlist. Then I g...

  • Casual Listener
  • ...second but then go back to this playlist. Then I got a notification that another phone was trying to listen. It was a Galaxy phone. I own an iPhone. So i assume someone was trying to use my account....
  • Hubo
  • Community Legend
  • 85 Views
  • 1 comments
  • 0 likes
  • hacked
    iphone
  • Not An Issue
  • 85 Views
  • 1 comments
  • 0 votes

Can’t play from one account on multiple devices

So I just got Premium for the less ads and whatnot, but then my boyfriend and I were going to use my Spotify account at the same time to listen to music at our separate workplaces and it only let us listen to the same songs, not separate ones. Why ca...

  • Casual Listener
  • So I just got Premium for the less ads and whatnot, but then my boyfriend and I were going to use my Spotify account at the same time to listen to music at our separate workplaces and it only let us ...
  • SergioDavid
  • Roadie
  • 175 Views
  • 1 comments
  • 0 likes
  • Help
    I can't play just one album or playlist.
    iphone
    Web Player
  • Not An Issue
  • 175 Views
  • 1 comments
  • 0 votes

Removing song from playlist on iPhone

So far spotify keeps trying to say this is an non issue when it's factual that you can't remove a song from a playlist on iphone unless you go to the playlist and scroll and find the song. All other platforms allow you to remove current song from pla...

  • Casual Listener
  • So far spotify keeps trying to say this is an non issue when it's factual that you can't remove a song from a playlist on iphone unless you go to the playlist and scroll and find the song.  A...
  • Hubo
  • Community Legend
  • 65 Views
  • 1 comments
  • 0 likes
  • iphone
  • Not An Issue
  • 65 Views
  • 1 comments
  • 0 votes

Playlist sorting malfuntion

I posted this under the iOS subheading a week ago but it didn't get much traction, so I'm posting it here. I really hope it can be fixed soon--I would totally appreciate it! iPhone App keeps switching Playlist Filter Thanks,Dan

  • Music Fan
  • I posted this under the iOS subheading a week ago but it didn't get much traction, so I'm posting it here. I really hope it can be fixed soon--I would totally appreciate it!   iPhone App k...
  • Alfredo
  • Roadie
  • 174 Views
  • 4 comments
  • 0 likes
  • iOS
    iphone
  • Closed
  • 174 Views
  • 4 comments
  • 0 votes

local files wont play on iphone or ipad

I recently downloaded some tracks of soundcloud that i then synced to the spotify on my laptop, they play just fine there. However when i tried syncing them to my ipad or ipone they didn't appear. Ive scoured this page for answers.Ive uninstalled the...

  • Casual Listener
  • I recently downloaded some tracks of soundcloud that i then synced to the spotify on my laptop, they play just fine there. However when i tried syncing them to my ipad or ipone they didn't appear. Iv...
  • JKL01
  • Casual Listener
  • 122 Views
  • 4 comments
  • 0 likes
  • ipad
    iphone
    Windows
  • Closed
  • 122 Views
  • 4 comments
  • 0 votes

No Singles section on Spotify for IOS

Hello,I have noticed that Spotify app on IOS does not have “singles” section in Artists pages at all. In PC and Android versions it is possible to see it. I have the latest Spotify version for IOS.Please fix it, thank you!Bar

  • Regular
  • Hello, I have noticed that Spotify app on IOS does not have “singles” section in Artists pages at all. In PC and Android versions it is possible to see it.   I have the latest Spotify version...
  • Alfredo
  • Roadie
  • 395 Views
  • 9 comments
  • 0 likes
  • iOS
    iphone
  • Not An Issue
  • 395 Views
  • 9 comments
  • 0 votes

[CarPlay] I cannot open CarPlay when rear camera appear in AUDI A5 2017

Vehicle: 2017 Audi A5.Phone: iPhone 6 (I didn't notice this issue on iPhone 7).OS: 11.0.3 (I had the same issue in previous versions, for 6 months). Issue:When the music is playing and the car temporarly exits from Spotify to show rear camera view or...

  • Regular
  • Vehicle: 2017 Audi A5. Phone: iPhone 6 (I didn't notice this issue on iPhone 7). OS: 11.0.3 (I had the same issue in previous versions, for 6 months).   Issue: When the music is playing a...
  • William_13
  • Gig Goer
  • 264 Views
  • 4 comments
  • 0 likes
  • audi
    Carplay
    iOS
    iphone
  • Closed
  • 264 Views
  • 4 comments
  • 0 votes